Octa Customer Reviews and Comments

18 Aug 2023Callum
OctaFX provides a commendable service quality. Their platform is intuitive and caters well to both newbies and veteran traders. However, certain advanced features could be more easily accessible for seasoned traders. The withdrawal process with OctaFX has been fairly smooth for me. Most of my withdrawal requests have been processed within a day or two, which is appreciable.

1 Nov 2023Official reply
Dear Callum!

We apologize for the delay in our response. We greatly appreciate your wonderful review. It is always a pleasure to hear that our services are being valued. Thank you for praising our withdrawals and customer service. Your comments truly brighten our day and serve as a recognition of our employees' hard work. We will make sure to pass on your suggestions to the relevant department. We are sincerely grateful to you.

To stay updated on our latest news and promotions, we recommend following our social media channels. If you require any further information or have any questions, our live chat and email support are available 24/7. We eagerly await your response.

Best regards,
Octa Representative

5 Aug 2023Dan
They have attentive brokers and customer service. I get the prompt and efficient support that I need to succeed in trading. All transactions are trouble-free and that includes withdrawals which are processed smoothly. They have given me so many great opportunities to earn money. I am glad to have traded with the right broker. I gain good profit and received my withdrawals earlier or on time. Both brokers and customer service are good to me. They have been giving me the best services and advice I need to succeed on my trades.

1 Nov 2023Official reply
Dear Dan,

We greatly appreciate the fantastic feedback you've provided. We're absolutely thrilled to hear that you're enjoying a superb experience with the smooth operation of our payment system and exceptional experience with our Customer Support team, particularly in terms of their prompt assistance. Such encouraging comments inspire us to continue our efforts in enhancing our clients' experiences on our platforms.

We're interested in learning more about your tenure as a trader with us and which specific platform features you find most appealing. Additionally, if there are any areas where we can make improvements, please feel free to share your insights.

We extend an invitation to you to participate in our Invite a Friend program, where you can earn commissions for every lot your friends trade. For more information, please visit this link: https://www.octafx.com/ib/invite-friend/.

To stay up-to-date with our latest news and upcoming promotions, we invite you to follow our social media platforms. Should you have any further inquiries or require assistance, please don't hesitate to contact us via live chat or by emailing support@octafx.com. Our team is available to assist you at any time.

Kind regards,
Octa Rep.

26 Jul 2023Nadeem sarwar
I requested for withdrawal 374$ 24th July 2023 more than 2 days showing still pending where is going my withdrawal fund am in very trouble.

1 Nov 2023Official reply
Dear Nadeem Sarwar,

We're genuinely sorry for the delay in responding to your feedback. We regret that you did not have a positive experience with Octa prior to this. The withdrawal delay issue originates on the side of our payment processing company. We understand that it can be frustrating when expected funds are delayed or not processed in a timely manner, and we will make sure to take extensive measures to avoid such issues in the future. Should you face any issues, please do not hesitate to contact us via live chat or email at support@octafx.com. Our team is always ready to assist you.

Kind regards,
Octa Rep.

26 Jul 2023Nadeem Sarwar
W11476753 request for withdrawal 374$ 24th July 2023 but still showing in pending why Octa do like that?

1 Nov 2023Official reply
Dear Nadeem Sarwar!

We understand that the delay in payment processing may have caused inconvenience and frustration. However, please be assured that we are constantly working to enhance the quality of our services, including the speed of payment processing.

It is important to note that although payment processing can experience delays due to the necessary time it takes for payment providers to process transactions, we are making every effort to minimize these delays. We are confident in our ability to provide timely and efficient payment processing and will continue our efforts to maintain the high standards that we have set for ourselves. Thank you for your patience and understanding.

Kind regards,
Octa Rep.

26 Jul 2023Bhavik Gada
Octafx have not processed my withdrawals. They are delaying my withdraw from 3 business days. I have request withdrawal on 24th July 2023. 1837 usdt. Request I'd: W11474804. Account no. 596296.From three days they making stories that there is technical issue in usdt. The provider having technical issue. Their usdt deposits are working. But their withdraw usdt (trc20) not working. I go to live chat they say we have you on priority someone saying you will receive shortly and some are not giving timeframe. If you were having technical issues on crypto usdt trc20 then you should d have mentionded during withdrawal or emailed me. I was having 6 hours to cancel the withdrawal. Now am saying them everytime on live chat to process my withdrawal faster. They saying payment provider is having technical issue and delaying the payment. Octafx process my withdrawal fast if you seeing this. I told them to cancel my withdrawal that also they are not doing.

1 Nov 2023Official reply
Dear Bhavik Gada!

We apologize for any inconvenience caused by the delay in payment processing. We understand that this may have caused frustration, and we appreciate you taking the time to bring this matter to our attention. At our company, we strive to continuously enhance the quality of our services, including the speed of payment processing.
It is important to note that withdrawal delays can occur due to the necessary time it takes for payment providers to process transactions. While we work diligently to minimize these delays, there are instances where factors beyond our control may affect the speed of payment.
Your feedback regarding the withdrawal issue is valuable to us, and we assure you that we will make every effort to improve the payment experience for you and our other customers in the future. We are committed to providing a seamless and efficient payment process, and your satisfaction is of utmost importance to us.

Kind regards,
Octa Rep.

25 Jul 2023Delight Opak
Am So So disappointed in my friend that introduce me to OctaFX. How can you recommend a fraudulent Broker such as OctaFX to me? I deposited for three days now but they are refusing to credit my account when I chat them. Their song is always technical issue. A big platform like Octafx taking someone's hard earned money as little as $100? Why steal from customers before surviving? Am going on compaign to let the whole world hear about them. Am waiting, if my funds having be credit, I will take the necessary action. If they credit it too, I will be back here and testify.

1 Nov 2023Official reply
Dear Delight Opak!

We would like to offer our sincerest apologies for any inconvenience caused by the delay in processing your payment. We understand that this may have caused frustration, and we appreciate you for bringing this matter to our attention. At our company, we are committed to improving the quality of our services, and we are constantly working to enhance the speed of payment processing.

It's important to note that deposit delays can occur due to the necessary time it takes for payment providers to process transactions. While we work diligently to minimize the time, there may be instances where factors beyond our control could affect the speed of payment. Nonetheless, we promise to keep you informed every step of the way, and we will do everything in our power to ensure that your payment is processed as quickly as possible.

Kind regards,
Octa Rep.

14 Jul 2023Precious
I have trades where price moves 1000 pips and there's only 600+ dollars reflecting on the trade. I thought 1 pip = 1 dollar.

1 Nov 2023Official reply
Dear Precious,

We are deeply sorry for the delay in responding to your feedback. We regret that the pips value has caused confusion to you. Please note that the value of one pip is always different between currency pairs because of differences between the exchange rates of various currencies. PIP stands for "Percentage in Point" or "Price Interest Point." It represents the smallest price move that an exchange rate can make based on market convention. For most currency pairs, one pip is equivalent to 0.0001, which is one-hundredth of a percentage point. However, in some currency pairs involving the Japanese yen, one pip is equivalent to 0.01.

For a further explanation regarding this, we invite you to visit our educational sections on our official website. You can also visit our YouTube channel, where all the video courses explaining the basics of forex trading can be accessed. You can also join our webinars held by our trainers and expert traders and engage with them during live webinar sessions. Should you face any issues, please do not hesitate to contact us via live chat or email at support@octafx.com. Our Customer Support team is always ready to assist you.

Kind regards,
Octa Rep,

7 Jul 2023Rakesh
On 04th July, I made a payment of 25000 through UPI to the UPI ID *** as instructed on the Company App portal. However, there seems to be a misallocation of the payment. The company's support team claims that I paid to a different UPI ID, namely ***, which is not accurate. It is disheartening that even after sharing this evidence multiple times, I have not received any concrete resolution or update on the matter. Please help me to get my payments from octafx as I am not getting any support from them.

1 Nov 2023Official reply
Dear Rakesh!

We are sorry for the delay in processing your payment. We understand that this delay may have caused inconvenience and frustration, and we appreciate you bringing it to our attention. Our company is committed to continuously improving the quality of our services, including the speed of payment processing.

It is important to note that payment processing delays can occur due to the necessary time it takes for payment providers to process transactions. Although we work hard to minimize the time, there may be instances where factors beyond our control may affect the speed of payment.

Your feedback regarding the deposit issue is valuable to us, and we assure you that we will make every effort to improve the payment experience for you and our other customers in the future. We are dedicated to providing a seamless and efficient payment process, and your satisfaction is of utmost importance to us.

We apologize once again for any inconvenience caused and thank you for your understanding and patience. If you have any further concerns or questions, please do not hesitate to contact our customer support team, who will be happy to assist you.

Kind regards,
Octa Rep.

27 Jun 2023Kanhaiyalal Tewatia
W11117576 withdrawal of $673 still pending. account no 47584506, but funds are not credited to my account yet now.

1 Nov 2023Official reply
Dear Kanhaiyalal Tewatia,

We are deeply sorry that we took some time to reply to your feedback. We apologize for the inconvenience the delayed withdrawal caused you. You have every right to be unhappy with the circumstances, and we sincerely regret any inconvenience or frustration this has caused. When anticipated funds are delayed or not processed promptly, it can be upsetting. On occasion, the processing of a withdrawal or deposit may be delayed due to a technical problem on the part of the payment provider.

Rest assured that we are taking extensive measures to avoid such issues in the future. Should you face any other issue, please do not hesitate to contact us via live chat or email at support@octafx.com. Our Customer Support team is always ready to assist you.

Kind regards,
Octa Rep.

18 Apr 2023Aarti
I deposited 10K on 24th March 2023 in my trading account but it's still not reflecting in my account in order to trade. It's been 25 days since the transaction and I'm writing to customer care on daily basis without any positive response. Every time they say is that their Finance team is getting in touch with the agent for fund verification and will be resolved as soon as possible. I feel it's a total scam and they aren't serious about their customers money. I'll surely tell my friends to refrain from using Octafx in future.

1 Nov 2023Official reply
Dear Arti!

We sincerely apologize for any inconvenience caused by your recent payment processing experience. Our primary goal is to ensure that our customers receive fast and efficient service, and we deeply regret that we fell short of your expectations on this occasion.
At our company, we constantly strive to improve our payment processing systems to provide a seamless and hassle-free experience for our valued customers like yourself. However, we understand that there may be instances where unforeseen issues arise, leading to delays or complications.
Please know that we take your feedback seriously, and we are actively working to address any shortcomings in our payment processing procedures. Your satisfaction is of utmost importance to us, and we appreciate your patience and understanding as we work towards resolving any issues you may have encountered.

Kind regards,
Octa Rep.

17 Apr 2023Arvind Kumar
I've live account in octa fx. But there is no security of your fund as if any body hack your mail id and can access you octa fx account. as it happened in my case, now my account is nill. Somebody changed the pin and withdrew all me money from live trading account. And now the support deparment says it is third party access we are not responsible. Why have you not taken safety measures like 2 fa or otp thorogh SmS while withdrwaing. My account is nill because of your negligibility. Hacker has taken adwantage of this, because they can hack any email id and accesss anybody's account.

1 Nov 2023Official reply
Dear Arvind Kumar,

We are genuinely sorry for the delay in responding to your feedback. We regret that you did not have a positive experience with Octa prior to this. However, we do not have enough information to identify your account. Please believe that we take great caution to prevent such issues from happening to our clients. We take note of your suggestions and will escalate them to the related team for our future development plan. Should you need us to investigate the issue you are facing, please do not hesitate to contact us via live chat or email at support@octafx.com. Our Customer Support team is always ready to help you.

Kind regards,
Octa Rep.

21 Mar 2023B.S.Ram
Octafx blocked my deposit money. Almost one week over. Still my deposit not credited into my trading account. I am asking daily on live chat. They're always saying. Payment service provider problem, some time saying bank side problem. Every time they are saying fake words. They're blocked my deposit. Octafx using my deposit money. They're not good fx broker. Stay away. Fraud broker they are.

27 Mar 2023Official reply
Dear B.S.Ram,

Thank you for taking the time to let us know about the payment hold-up.

We're very sorry that you underwent issues depositing your funds. As we can see, our Financial Department is already on the case, and we'll update you shortly following their investigation results. Meanwhile, you can get in touch with our team at support@octafx.com, and our team will be happy to answer your further questions.

By taking this opportunity, we wish to mention that regularly most transactions at OctaFX are completed on time, and delays are rare. In an emergency, our team ensures to dive deep into the matter, find what went wrong quickly, and help our customers as much as possible. Unfortunately, there's always a chance for specific technical issues for any financial operation, but you can rest assured that we're committed to providing a solution promptly.

Once again, we sincerely apologize for the delay and hope this incident won't overshadow your experience with our brokerage.

Please message us whenever you can for further updates. We'll be happy to hear from you and answer your questions.

Kind regards,
OctaFX Rep.

12 Jan 2023Sharanya
Octafx is losing trust and values. Due to some emergency i had placed withdrawal request on 3/1/2023 it's been 10 days since funds got debited from wallet but not credited to my bank account. Submitted my bank statement and all supportive documents Nothing is Fixed. I have been contacting live chat support team they say its in progress and rectified since 10days. MT4 A/c: 26983318. Amount - 1633USD. Withdrawal Request ID -9056517. Payment Transaction Number : 23736059. Please dont play with Investor Funds. Its just my Principle Amount which had requested for withdrawal not Any Profit Withdrawal kindly process my money to bank A/c.

18 Jan 2023Official reply
Dear Sharanya,

We're very sorry your payment is taking longer than expected.

Upon following your case, we've found that our team processed the transaction on the same day as requested, and there weren't any issues from our side at the time. After your previous reports about not receiving the payment, we can see that our Financial Department got in touch with the payment provider and requested more information from their end. Unfortunately, we're yet to be updated, and you can rest assured that once we obtain the data, we'll contact you immediately. In addition, we initiated another request for updates and will hopefully receive them shortly.

Once again, we apologize for this hold-up. We understand how frustrating it is to wait longer, and what happened doesn't sound like the services we aim to provide, and we'll ensure to take your case on board with our team to avoid such issues in the future. OctaFX always complies with payment obligations, and we're committed to resolving this unexpected inconvenience.

Please bear with us and allow a little bit of extra time. You can also reach out to us at support@octafx.com for more information, and our team will be happy to assist you anytime and keep you up-to-date.

Kind regards.
OctaFX Rep.

29 Dec 2022Hamid Ali
Octafx stole my 23000$+ and blocked my account. Upon requesting refund they are telling me you've withdraw more balance than deposit, no refund, they block your account if you profit, so stay away.

9 Jan 2023Official reply
Dear Hamid Ali,

We deeply regret you felt like sharing your feedback twice.

Please note that our company constitutes a specific set of trading conditions for our customers' benefit. In cases when our customers violate these terms, as a company, we reserve the right to no longer provide our services to the person deemed in breach of these conditions.

Upon further investigation, we've found a specific abuse of our negative balance protection feature in your account. Notably, some of your orders were opened at once, hedging from two trading accounts. The negative balance protection adjusted your balance in one account while you gained profit in another. Doing that eliminates the risks and abuses the feature provided to our clients as a benefit, and since we cover these adjustments ourselves, we consider such actions an abuse.

That being said, we want to refer to our Customer Agreement, clause 8.2, for the reasons behind your account access restriction and cancellations of the orders affected by the violations:

Any kind of abusing and/or taking unfair (direct or indirect) advantage of the Company'strading conditions may be a subject of investigation. Should facts of such abuses arise, the profit and/or loss gained with this advantage may be cancelled by the Company's decision. The Client fully acknowledges this.

In conclusion, we want to emphasize that following everything that was mentioned, the cancellation of the profit made through the platform abuse and the rejection of providing our services further to you is clearly explained and justified from our end, and we can't proceed with a refund.

Please email us at support@octafx.com with any further questions.

Kind regards,
OctaFX Rep.

9 Dec 2022syakirin
Submitted a withdrawal but still have not received my money. Trading acc no 41188579.

19 Dec 2022Official reply
Dear syakirin,

We're sorry it took longer to receive your funds than you expected.

Upon looking into your case, we've found that your last withdrawal request was completed on December 6, the same day as requested. If it's not the payment you're referring to in your review or your funds haven't arrived yet, please get in touch with us at support@octafx.com. We also encourage you to provide a recent bank statement and the withdrawal ID. This data could help our team investigate what could possibly go wrong.

By taking this chance, we'd like to note that our Financial Department ensures that most payments are processed timely, and delays are rare. However, if your transaction is taking longer, we ask you to reach out to us directly so we can look into what happened immediately and provide further information.

We're looking forward to hearing from you anytime soon.

Kind regards,
OctaFX Rep.

7 Dec 2022Padma Meenakshi
W8720504 and W8720485 are my withdrawal request number. I have made a withdrawal request on 5th December at 3.30 pm. When I contact the customer service, they are providing lame excuses saying, payment provider yet to approve the transaction. It is on your end. If i made delay on the deposit, will you credit the fund into our account. No right. There were time , octafx had deposit withdrawing issues few months back and i regain the trust with you guys, kindly don't spoil it again. Please find an alternative to your customer. If the customers are trustworthy and why can't you be the same. Kindly do some initiative and resolve this issue. Please credit my withdrawal amount asap. Thanks

8 Dec 2022Official reply
Dear Padma Meenakshi,

Thank you for bringing this issue to our attention. We're very sorry your payments are taking longer than you expected.

Unfortunately, we're undergoing technical issues with transactions through local Indian banks, and the processing time has increased accordingly. Our team is trying to resolve it shortly, and hopefully things will be back to normal soon. Meanwhile, we encourage you to allow us extra time for payment processing, avoid creating new requests via local banks and use other payment methods such as Skrill, Neteller and crypto wallets.

We sincerely apologize for the inconvenience and want to assure you that this is only temporary. Indeed, waiting can be highly frustrating, and our team perfectly understands that. We will be happy to answer all your questions and update you with the latest if you get in touch with us at support@octafx.com.

We're looking forward to hearing from you soon and genuinely hope that this won't overshadow your overall experience with OctaFX.

Kind regards,
OctaFX Rep.

7 Dec 2022Prabhat Tyagi
How can one of the leading broker depend on one payment solution provider? I am a very small trader but want to trust the platform but how should I trust when small amount are not being processed. I made 3 withdrawals which are in pending and on contacting the customer care they say it is been processed from our end but we are facing difficulties/technical issues with our payment solution provider/payment gateway so we ask to wait till we solve the issue. So I come back to my above question, �how can you be depended on single solution? To deposit the money you have multiple mediums but for withdrawal only one?

8 Dec 2022Official reply
Dear Prabhat Tyagi,

Thank you for raising our attention to the issue. We're very sorry you experienced difficulties withdrawing your funds.

After looking into your case, we've found that you cancelled two of the mentioned payment requests and created another one today. Please be informed that we ask our customers to allow us up to 3 business days for payment processing. Yet, keeping in mind the recent issue with transactions via local banks in India, we may ask you to permit us extra time. Also, please avoid creating new requests if you already have one in the pending status and try to use other payment methods such as Skrill, Neteller and crypto wallets until the issue is resolved.

Once again, we apologize for the increased processing time. Please note that our team is working diligently to resolve it timely and staying abreast of all new developments with the payment provider. Hopefully, things will be back to normal soon; meanwhile, we encourage you to email us directly at support@octafx.com with any questions regarding the current situation. Our team would be happy to help you out.

We're looking forward to hearing from you anytime soon.

Kind regards,
OctaFX Rep.

19 Nov 2022Umesh Bajaj
My request no 10905855. I made a deposit of 2000 rs on 15 nov via UPI but it still not credited to my octa fx account..I contacted several times to customer support..everytime they give same reply that ur request is in process our finance team are working on that. I even shared screenshot to them of transaction. but yet they are saying same thing again and again.

25 Nov 2022Official reply
Dear Umesh Bajaj,

Thank you for reaching out and letting us know about the issue.

We're very sorry that it took longer to receive your payment. Unfortunately, we're undergoing technical issues with UPI at the moment, which specifically impacts the processing time. Yet, we can see that your transaction was completed on November 20 after you reported it via live chat. Our Financial Department initiated an investigation right after, and your funds were credited following it. If you have further questions, please contact us at support@octafx.com, and we'd be happy to assist you.

Once again, we apologize for the waiting time. We understand that it must be frustrating, and you can rest assured that our team is trying to look into the issue and fix it shortly. Until the problem is resolved, please try to use other payment options, which are available in your Personal Area in the deposit section.

You can also get in touch with us anytime, and we'll be happy to address your concerns.

Kind regards,
OctaFX Rep.

18 Nov 2022Madhan Kumar B
I made a withdrawal request on November 15, 2022, and as per octafx website, the amount will be credited in maximum 3 days. Even after 3 days, I still didn't receive the money. Whenever I contact their support team, they give different reasons and ask me to wait. I can see in the previous review that their withdrawal was completed the next day. I don't know why can't they process my request even after 3 days. My withdrawal request ID is W8510417, and my trading account is 12669475. I have never experienced like this with Octafx. Makes me wonder about their customer service.

23 Nov 2022Official reply
Dear Madhan Kumar B,

Thank you for taking the time to present the issue to our attention.

We're very sorry that your payment took longer than expected. Unfortunately, we've been undergoing some technical difficulties with Netbanking, which affected the processing time. We can see that your transaction was completed on November 21, and we also appreciate you confirming that. If you have further questions, please get in touch with us at support@octafx.com, and we'll be happy to help you out.

By taking this chance, we wish to note that our Financial Department is putting in hard work to ensure most payments are processed timely. However, in rare cases, it may take slightly longer, and we ask our customers to allow us extra time for investigation and troubleshooting. Meanwhile, our team is always here to assist and provide you with the latest.

Once again, we regret the delay and will do our best to take your case into consideration and improve our workflow. We genuinely hope this incident won't overshadow your previous experience with OctaFX and you'll give us a second chance.

Please don't hesitate to message us whenever anything comes up. We're always here for you.

Kind regards,
OctaFX Rep.

16 Nov 2022Tan
My request w8511637. I made a withdrawal. The customer service ask me why am I making a withdrawal with short period and the withdrawal is delay. I wanted to say why is it I cannot made a withdrawal if I have made money and I don't want trade. Is it must wait till I lose back? Till now they are still delaying my withdrawal.

16 Nov 2022Official reply
Dear Tan,

We're sorry that your payment took longer than you expected.

After looking into your case, we've found that you placed your withdrawal request on November 15, and it was completed today, November 16. Please be informed that we ask our customers to allow up to 24 hours for a completed payment to appear in their bank account. We hope your funds have arrived by now and the issue is resolved. If not, please wait within the mentioned timeframe and contact us at support@octafx.com for further inquiries.

By taking this opportunity, we also want to briefly explain that our Financial Department processes bank transactions manually and usually ensures to complete them in a few hours. However, certain delays are possible for such financial operations, and we may ask for up to 3 business days for payment processing. Meanwhile, you can always get in touch with our team via email or our website; they will be happy to provide you with the latest.

Furthermore, as a reliable international Forex broker, we strictly follow our AML policies to prevent possible money laundering attempts, which is why sometimes, our team may ask you for reasons if you decide to withdraw your funds right after depositing them.

We hope this clarifies what happened and the incident won't exceed your previous experience with our brokerage.

Please message us whenever you have any questions. We'd be happy to talk to you.

Kind regards,
OctaFX Rep.

Show more

1 Nov 2022Chox
Hello. Trading account no. 20793642. It's been 3 business days since my withdrawal but the status is still pending. I tried to connect with chat support but still same answer that finance team is checking and processing your amount. It's very hard for to see that kind of delay. As I am part time trader and I have only account with octafx. Please let me know when my money is going to come in my bank account. I did withdrawal request last Friday.

16 Nov 2022Official reply
Dear Chox,

Thank you for taking the time to bring this issue to our attention.

We're very sorry that your withdrawal request took longer than you expected. As we can see, you placed it on Friday, October 28, and it was completed on November 2. That said, we genuinely hope your funds have arrived, and the issue is resolved. If you have further questions, please email us at support@octafx.com, and we'll be happy to assist you.

Once again, we regret that your payment was delayed. Please note that our Financial Department is doing its best to complete most payments within a few hours, yet certain delays are possible in rare cases. On such occasions, we ask our customers to allow us up to 3 business days for investigation and payment processing. This is in line with our Customer Agreement, and you can read it in full here: https://www.octafx.com/company/customer-agreement/

We hope this incident won't overshadow your experience with our brokerage and you'll continue to enjoy our services.

Please email us anytime if there's anything else we can do for you.

Kind regards,
OctaFX Rep.

21 Sep 2022syakirin
Scam broker, submitted a withdrawal but still have not received my money. trading no 41188579. Do not use this broker.

27 Sep 2022Official reply
Dear syakirin,

We're sorry to read about your experience withdrawing your funds.

After reviewing your case, we've found that you placed the last withdrawal request on September 20, and it was completed on our side within an hour. We wish to remind you that we ask our customers to allow up to 24 hours for a completed payment to appear in their bank accounts. That said, we genuinely hope your funds have reached your end by now, and the issue is resolved. If not, or you have further questions, please get in touch us at support@octafx.com. We'd be happy to help.

By taking this chance, we also want to inform you that our Financial Department ensures to process most payments in a few hours, but we may ask for extra time. As a reliable international Forex brokerage, we always comply with our obligations. However, our Customer Agreement constitutes the payment processing time of up to three business days, and we highly encourage you to keep that in mind. You can read it in full on our website here: https://www.octafx.com/company/customer-agreement/.

Please feel free to reach out to our team anytime. They're always here for you.

Kind regards,
OctaFX Rep.

2 Sep 2022Ravi Saini
Hello. Trading account no. 19174733. It's almost 1week and still my withdrawal of total 1800usd is not received yet. I tried to connect with chat support but still same answer that finance team is checking and processing your amount. It's very hard for to see that kind of delay. As I am full time trader and I have only account with octafx. Please let me know when my money is going to come in my bank account. I did withdrawal request last Friday.

20 Sep 2022Official reply
Dear Ravi Saini,

Thank you for taking the time to bring this issue to our attention.

We're sorry you underwent trouble with one of your payment requests. Unfortunately, we couldn't find the withdrawal you're referring to and look into its status. That said, we'd encourage you to get in touch with our team at support@octafx.com and provide the payment ID or any other information that could help us identify it and track it on the system.

Also, we'd like to mention that usually our Financial Department ensures to complete payments in a few hours and delays are rare. However, in cases of technical issues, the process becomes less straightforward, and we may ask our customers to allow us extra time. Nevertheless, you can rest assured that our team is always here to help, and you can reach out to them via email or one of our social media accounts. They'd be happy to help you anytime.

We appreciate your patience and are looking forward to hearing from you soon.

Kind regards,
OctaFX Rep.

31 Aug 2022drashti patel
Respected authorities, please give my withdrwal which is done on 30 august 2022 for $650, request id is w7664362, trading account number is 19039449. And is there any issue then please let us know about same. Till that time atleast do one call regarding same matters and even we want to discussed so many another matters for the same but I am not getting call since 2 days, even after making frequent call back request.

1 Sep 2022Official reply
Dear drashti patel,

We're very sorry your payment took longer than you expected.

Upon reviewing your case, we've found that the withdrawal you're referring to was completed today, September 1. We can also see that one of our managers contacted you by phone and explained about the payment processing. We genuinely hope that your funds have reached your end by now, but if not, please allow up to 24 hours for a completed payment to arrive in your bank account. You can also get in touch with our team directly at support@octafx.com, and they'd be happy to address your concerns.

By taking this chance, we wish to inform you that our Financial Department ensures to process most transactions within a few hours and delays are rare. However, in case of technical issues or heavy workloads, we ask our customers to allow us up to three business days for payment processing. This is in line with our Customer Agreement, and you can read it in full here: https://www.octafx.com/company/customer-agreement/.

Should you have further questions, please message us anytime. We're always here to help.

Kind regards,
OctaFX Rep.

31 Aug 2022Chidozie John
Octafx is of the best trading platform that I have used. Easy to understand and simple interface for a beginner to go through without difficulty.

1 Sep 2022Official reply
Dear Chidozie John,

Thank you for reaching out and sharing your kind words with our community and us.

We appreciate you letting us know that you enjoy trading at OctaFX. Our team puts in hard work to ensure one of the most competitive Forex trading services, and they will be happy that your review reflects that. Needless to say, we also do our best to help our newcomers learn Forex trading and provide plenty of free educational materials, including text articles, video tutorials, live webinar sessions, demo trading and even trading courses.

If there's anything else you'd like to bring in, be sure to message us via one of our social media channels. We want to hear more from you.

Kind regards,
OctaFX Rep.

13 Aug 2022Sakaya Ilayaraja
I have been trading more than 3 years in Octafx so far no problem but last week I withdraw 400 USD to my new bank account. Unfortunately I was entered wrong account number. They completed the withdrawal and processed. When I noticed that I entered wrong account I was contacted immediately Octa customer services. They said that the withdrawal completed and we can't retrieve the amount to your account. I shocked and write many emails to them still my problem in not solved.

25 Aug 2022Official reply
Dear Sakaya Ilayaraja,

Thank you for taking the time to bring this issue to our attention. We're very sorry you encountered problems withdrawing your funds.

After looking into your case, we've found that the bank account number you requested for your payment to be sent to was indeed typed incorrectly. And after you reported it to our team, our Financial Department took extra time to investigate the matter. In the end, they managed to return your funds to your OctaFX account on August 19, and as we can see, you have already withdrawn them. If you have further questions, please email our team at support@octafx.com; they will be happy to help you.

Also, we regret that you feel like our Customer Support team was less than helpful and didn't provide you with the updates. We will take your feedback on to our team and ensure to improve the quality of our communications in the future. And by taking this chance, we'd like to remind you to double-check your payment information when it comes to deposits and withdrawals. Unfortunately, even minor mistakes may cause payment processing issues and would take significant time to resolve.

Nevertheless, we genuinely hope that what happened won't overshadow your experience with OctaFX and that you'll remain a part of our community.

Please get in touch with us anytime if you have further questions. We're always here to help.

Kind regards,
OctaFX Rep.

5 Aug 2022Tan
As for me I have made a withdrawal on 2nd aug 2022. I have call my bank. They say the amount was rejected and under my apps is still pending. I have contact the customer service. They have different kind of excuses and ask me don't contact bank. I wonder is it a scam shld I report to the police?

11 Aug 2022Official reply
Dear Tan,

We're sorry you felt you needed to share your feedback twice.

As we already addressed your question above, we encourage you to look at our previous reply.

On that same note, we ask you to avoid posting multiple inquiries related to one question in the future and always share your OctaFX account information. That could help us identify you on our system and address your concern promptly.

Once again, we regret the inconvenience and are looking to hearing from you anytime soon. Please message us via any of our social media channels.

Kind regards,
OctaFX Rep.

5 Aug 2022Tan
My withdrawal w7874314. The amount was rejected by my bank and yet is still pending under my acc. It has been days after days. The customer customer say will get back to me but until now no response.

11 Aug 2022Official reply
Dear Tan,

Thank you for reaching out to us and bringing this issue to our attention.

We're sorry you had trouble withdrawing your funds, and the transaction took longer than expected. Unfortunately, we couldn't identify you on our system and verify your complaint as the payment request you're referring to doesn't exist at OctaFX. With that in mind, we wish to encourage you to get in touch with our team via one of our social media channels and share your account information. They're always here to help and will be happy to provide the latest updates.

By taking this chance, we wish to remind you that our Financial Department ensures to process most payments within a few hours. However, in case of technical issues, the payment processing is not as straightforward as regularly, and we may ask our customers to allow us extra time for investigation on such occasions. Meanwhile, you can always reach out to our team directly and rest assured that they will do their best to assist you.

We're looking forward to hearing from you anytime soon, so please message us whenever you have time.

Kind regards,
OctaFX Rep.

4 Aug 2022Saima Noreen
I've been trading with octafx recently. My experience says if you keep loosing they won't have a problem but by mistake if you made any profit they will start invesgation of your account. I had 9450$ in my account most of which was profit from my reades. When i tried to withdraw they unverified my account due to reason suspesious activity. Closing profitable trade is a suspicious activity for them. They asked me for bank statement and selfie holding id. I provided documents instead of verifying my account they blocked my account saying according to para 3.10 company reserve the right to discontinue service for you. Also said there will be no refund as your withdrawal exceed your deposit. I tried to search their refund policy in agreement but there is no such rule of embazzling clients funds. So just took my funds. Please stay away from this scam .

5 Aug 2022Official reply
Dear Saima Noreen,

We regret to read about your dissatisfaction with our services and account restrictions.

Unfortunately, we could not identify you on our system and verify your complaint as you did not share your OctaFX account details. That said, we want to encourage you to send us a message via one of our social media channels and provide this information. Our team is always here for you, and they would be happy to look into the matter and answer your questions.

Meanwhile, we wish to note that if our Monitoring team detects any unusual trading activity that could potentially be in breach of our policies, they're entitled to initiate an investigation and put your account on hold. And if the evidence about exploiting the trading platform comes out, the funds acquired during this activity may become non-refundable. However, as it is unclear what exactly happened in your case, we highly encourage you to get in touch with us whenever possible.

We are looking forward to hearing from you anytime soon.

Kind regards,
OctaFX Rep.

3 Aug 2022Lee Ramirez
Worst broker ever. Delayed withdrawal, robot customer service. Keeps saying technical issue with my provider but can process deposit instantly. Very convenient for them, right. Could not get a proper answer. Did not receive my funds. Already beyond 3 business days!

5 Aug 2022Official reply
Dear Lee Ramirez,

We're very sorry your payment took longer than you expected.

After reviewing your case, we've found that the transaction you're referring to was completed from our side on August 3. Unfortunately, we were undergoing technical difficulties with the payment gateway at the time of processing, which caused the hold-up. As you haven't contacted us since it was processed, we can assume that your funds have reached your account by now, and the issue is resolved. If you have further questions, you can get in touch with us via one of our social media channels, and we'd be happy to look into this for you.

Please note that our Financial Department ensures to complete most payments within a few hours. However, in rare cases, certain delays are possible, and we ask our customers to allow us up to three business days for payment processing on such occasions. That is in line with our Customer Agreement, and you can read it in full on our website here: https://www.octafx.com/company/customer-agreement/.

Lastly, we regret that your communication with our team was somewhat insufficient. You can rest assured that we'll look into your feedback closer and ensure to improve the aspect you brought to our attention in the future.

Should you have other questions, please message us anytime. We're always here for you.

Kind regards,
OctaFX Rep.

12 Jul 2022Syazwani
Yesterday I contacted OctaFX chat support to complain my husband's Octa account was hacked, there were withdrawal attempts. When his account was hacked, he used my octa account to contact support. As a result, octafx has frozen my account. When I emailed their kyc team, they didn't even check activities on my account, didn't restore it, and basically wasted my time. OctaFX chat support don�t understand English! Lousy service.

1 Aug 2022Official reply
Dear Syazwani,

Thank you for reaching out and bringing this matter to our attention. We are saddened to hear about your dissatisfaction with our services. Indeed, the case you described sounds quite confusing and this is not the service we are aimed to provide to our clients.

However, we have thoroughly checked all the details and would like to clarify the matter in order to avoid any possible misunderstanding here. As we can see, the account of your husband was not hacked, instead, he contacted us with a request to disable his payments until he changed his email. Our KYC team attended to his inquiry promptly—within 1 day, his email was changed to a new one and the account was successfully unlocked. It is worthy to mention that there were no malicious withdrawal attempts from this account—the only one withdrawal attempt at that time was cancelled by the user himself.

Then, on the very same day, your husband contacted us from your personal account, therefore we ought to put your account on hold due to the related cases and the possibility that it also could be in danger. Please understand that we needed to make sure that the funds of our clients were safe, as their security is of the utmost priority for us. After a thorough check, we had verified your identity and enabled your account, so you both are welcome to resume trading again.

In order to avoid cases like this in the future, we strongly recommend contacting our team regarding all account matters from the email associated with the account owner, not using an account of anyone else as it may lead to following security checks.

Our team sincerely hopes that this issue will not jeopardise your further experience with OctaFX. Whenever you need our assistance or clarification, please feel free to write to us at support@octafx.com or DM on social media channels. We are always happy to hear from our clients and support them.

Kind regards,
OctaFX Rep.

5 Jul 2022Paolo Delgado
I deposited 50 dollars on my account on June 30 at 16:37, and until now July 5, it still doesn't received on my account, I'm just wondering why this small amount of money would take a lot of time to process, Please octafx don't be a scam and return my money. do something about it. my octafx account: 22580541

1 Aug 2022Official reply
Dear Paolo Delgado,

Thank you for taking the time to share your experience and to bring this issue to our attention.

First, please accept our sincere apologies for the inconvenience caused. Following on your review, we have found out that your deposit was successfully completed on our side on July, 8th. The delay was caused most probably by the high network workload at that time and network fees. Please keep in mind that when it comes to Ethereum transactions, the Ethereum network has limited capacity to process them. In order to increase the transaction speed, it is worthy to set higher network fees so that such transactions will be the first ones to be processed by miners. If the fee attached to your submitted transaction is too low and network congestion remains high, there is a chance your transaction will be pending for hours or even days—exactly what happened in your case.

Kindly note that generally, our Financial Department ensures to complete most payments within just a few hours. However, certain delays are possible due to various reasons, and on such occasions, we may require more time to look into what could go wrong and fix the issue. We perfectly understand that waiting could be highly frustrating, and you are more than welcome to contact us anytime if you need assistance or information. Also, if you use Ethereum as a payment method, we may recommend you check https://etherscan.io/ in terms of pending transactions and share the transaction hash with our team, so we could look into the matter and help.

All in all, we genuinely hope that this issue will not affect your further enjoyment of our services, and you will keep trading with OctaFX to the fullest. Should you have any other questions or suggestions, you are most welcome to get in touch with our team in Live Chat or email 24/7.

Kind regards,
OctaFX Rep.

3 Jul 2022Jad
I was trying to withdraw from my account 2500 usd but it was rejected due to card limit. I checked with my local bank they said that the card has no limit and the withdrawal did not reach the bank. After 1 week I tried again woth 3500 usd and got the same answer from octafx and the local bank. And now I'm stuck. I'm not able to withdraw funds from my octafx account.

15 Jul 2022Official reply
Dear Jad,

We're sorry that you underwent difficulties withdrawing your funds.

Unfortunately, we could identify you on our system and verify your complaint since you didn't provide your OctaFX account information. That said, we encourage you to get in touch with our team at support@octafx.com and share this data. Our team is always here to help, and they would be happy to look into this for you.

As for the card limits, we may assume that your card reached the maximum number of charges allowed in a period, or you were over the upper threshold of charges you can put on the card at the time of processing. There are several reasons why you had this issue, and we need to closely investigate it with our team to understand the causes and help you fix it. Our team will also guide you through the other payment options if the problem persists.

We're looking forward to hearing from you soon, so please email us whenever possible.

Kind regards,
OctaFX Rep.

2 Jul 2022Bhavik Praful Gada
Octafx account 4077832. I have accumulated huge lots from when I was platinum member and I have lost 47000$ approximately. But when I was platinum member they have no trade and win gift because I have accumulated huge lots. And octa is not putting high value gift to redeem. Whereas other octa user have laptops and all in their trade and win category but they have not accumulate that much lots. I told customer so many times when I was platinum gold and silver but it's been three months they are just saying we have sent back feedback to trade-n-win team.

12 Aug 2022Official reply
Dear Bhavik Praful Gada,

Please excuse us for not getting back to you sooner.

Thank you for taking the time to bring this to our attention. We're very sorry to read about your dissatisfaction with the scope of our Trade and Win gifts.

Unfortunately, since we've been undergoing changes and temporary technical issues with our warehouse in India, we had to limit the amount of currently available items. We understand that not being able to take full advantage of our promotion may be frustrating, and you can rest assured that our team is working on relaunching our warehouse capacity in the following months. That said, we're sure you will be able to use and exchange your accumulated prize lots without any limitations moving ahead.

Meanwhile, we'll take your feedback on board, and we genuinely hope you will continue your trading journey with us as we appreciate you being a part of our community.

If there's anything else you'd like to share with us, please get in touch with us anytime. We'd love to chat!

Kind regards,
OctaFX Rep.

1 Jul 2022Caleb Jaiyeola
Hello. It's been 4 days now and my issue has not been resolved. OctaFX should be transparent enough to send proof that my bank account has been funded. Since I also sent proof for my wallet to be funded on your trading platform. Transparency I required now.
I created a withdrawal request of $5 28/05/2022. Request ID W6980351 and W6982908 respectively. Only one of the withdrawal request was received in my bank account. The support team said I should wait for 24hours this is more than 72 hours and nobody is saying anything.

15 Jul 2022Official reply
Dear Caleb Jaiyeola,

We're very sorry your transactions took longer than you expected.

After reviewing your case, we've found that one of your withdrawal requests was completed, and another, unfortunately, bounced back. Our team initiated another transaction on June 30, and since you haven't contacted us after July 2, it appears that your funds have reached your end. If not, or you have questions, please reach out to our team at support@octafx.com, and they will be more than happy to look into this for you.

Please note that our Financial Department usually ensures to complete most payments within a few hours. However, in case of hold-ups or technical issues, we may require extra time to understand what happened and act accordingly. Meanwhile, you can always contact us via our website live chat or social media channels and rest assured our team will assist you and provide the latest updates.

Needless to say that transparency is one of our core values at OctaFX, and we try our best to offer as much information as possible about our work. Also, as we always value our customers' feedback, we'll take your message on board and consider it with our team.

And if there's anything else we can do for you, please get in touch with us anytime. We'd be happy to chat.

Kind regards,
OctaFX Rep.

30 Jun 2022abdullah
I am having login problem with personal area and since 3 days having trouble with this, even I am putting all the correct details. so I contacted and support team is saying you don't have any account with us. Same words was there is no such account in our database even the same time I was login in my mt4 and running well but the personal area and login problem was stil there this is the main issue i am facing so review is very bad. about this i don not even have access to my account where I can be able to withdraw. makes me more uncomfortable and then the live support saying your account is active.

6 Jul 2022Official reply
Dear abdullah,

We're very sorry you're having trouble accessing your account.

Unfortunately, we couldn't identify you on our system as you didn't provide your OctaFX account information. That said, we'd appreciate it if you could message us via our social media accounts (Facebook, Instagram and Twitter) and share your account number or email. We'll be happy to hear from you and look into what could go wrong.

We're looking forward to hearing from you anytime soon.

Kind regards,
OctaFX Rep.

24 Jun 2022Nishant
On 23rd June, I placed a withdrawal request of 49$ (Request ID W6929522). The request got declined and on top of $119 got deducted from my OctaFx Account. When i checked my withdrawal history, it showed 2 withdrawal requests (W6933173 and W6933174) of $100 and $19. I never made these withdrawal requests. I got in touch with customer care and also emailed their support team but was not satisfied with their answers. Please look into this! I'm genuinely disappointed

7 Jul 2022Official reply
Dear Nishant,

We're sorry you had trouble withdrawing your funds.

Upon checking your case, we've found that both payments were processed following ongoing technical issues with the payment provider in India. As a result, these transactions never reached our end, and the system sent them back as auto-refunds. We genuinely hope your funds have gotten to you back by now, but if not, or if you have other questions, please contact us at support@octafx.com. Our team would be happy to assist you.

Please be informed that our Financial Department ensures to complete most payments promptly. Unfortunately, in cases like yours, the processing time may increase due to payment-related problems, and we ask our customers to allow us extra time on such occasions. In the meantime, you can reach out to our team anytime, and they'd be glad to help and provide you with the latest.

Should you have further questions, please get in touch with us anytime.

Kind regards,
OctaFX Rep.

24 Jun 2022Akashkumar Patel
I had two withdrawals on 8 June 2022 amount of $1000 and $1020 the request-id is W6762212 and W6762098 both payments I didn�t receive in my account from 10 June I had started chatting with OctaFX support chat agent but they said that the financial team had no update from them i had done mail also but they are not doing any thing nothing.

6 Jul 2022Official reply
Dear Akashkumar Patel,

We're sorry your payments took longer than you expected.

Upon following your review, we've found that a technical issue occurred during processing, and these transactions didn't reach your end. After a careful investigation, our Financial Department initiated another attempt to send the funds, and we can see that the following withdrawal requests were completed on June 27. As you haven't contacted us since then, we can assume that the issue is resolved and your funds have arrived. If not, or you have other questions, please get in touch with our team at support@octafx.com, and they will be happy to look into this for you.

Once again, we regret that you had to wait longer for your funds. We understand how frustrating waiting could be, and you can rest assured that our team works hard to ensure that most payments take only a couple of hours to complete. Unfortunately, in cases like yours, we may ask you to allow us extra time for investigation and payment processing, as when the transaction takes longer, the process becomes less straightforward and requires more time from our side.

We genuinely hope that this incident won't overshadow your previous experience with our brokerage and that you'll remain a part of our community.

If you have any questions, please reach out to us directly. We'd be happy to help.

Kind regards,
OctaFX Rep.

23 Jun 2022Ambika Jha
In 5 june 2022 automatically deduction 295$ in my trading account. in web site is showing 197$ and 98$ refund. but today 23 june is going on.no solve my issue. in 21 June i send widraw?l request of 358$. But some time complete message is showing in app and website. but today 23 june is going on. no balance credited in my bank account.all request is pending. many time send to mail support team. many time chat with customer care. no response. W6727697 - 98$. W6727698 - 197$. W6902301 - 358$. W6923723 - 406$. No solve my complain.

6 Jul 2022Official reply
Dear Ambika Jha,

Thank you for reaching out and bringing this issue to our attention. We deeply regret that you had trouble withdrawing your funds.

After reviewing your case, we've found that initially, your deposit was refunded following ongoing technical issues on the payment provider's end. We can see that the withdrawal requests connected to these funds were rejected, and W6902301 was cancelled due to an invalid IFSC code. The last payment - W6923723, was completed on June 23, and we believe your funds have reached your account after 24 hours since then. If not, or you have other questions, please get in touch with our team at support@octafx.com, and they will be happy to address your concerns promptly.

Once again, we're sorry that you had to wait longer for your payments. Please note that our Financial Department regularly processes most transactions within a few hours, and delays are rare. Still, in cases of technical difficulties, we may ask you to allow us extra time for payment processing. You can rest assured that our team is always here to help, and you can contact us via our website or social media to get the latest updates.

Also, we'll take your feedback about our team on board, look into it closely and make sure to improve the communication aspect you brought in in the future.

Please don't hesitate to message us anytime if you have further questions. We're always here to help.

Kind regards,
OctaFX Rep.

16 Jun 2022Muhammad Nasir
I have withdrawn 500 dollars from my Octafx account to my bank account on 14 June. A lot of messages and mails I have sent. But my issue didn�t resolve yet. No one is taking serious to solve my issue.

7 Jul 2022Official reply
Dear Muhammad Nasir,

We're very sorry to read about your dissatisfaction with our services and that your payment took longer.

After closely reviewing your case with our team, we've found that a technical issue occurred during processing, and the transaction didn't reach your end. Our Financial Department investigated it carefully and initiated another payment completed on June 17. As you haven't contacted us since then, we can assume that the issue is resolved and your funds have reached your end. If you have further questions, please reach out to us at support@octafx.com, and we'd be happy to help.

Please note that our team usually ensures that payments take only a few hours and delays are rare. However, in cases of technical difficulties, the process becomes less straightforward, and we ask our traders to allow us extra time to understand what went wrong. Nevertheless, you can always get in touch with us on our website or our social media channels and rest assured that we'll do our best to update you with the latest and assist further.

Once again, we regret that you had to wait longer, and we hope what happened won't exceed your previous experience at OctaFX. You're essential to our community, and we appreciate having you on board.

You can message us anytime with your questions as we're always here for you.

Kind regards,
OctaFX Rep.

Show more

15 Jun 2022Ambika Jha
My trading account have automatically deduction 300$. and 13 days is over. no refund in my savings account. many time try to customer care. but no response. no solve my issue.

11 Jul 2022Official reply
Dear Ambika Jha,

We're sorry you feel like you needed to share your feedback with us twice.

As we already addressed your concerns, we suggest you take a look at our previous reply, and if you have any further questions, please get in touch with us at support@octafx.com. Our team is always here for you and would be happy to help whenever you needed.

Kind regards,
OctaFX Rep.

15 Jun 2022Zamokuhle
Where is wallet address found in OctaFX?

20 Jun 2022Official reply
Dear Zamokuhle,

You can find the wallet in your Personal Area by following this link: https://my.octafx.com/deposit/wallet/new/. If you have further questions, please reach out to us at support@octafx.com, and our team will be happy to guide you through our services and answer your questions.

By taking this chance, we'd like to remind you that we ask our customers to contact us directly for regular inquiries and write to us here only if you feel like your question wasn't resolved by our team. We'd really appreciate you following up on that.

Kind regards,
OctaFX Rep.

15 Jun 2022Vijay Singh
My withdrawal is in the pending status. W6830123, W6839882 & W6840382. What happen to octafx?

15 Jun 2022Official reply
Dear Vijay Singh,

Thank you for reaching out and bringing this issue to our attention.

After following up on your case, we've found that you placed W6830123 on June 14 and W6839882 along with W6840382 on June 15. Each one has been completed from our side and now is waiting for the bank confirmation. We genuinely hope it won't take long and your funds will reach you shortly. Meanwhile, please get in touch with us at support@octafx.com if you have any questions. Our team will be happy to assist you and provide the latest.

By taking this chance, we wish to remind you that even though our Financial Department usually ensures to complete most payments promptly, we ask our traders to allow up to three business days for payment processing. Also, please always message us directly for further assistance if your payment is taking longer.

Kind regards,
OctaFX Rep.

10 Jun 2022Abhishek
My withdrawal is in the pending status. It has been more than 24 hours and it still in the pending status. withdrawal no W6777922. I talked to your operator and they say provider end issue for Indian customers. What I have observed is that for last 20 days in this forum you keep writing technical issue. What kind of provider you have in this digital issue. This is the reason brokers like ICMarkets are preferred. My account is small and what will happen when the account grows and the withdrawals are large. Scary.

1 Nov 2023Official reply
Dear Abhishek,

We are deeply sorry that we took some time to reply to your feedback. We apologize for the inconvenience the delayed withdrawal caused you. You have every right to be unhappy with the circumstances, and we sincerely regret any inconvenience or frustration this has caused. When anticipated funds are delayed or not processed promptly, it can be upsetting. On occasion, the processing of a withdrawal or deposit may be delayed due to a technical problem on the part of the payment provider.

Rest assured that we are taking extensive measures to avoid such issues in the future. Should you face any other issue, please do not hesitate to contact us via live chat or email at support@octafx.com. Our Customer Support team is always ready to assist you.

Kind regards,
Octa Rep.

9 Jun 2022Souvik
My withdrawal is in the pending status. It has been more than 72 hours and it�s still in the pending status. withdrawal no W6732388.

10 Jun 2022Official reply
Dear Souvik,

We're sorry your payment is taking longer than you expected.

After following up on your review, we've found that your withdrawal request encountered ongoing technical issues during processing on the payment provider end. Our team is currently investigating it, and we genuinely hope the matter will be resolved soon and your funds will arrive shortly. We can also see that our team sent you a letter via email with a more detailed explanation and offered a free Autochartist subscription for one month as our small gesture to try to make this up.

By taking this chance, we wish to note that our Financial Department ensures that typically payments take only a few hours and delays are rare. However, in cases like yours, the process is not as straightforward, and we ask our customers to allow us extra time for investigation and payment processing. Meanwhile, you can rest assured that our team is always here and will be happy to answer your questions and provide you with the latest anytime.

That said, we sincerely hope that the issue will be resolved soon, and this incident won't conceal your previous experience with our brokerage.

Please get in touch with us at support@octafx.com whenever you may need it. We'd be happy to help.

Kind regards,
OctaFX Rep.

8 Jun 2022guest
Why only Mastercard? Why not VISA?

10 Jun 2022Official reply
Dear guest,

Thank you for bringing this question to our attention.

Please be informed that at OctaFX, we do our best to provide various types of payment methods to our customers. However, they may vary depending on their region and account type. As you haven't mentioned your account information, we encourage you to contact us at support@octafx.com. Our team is always here to help, and they will be happy to guide you through the payment options available specifically for you.

We're looking forward to talking to you soon.

Kind regards,
OctaFX Rep.

7 Jun 2022Vinoth Sakthinarayanan
Hello Team, I have waited so long to not to write about OctaFx. I have been with OctaFx for quite long time and I have requested withdrawal on June 3rd 2022. It has been 4 days, still the customer support says, will be processing the request as soon as earlier as they had difficulties with the payment provider. One thing, i would like to highlight. Money is the sensible matter for everyone and everybody facing the issue with regards to withdraw. I request you to urgent look the matter and solve mutually. I have gained trust in the last 5years but don't make us to spoil the relationship. Looking you to expedite the issue. Withdrawal request no W6717125. Amount 6010 Dollar

10 Jun 2022Official reply
Dear Vinoth Sakthinarayanan,

We deeply regret that you had trouble withdrawing your funds.

After looking into your review, we've found that your payment was delayed following ongoing technical issues with the payment provider. We can also see that, unfortunately, it was rejected due to insufficient funds afterwards, and your previous deposits were refunded. Our team has informed you via email and chat, and we genuinely hope your funds will arrive shortly. If you have any questions, please reach out to us at support@octafx.com or via our social media accounts. We'd be happy to help.

By taking this opportunity, we want to note that our Financial Department usually completes most payments promptly. Unfortunately, in case of technical difficulties, the payment processing time may extend, and we ask our customers to allow us extra time on such occasions. Meanwhile, you're more than welcome to message us via any communication channel and can rest assured that we'll do our best to assist you and provide you with the latest updates.

We sincerely hope our reply clarifies the matter and that this incident won't overshadow your overall experience with OctaFX.

Should you have other questions, we're always here to help.

Kind regards,
OctaFX Rep.

7 Jun 2022Chethan Urs
I have withdrawal of $1500 on 6th of june, and canceled two or three before that but it's till in pending status. I have sent mail two times and asked on live chat more than 20 times but every one saying we will notify we on mail. But till my transaction is in pending. I have been waiting patiently from past few days, now I'm stuck in a emergency situation and I need the funds immediately, account 18727459.

7 Jun 2022Official reply
Dear Chethan Urs,

We're sorry that your payment request is taking longer than you expected.

After following up on your review, we've found that this transaction is still processing due to an ongoing issue with the payment processor. We can also see that one of our sales managers already got in touch with you and explained the matter in detail. That said, we genuinely hope that the issue will be fixed soon and that your funds will arrive shortly. If you have further questions, we encourage you to message us on social media, and we'll be happy to help you out anytime.

By taking this chance, we wish to remind you that regularly our Financial Department ensures to complete most payments within a few hours. However, we ask our customers to allow us up to three business days for payment processing and encourage them don't cancel their ongoing requests as it won't help accelerate the process. We understand that waiting could be highly frustrating, and if your payment is delayed and you don't receive sufficient information via email, you can always turn your attention to our social media.

Please write to us there whenever you may need it as our team is always glad to assist you and have a chat.

Kind regards,
OctaFX Rep.

4 Jun 2022Atiq ur Rehman
It was working great with very timely withdrawals. Gave them 5 stars for this. But i placed a withdrawal on 2nd june and it has still not been credited in my account. All these reviews of withdrawal issues are a serious concern. Hope they rectify or we should move to a better broker. W6697794

8 Jun 2022Official reply
Dear Atiq your Rehman,

We're very sorry to read you had trouble withdrawing your funds.

After checking your case with our team, we've found that when you placed your payment request, we were facing ongoing technical issues with the payment provider, which affected the processing time. We can also see that you cancelled the request you're referring to in your review and placed a few more which were completed shortly after. We genuinely hope that your funds have reached your end and the issue is resolved. If not, or you have further questions, please let us know at support@octafx.com, and we'd be happy to help.

Once again, we wish to say sorry and regret the inconvenience, along with the fact that it impacted our credibility. Our Financial Department ensures that usually payments take only a few hours and delays are rare. Unfortunately, if your payment takes longer, our team needs extra time for investigation and problem solving, and we ask our customers to bear with us. However, you can rest assured that our team is always on the case in such instances, and they will be happy to assist you whenever you need it.

By taking advantage of this, we were hoping you would not cancel your pending payment requests as it won't help to expedite the process. And should you have any questions, please get in touch with us directly as we're always here for you.

Kind regards,
OctaFX Rep.

3 Jun 2022Syed Awais Shah
Most of the time. Financial service not support. N they always says that,we working on it. From 31 may 2022 to till now 3 june 2022. I didn't receive my 60$ withdraw. Account is 40404160. They said that ur bank not replying. But I asked from my bank. They said that we didn't receive any request. I think octafx is now playing with people. At first make the trust level n then play. That's not fair.

7 Jun 2022Official reply
Dear Syed Awais Shah,

We regret to read about your discontent with our services and your payment being processed longer.

Upon reviewing your case with our team, we've found that a technical issue occurred during processing, and your payment was delayed on the payment processor end. Our team is currently investigating it and putting in hard work to process it as soon as possible. You can rest assured that once the issue is resolved, you will be notified right away, and you can also reach out to our team directly at support@octafx.com if you have further questions. They're always here to help.

Following this, we wish to remind you that our Financial Department ensures that payments don't take long and delays are rare. However, on such occasions, we may ask our traders to allow us extra time to understand what could go wrong as there are various factors why a hold-up may occur. We know that it could cause a great deal of inconvenience, and we encourage you to get in touch with us immediately in such instances.

Our team is always here to help, and they will be happy to assist whenever you need it.

Kind regards,
OctaFX Rep.

3 Jun 2022Vivek Nage
I have made withdrawal on 31st May and today they send me my fund. Thank you octafx.

8 Jun 2022Official reply
Dear Vivek Nage,

Thank you for taking the time to share your positive experience with our community and us.

We're glad that our team was able to complete your payment promptly, and we appreciate you letting us know about that. Our Financial Department is very diligent about payment processing, and they do everything it takes to ensure fast and smooth payment delivery. It could take longer in rare cases, but you can rest assured that our team is always here for you, and whenever you need our assistance, they will be happy to provide you with the latest and guide you further.

You can also message us via social media and share what's on your mind whenever you feel like it. And it's a great way to keep up with our news and promotions, so please be sure to visit us there anytime.

Kind regards,
OctaFX Rep.

2 Jun 2022Vishmay Vaidya
I had made two withdrawal of 173$ on 29th may and 247$ on 31st of may. They refunded amount of 173$ in two seperate transaction. For remaining amount they just use to say there is some technical issue. I am contacting them every day. I get same reply wait for 7 days.

8 Jun 2022Official reply
Dear Vishmay Vaidya,

Thank you for taking the time to bring this to our attention.

Firstly, please let us offer you our sincere apology for the inconvenience with the payment delay. Following on your review, we've found that our team indeed made a refund of your initial deposit in a few parts, and one of them is, unfortunately, encountered an ongoing technical issue with the payment provider. Please rest assured that it's being closely investigated, and we hope will be fixed soon. With that in mind, we ask you to allow us extra time, and for any questions, get in touch with us directly at support@octafx.com. Our team would love to help.

Needless to say, regularly our Financial Department ensures to complete most payments within just a few hours. However, certain delays are possible in extraordinary cases, and on such occasions, we may require more time to look into what could go wrong and fix the issue. We perfectly understand that waiting could be highly frustrating, and you're more than welcome to contact us anytime if you need assistance or information.

We genuinely hope that your funds will reach your end soon and that the issue won't affect your enjoyment of our services. We want to remind you that you're an essential part of our community, and we appreciate having you with us.

Kind regards,
OctaFX Rep.

1 Jun 2022Rahul
I requested $87 withdrawal on 30th May 2022 and still pending my request (request id W6670874). Tell me when do you resolve your technical issue. I contacted customer care but they always say this is due to technical issue from our finance department. Also my friend request withdrawal on 23 May 2022 with request id W6562145, he received his money within 2 hours. Is it really technical issue, or something else. can you clarify on this?

8 Jun 2022Official reply
Dear Rahul,

We're sorry your withdrawal request took longer than you expected.

After looking into your review with our team, we've found that your payment was processed on June 2. That said, we hope your funds have arrived, and the issue is resolved. If not, or you have other questions, please get in touch with our team at support@octafx.com, and they would be happy to help.

Please note that normally our Financial Department processes most payments within a few hours. However, in rare cases, certain hold-ups are possible, and on such occasions, we may ask our customers to allow us up to three business days for payment processing. You can rest assured, though, that our team is always here to help, and whenever you have any questions, they will be more than happy to answer them.

Kind regards,
OctaFX Rep.

31 May 2022Badrul haque
I have been trying to withdraw some amount from last 5 days. But every time customer support is telling same thing that it will take more time. I am stuck in an emergency situation and needed the money. When Tthey accept money instantly then why don�t they return my money back quickly. I have also sent so many mails to you guys but still no response.

9 Jun 2022Official reply
Dear Badrul haque,

We're sorry you had trouble withdrawing your funds.

Following your case, we've found that all your payment requests placed before June are completed. That being said, we genuinely hope that your funds have reached you by now, but if not, or you have other questions, please get in touch with our team at support@octafx.com. They're always here to help.

Please note that our Financial Department ensures that most payments take only a few hours and delays are rare. However, if a transaction is taking longer than expected, we encourage our customers to reach out to us directly as it's crucial to investigate what could go wrong. You can rest assured that they will be happy to help you whenever you may need it.

We hope this incident won't discourage you from trading with OctaFX, and you'll remand a part of our community.

Kind regards,
OctaFX Rep.

31 May 2022Karthik
I requested 300usd withdrawal on 30th May 2022 and still waiting for the request to complete and receive money to my account. I have been waiting since last week and two of my requests got denied and I created new one. It says usually 1 to 3 hours but it's been more than a day. I'm not sure when I will get my money also since live chat said there is a technical issue and not sure when it will be rectified. So am just a sitting duck for the entire time hoping to get my withdrawal request completed. My request number W6643358. Please help me, I am in the desperate need for money.

10 Jun 2022Official reply
Dear Karthik,

We're very sorry you encountered difficulties withdrawing your funds.

After reviewing your case with our team, we've found that the payment request you're referring to was rejected due to insufficient funds. We can also see that your previous deposits were refunded on June 1, and we hope your funds have arrived by now. If not, or you have further questions, please get in touch with our team at support@octafx.com, and they will be happy to help you.

Please note that our Financial Department ensures to process most transactions within a few hours. However, in case of technical issues or delays, we may ask our customers to allow us extra time for investigation. Meanwhile, you can always reach out to our team directly, and they will be happy to provide you with the latest.

Our team is always here for you, so please feel free to message them anytime.

Kind regards,
OctaFX Rep.

30 May 2022Tara
All the money has disappeared from my account .They told I will get a refund but till now no refund has been received.

9 Jun 2022Official reply
Dear Tara,

Thank you for taking the time to bring this issue to our attention.

We're very sorry that you underwent payment difficulties trading at OctaFX. After reviewing your case, we've found that our team had to process you a refund due to ongoing technical maintenance on the payment provider's end, and the funds should have arrived in your account no later than June 7. As you haven't contacted us since then, we assume the issue is resolved. Although if you have further questions, please reach out to us at support@octafx.com, and we'll be happy to help.

By taking this chance, we wish to remind you that refund transactions take slightly longer than other payment requests. The complexity of the process is somewhat higher, and we ask our customers to keep in mind the approximate timeline that our team suggest to them directly.

Should you have further questions, please get in touch with us anytime.

Kind regards,
OctaFX Rep.

28 May 2022Govind
I have withdrawal of $145 on 18th May 2022, but it's till in pending status. I have sent mail more than 15 times and asked on live chat more than 20 times but every one saying we will notify we on mail. But till my transaction is in pending.

6 Jun 2022Official reply
Dear Govind,

We're sorry your payment is taking longer than you expected.

Unfortunately, we didn't manage to identify you on our system and verify your complaint as you didn't provide your OctaFX account details. That said, we were hoping you could get in touch with our team at support@octafx.com and share this information. They will be happy to look into this for you.

Also, we wish to remind you that our Financial Department ensures that payments take only a few hours and hold-ups are rare. However, we ask our customers to allow us up to three business days for payment processing, and in case of delays, reach out to our team directly.

We're looking forward to hearing from you anytime soon.

Kind regards,
OctaFX Rep.

17 May 2022Manthan Ambalal Patel
I made a withdrawal request today but I have still not received funds in my bank account, the request got completed within one hour but I have not received them in my bank account. W6490091 is the reference number. I needed that money urgently. People say right, only deposit are instant, not withdrawals.

19 May 2022Official reply
Dear Manthan Ambalal Patel,

We're sorry that it took longer than you expected to process your payment.

After following up on your review, we've found that your withdrawal request was created and processed on the same day, May 17. We wish to remind you that it could also take up to 24 hours for a completed transaction to reach your bank account. As you haven't contacted us since then, we can assume that your funds have reached you and the issue is resolved. If not, or you have further questions, please reach out at support@octafx.com, and our team will be happy to look into this for you closely.

We want to underline that our Financial Department ensures that most payments, including deposits and withdrawals, take only a few hours. However, in rare cases, certain hold-ups are possible, and we ask our customers to allow us extra time for payment processing and get in touch directly on such occasions. Our team is always here to help, and they will be happy to assist you whenever you needed.

Kind regards,
OctaFX Rep.

13 May 2022Hurry
I have withdraw in my account at 12 May 2022. My request is W6435008 $1518.

13 May 2022Official reply
Dear Hurry,

Thank you for reaching out and letting us know about your payment request.

After reviewing your case, we've found that your withdrawal was processed during the first 24 hours. If you haven't received your funds yet, please don't forget that we ask to allow up to 24 hours for a completed payment to reach your account. You can also get in touch with our team at support@octafx.com after this time frame passes if your funds don't arrive, and our team will be more than happy to look into this for you.

By taking this chance, we wish to encourage you to reach out to us directly with regular inquiries. Our team is always here to help, and they will be able to update and help you much faster.

Kind regards,
OctaFX Rep.

10 May 2022M
Email is slow and support is not helping. Keep email them but no reply although timeframe is betqeen 1hr to 3hrs.

12 May 2022Official reply
Dear M,

We're sorry to read about your dissatisfaction with our Customer Support team.

After looking into your review, we've found that you sent a few letters to our team on May 10 about verification. Our Know Your Customer team looked into it and verified your account on the same day. We're sorry that you had to wait slightly longer than you expected for a reply. Please note that our team handles many requests, and sometimes, it may take a while to get back to everyone in cases of heavy workload.

We genuinely hope that the issue is resolved, and now you enjoy trading at OctaFX to the fullest. You can also rest assured that we'll do our best to look into your feedback closely and try to reduce the time during which our customers expect to hear back from us.

Should you have further questions, please message us via social media channels. We'll reply to you shortly.

Kind regards,
OctaFX Rep.

Show more

27 Apr 2022Oct Coleman73
I deposited $1000 worth of bitcoins with Octafx pro, and was told that I cold withdrawal a sum of $10,000 after 7 days. I tried to withdraw only $2000 and was sent an email stating I need to deposit $3000 in order to enable a withdrawal. I replied back to that email asking for my refund. I sent messages to the support team through the website about giving my a refund. No one is responding. Simply give me back the money I put in, that�s all I�m asking.

28 Apr 2022Official reply
Dear Oct Coleman73,

We're very sorry to read about your experience.

Unfortunately, we couldn't identify you on our system and verify your complaint as you didn't provide your account information. Additionally, it appears that you dealt with a third-party website that illegally uses our brand name, as the name you mentioned is not associated with the official OctaFX.

Please note that at OctaFX, we don't guarantee any profit from your investments since Forex trading involves risks, and losses are possible for everyone. In the same way, we don't have a paid withdrawal procedure or any payment fees. You need to confirm your identity by submitting one of your identity documents and wait until our Know Your Customer team verifies your account to be able to withdraw your funds.

Once again, we regret what happened and encourage you to get in touch with our team at support@octafx.com or via our social media channels and share more information about the people you engaged with. We're always here to help and will be happy to look into the matter closely and take action.

Also, please read our guide on how you can recognise fraud online: https://www.octafx.com/company/news/fraud-notice-july-2021/ and stay safe.

We're looking forward to hearing from you anytime soon.

Kind regards,
OctaFX Rep.

26 Apr 2022Ryan Chai
I recently deposited RM250 in octafx, request number 8406120 and I have requested a refund and it was being processed from 18 april till now and I haven't received my money. When am I gonna get my money back?

29 Apr 2022Official reply
Dear Ryan Chai,

We're sorry your refund took longer than you expected.

After reviewing your case with our team, we've found that your deposit request was refunded on April 18 because of the violation of our age requirements. Please remember that we don't allow underage traders at OctaFX, and you have to be at least 18 years old to be eligible to trade with us. Our Customer Agreement underlines it, and you're welcome to check it in full here: https://www.octafx.com/company/customer-agreement/.

We wish to ask you to allow for your refund for up to 5 business days. If you haven't received your funds by now or have questions, you can email our team at support@octafx.com with your recent bank statement, and they will be happy to look into this for you. However, we genuinely hope that your funds have already arrived.

Please don't hesitate to get in touch with our team whenever you may need it. They're always here to help.

Kind regards,
OctaFX Rep.

23 Apr 2022Thembeka
Octafx took my money from my visa account when I made my deposit, but on withdrawal they forced me to make use of tether even refused to use my Bitcoin. They are the biggest scam. Tether has no license to operate here in SA and my money is locked now with tether. I regret the day I opened octafx account.

4 May 2022Official reply
Dear Thembeka,

We're very sorry to read about your dissatisfaction with our services.

Upon following your case with our team, we've found that you deposited into your OctaFX account via Mastercard and withdrew your funds via Tether on April 26. Regrettably, some payment methods, such as bank transactions, are not supported for withdrawals in South Africa due to technical limitations. That's why we ask our customers from the region to use other payment options like Bitcoin, Dogecoin, Ethereum, Litecoin or Tether (ERC20 or TRC20) instead.

Please note that we regret the inconvenience and want to let you know that our team is actively working on other payment options. Also, in extraordinary cases, when none of the available methods is convenient for you, we encourage our customers to contact us and describe the situation. Our team is always here to help, and they will be happy to hear from you and look into the matter closely to work out a solution that suits you.

We genuinely hope that you managed to receive your funds via Tether and that the issue is resolved. If not, or you have other questions, please get in touch with us via social media channels, and we'll be more than happy to help you.

Kind regards,
OctaFX Rep.

21 Apr 2022Rahman
I requested for withdrawal on 20/4/2022. id W6146543 $537 but still not received, I am really worried about this. Please quickly give my $537 money.

28 Apr 2022Official reply
Dear Rahman,

We're sorry that your payment took longer than you expected.

After reviewing your case, we've found that you placed your withdrawal request on April 20 and our Financial Department processed it the next day. Please remember that we ask to allow up to 24 hours for a completed transaction to reach your bank account. As you haven't contacted us since then, we can assume that the issue is resolved and your funds have arrived. If not, or you have questions, please reach out at support@octafx.com, and our team will be happy to look into this for you.

By taking this chance, we wish to inform you that our team ensures that most payments take only a couple of hours and hold-ups are rare. However, in extraordinary cases, certain delays are possible, and we ask our customers to allow us up to three business days for payment processing. It's absolutely in line with our Customer Agreement, and if your payment is taking longer, we highly encourage you to get in touch with us directly.

Our team is always here to help, and they will be happy to come to the rescue whenever you need it.

Kind regards,
OctaFX Rep.

5 Apr 2022Muhammad Zahid
I have rquested for withdrawal 2800$. Date 17-03-2022. W569763 a/c 02380095002203016. But still not received yet. I am so worry about this plz help me. Even support team did not respond well what i do?.

7 Apr 2022Official reply
Dear Muhammad Zahid,

We're very sorry to read that your payment took longer than expected and our team didn't provide sufficient assistance.

Unfortunately, we couldn't identify you on our system and verify your complaint. We'd appreciate it if you could get in touch with us at support@octafx.com and share your trading account number and other relevant information to help us understand what could go wrong. Our team is always here to help, and they will be happy to look into the matter and investigate it promptly.

Meanwhile, we wish to note that our Financial Department ensures that most payments take only a couple of hours and hold-ups are rare. However, when specific difficulties take place, we ask our customers to reach out to us directly for further investigation and allow extra time on such occasions. You can rest assured that our team will be happy to assist you whenever you need it and help as much as possible.

You may also write to us on social media and provide more feedback about your communication with our team. We'll be happy to look into it and make possible changes based on your suggestions to improve your experience.

We're looking forward to hearing from you anytime soon, so please don't hesitate to message us.

Kind regards,
OctaFX Rep.

4 Apr 2022Oluwatosin Adefela
Waking up to a trade I didn't place on Friday and my account is swiped off with me not placing a trade, how octafx? Is that how octafx now do, place a trade automatically and swipe off equity, this is bad.

7 Apr 2022Official reply
Dear Oluwatosin Adefela,

Thank you for taking the time to share your concerns with us. We're very sorry to read about your experience at OctaFX.

Upon following your complaint, we've found that your recent orders were closed by stop out. Right after, you got in touch with our Customer Support team and reported that your account data was breached and you did not place these trades. Our Know Your Customer team initiated an investigation and sent you the guidelines via email, but you didn't get back to them. That being said, we'd appreciate it if you could look into this email and share the required information with our team.

By taking this chance, we wish to inform you that OctaFX is a reliable international Forex broker with over ten years of experience. We always ensure our customers' funds' safety, comply with our obligations and never engage in malpractices or interfere with our traders' accounts. We want to help you and encourage you to message us whenever possible.

We're looking forward to hearing from you anytime soon.

Kind regards,
OctaFX Rep.

25 Mar 2022Nazia Mahomed
I have been scammed with lost of money with this trade. I want to know how to get my refund. I have taken up lost of accounts here in South Africa. I want answers.

31 Mar 2022Official reply
Dear Nazia Mahomed,

We're very sorry to read about your experience with our brokerage.

Regrettably, we didn't manage to identify you on our system and verify your review with our team. We hoped you could write to us at support@octafx.com about what happened and share your OctaFX account number. Our team is always here to help, and they will be happy to look into what could go wrong in your case and assist you as much as possible.

In the meantime, we wish to note that OctaFX is a reliable international Forex broker with over ten years of experience. We provide one of the most competitive trading services in the industry and never engage in any malpractices nor interfere with our customers' accounts. We believe that your review requires a meticulous investigation as what you described doesn't sound like the services we aim to deliver.

We're looking forward to hearing from you anytime soon, so please don't hesitate to get in touch anytime.

Kind regards,
OctaFX Rep.

24 Mar 2022Zahid
I have rquested for withdrawal $2762. Date 17/3/2022. But its not credit on my account, why?

31 Mar 2022Official reply
Dear Zahid,

We regret to read that your payment took longer than you expected.

Unfortunately, we couldn't identify you on our system and verify your complaint. With that being said, we'd appreciate it if you could reach out to us at support@octafx.com and share your OctaFX trading account number. Our team will be happy to look into this for you.

Meanwhile, we wish to note that our Financial Department ensures that most payments take only a few hours. However, specific hold-ups are possible in rare cases, and on such occasions, we may ask you to allow us up to three business days for payment processing. That is absolutely in line with our Customer Agreement, and we encourage you to get in touch with our team directly whenever you have any questions. They're always here to help and will be happy to guide you further.

We're looking forward to hearing from you anytime soon.

Kind regards,
OctaFX Rep.

22 Mar 2022Amrish dwivedi
I have requested for withdrawal $322. Date 16/3/2022 w5753816 a/c26337101 but it's not credited in my account, why?

31 Mar 2022Official reply
Dear Amrish Dwivedi,

We are very sorry that you had trouble withdrawing your funds and it took longer than you expected to receive them.

After reviewing your case, we have found that our team completed your withdrawal request W5753817 on March 23rd. As for the W5753816, kindly note that it was rejected due to the invalid payment information indicated, and that is why we could not process your payment.

In addition, we wish to note that our Financial Department ensures that payments take only a few hours. However, in extraordinary cases, specific delays are possible, and we ask our customers to allow us up to 3 business days for payment processing.

We genuinely hope that your funds have reached you by now, but if not, or you have questions, please reach out at support@octafx.com, and our team will be happy to help.

Kind regards,
OctaFX Rep.

17 Mar 2022Muhammad Shahzad
I have made a deposit. Now it is third day, yet i have not received credit. I talked to lot of customer support agent, but no use of talking to any support agent. I have pathethic experience on this platform. Now they say, they have payment gateway problem. I have asked them, had they informed their customer not to deposit, due to the fault. They do not have any reply.

25 Mar 2022Official reply
Dear Muhammad Shahzad,

Thank you for bringing this issue to our attention. Our team is very sorry to hear that your deposit took longer than usual and our Customer Support team couldn't assist you immediately.

After reviewing your case, it turned out that we'd faced an issue with the payment gateway and, hence, couldn't locate your deposit. Fortunately, our team resolved this issue and successfully completed your deposit on 17 March.

Please accept our sincerest apologies for any inconvenience caused. We completely understand that waiting for your deposit to arrive might be frustrating. As a rule, we process all deposit requests within just a couple of hours, and what happened is not how our payment system works.

We will do our best to improve our payment processing flow in the future and make sure we deliver the best trading experience to our customers.

You can get in touch with us at support@octafx.com whenever you have questions. Our team will assist you gladly.

Kind regards,
OctaFX Rep.

13 Mar 2022Atisang
My Acc ID is 37585089, also experienced the same shady behaviour from them. I deposited funds using my business account and to my surprise, my trading account was disabled. Upon my enquiry on this, I was requested to send the supporting documents to get it enabled again - I swiftly sent everything given that they still left all my trades running even though I could not access the account (take note that when the disable your account they leave the trades running which doesn't make any sense, but I sent everything so that I can get or even protect my profits before the market turns). I spoke to over 15 agents on their live chat who all told me that my request is being processed by their finance team without giving me the expected turn around time but only a false hope that I would get my deposit back because I was getting worried. I kept speaking to more agents daily over the course of 2 weeks without any change nor update as promised. It's been over 3 weeks with no action nor solid update from them. It's gotten to a point where the market turned against my positions and I still have no access to even close the trades. My experience with this broker has been the worst - haven't even gotten that promised email from the finance team which I doubt even exists.

25 Mar 2022Official reply
Dear Atisang,

Thank you for bringing this to our attention. We are saddened to hear about your dissatisfaction with our services. Fortunately, our team has successfully resolved your issue and compensated for the funds you have lost while the account was disabled.

We had to disable your account as a security precaution. After a thorough check, we have verified your credit card and enabled the account, so you are welcome to resume trading.

Our team sincerely hopes that this issue will not jeopardise your further experience with OctaFX. Whenever you need our assistance, please feel free to write to us at support@octafx.com. We are always happy to support our clients.

Kind regards,
OctaFX Rep.

10 Mar 2022Maryke
I started trading with OctaFx for the first time in Feb. I did quite well and decided to withdraw my profits and keep my original investment. I withdrew 5 March and today is the 10th. All customer support keeps saying is I have to wait for an email from finance. No reference number. No turnaround time. I didn�t work via a broker and traded individually and OctaFX basically scammed me out of my money. Everyday is the same story. ID: 60000936

17 Mar 2022Official reply
Dear Maryke,

Thank you for taking the time to share your experience with us. We deeply regret that you had trouble withdrawing your funds.

After verifying your complaint with our team, we've found that you, unfortunately, used the wrong network along with cryptocurrency type and placed your withdrawal request via BTC address instead of LTC. Our Financial Department processed this payment on March 5, and the transaction was confirmed. You can get in touch with our team at support@octafx.com for a confirmation link or if you have any other questions.

In light of what happened, we wish to underline the importance of double-checking your payment details before requesting a withdrawal. Please keep in mind that transactions via cryptocurrencies cannot be undone due to the nature of digital currency protocols. We're very sorry that your funds haven't reached you, and we encourage you to contact your e-wallet provider and ask them if they're able to send your funds back.

Should you have further questions, please message us anytime.

Kind regards,
OctaFX Rep.

9 Mar 2022Ernest
It takes only about 10 minutes to deposit yet when you try to withdraw they'll say it has been credited and the banks were just waiting to process it. Fucking hell it's been a month. Tried to withdraw last February 11. No balance left on my account and it's March 9 already. I'll spread the news that I definitely don't recommend Octafx.

17 Mar 2022Official reply
Dear Ernest,

Thank you for reaching out and sharing your experience with OctaFX. We're sorry that you had trouble withdrawing your funds.

After reviewing your case with our team, we've found that you deposited via a third-party Mastercard. Please note that in compliance with our AML policies and Customer Agreement, we do not allow any third-party payments at OctaFX. That being said, our Financial Department refunded your payment on February 11. We wish to remind you that such refunds may take up to 30 business days. If the funds don't arrive after this timeframe, please get in touch with our team at support@octafx.com and provide a recent bank statement for the card you used to deposit. Our team will be happy to look into this for you.

Please don't hesitate to reach out anytime if you have further questions.

Kind regards,
OctaFX Rep.

7 Mar 2022Krishnendu Dutta
I have requested for withdrawal for 400$. Requested Id W5568044 . It shows completed but it's not credited in my account. Why sir? Already 7 days running. Withdrawal Date is 1st March. and today is 7th of march.

17 Mar 2022Official reply
Dear Krishnendu Dutta,

Thank you for taking the time to let us know about the matter. We regret that your payment was delayed and your experience didn't meet your expectations.

Upon following your review, we've found that, unfortunately, a technical issue occurred at the time of processing, and your payment bounced back. Our Financial Department initiated another transaction on March 8, and we genuinely hope that your funds have reached you by now. If they haven't or you have questions, please get in touch with our team at support@octafx.com, and they will be happy to look into this for you.

Once again, we regret the inconvenience and apologize that you had to wait longer. Please note that normally our team is known for their fast processing time, which ensures that payments take only a few hours and hold-ups are rare. We care deeply for our customers and will look into your feedback closer with our team to improve our payment processing workflow in the future.

Meanwhile, we sincerely hope that what happened won't overshadow your experience with OctaFX, and you'll continue to enjoy our services.

If you have any questions, please get in touch with us anytime. We're always here to help.

Kind regards,
OctaFX Rep.

4 Mar 2022pankaj porwal
W5567766 withdrawal of $640 still pending. account no 46099401 three days completed, but funds are not credited to my account.

17 Mar 2022Official reply
Dear pankaj porwal,

Thank you for bringing this issue to our attention. We're very sorry that your payment took longer than you expected.

After looking into your case with our team, we've found that our Financial Department completed your withdrawal request on the same day you placed it. Unfortunately, a technical issue occurred on the payment provider's end, and the payment was bounced back. Following the case, we can see that after you reported the matter to our team, they resent the payment on March 7. As you haven't contacted us since then, it appears that your funds have arrived, and the issue is resolved. Should you have further questions, please get in touch with us at support@octafx.com. We'll be more than happy to help.

Taking the opportunity, we wish to state our regret for this hold-up. We understand that waiting could be highly frustrating, and we apologize that you had to wait longer. You can rest assured that we will use your feedback to improve our services and ensure that this will never happen again.

Please don't hesitate to reach out to us if you have any questions.

Kind regards,
OctaFX Rep.

3 Mar 2022King Nathan
Goodday. I made a deposit of $30 but i'm yet to get my bonus. How do I get my bonus because it's not in my available bonuses.

17 Mar 2022Official reply
Dear King Nathan,

Thank you for reaching out and sharing your question with us. We're sorry that you couldn't activate your deposit bonus. Please, let us explain to you how you can do it.

At OctaFX, traders can claim a deposit bonus with every deposit and activate it manually in their Personal Area here: https://my.octafx.com/bonuses/view-deposit-bonuses/ Also, you can adjust your settings and set up your bonus to be claimed automatically. This could be done from your Personal Area as well. Please follow this link to learn more: https://my.octafx.com/settings/bonus.

If you have further questions or need in-depth guidance, please get in touch with our team at support@octafx.com. They're always here to help and will be happy to hear from you anytime.

Kind regards,
OctaFX Rep.

28 Feb 2022shafeeq
Why does my deposit transaction keep on failing. Only after 20 times it will be successful. Then again unable to deposit. Transaction keep failing many times until its okay. Please fix this please. It's super annoying.

3 Mar 2022Official reply
Dear shafeeq,

We're very sorry you're having trouble depositing your funds.

Unfortunately, we couldn't identify you on our system and understand what payment method you're using. That said, we'd appreciate it if you could get in touch with us directly at support@octafx.com and share this information. Our Customer Support team is always here to help, and they will be happy to look into this for you.

We're looking forward to hearing from you anytime soon.

Kind regards,
OctaFX Rep.

27 Feb 2022Vinoth Babu
During Withdrawal, It shows completed. Amount deducted from my wallet. But not credited to my bank account. Why so much delay? W5544564 $2000, W5544491 $1000, W5543497 $2000

3 Mar 2022Official reply
Dear Vinoth Babu,

We're very sorry that you had trouble withdrawing your funds and it took longer than you expected to receive them.

After reviewing your case, we've found that our team processed these withdrawal requests on March 2. Please allow up to 24 hours for your funds to reach your account. Also, we wish to note that our Financial Department ensures that payments take only a few hours. However, in extraordinary cases, specific delays are possible, and we ask our customers to allow us up to 3 business days for payment processing.

We genuinely hope that your funds have reached you by now, but if not, or you have questions, please reach out at support@octafx.com, and our team will be happy to help.

Kind regards,
OctaFX Rep.

25 Feb 2022Ronak Patel
Not received still.

3 Mar 2022Official reply
Dear Ronak Patel,

We're sorry that your funds haven't arrived yet. Please note that our Financial Department has sent them once more and we hope they will appear in your account in the next 24 hours.

Once again, we regret the inconvenience and apologise for the delay. What happened doesn't reflect the services we aim to deliver, and we'll make sure to look into it with our team closely and improve our payment processing workflow in the future.

Should you have further assistance, please email us at support@octafx.com We're always here to help.

Kind regards,
OctaFX Rep.

18 Feb 2022Ronak Patel
Hi, I have requested for withdrawal for $253. Requested Id W5438268. It shows completed but it's not credited in my account. Why?

24 Feb 2022Official reply
Dear Ronak Patel,

We're very sorry that your withdrawal took longer than you expected.

After reviewing your case with our team, we've found that our team completed your withdrawal on February 18, the same day you requested it. Unfortunately, the payment couldn't go through and was bounced back due to a technical issue. Our team attempted to process it again on February 23, and we genuinely hope that your funds have reached your account by now. If not, or you have questions, please get in touch with our team at support@octafx.com, and they will be more than happy to help you.

Once again, we regret the inconvenience and apologise for the hold-up. What happened doesn't correspond with the services and aim to deliver, and we'll make sure to look into it closely with our team and improve the existing workflow. Meanwhile, we wish to note that usually, our Financial Department ensures that payments take only a few hours. Still, regrettably, certain hold-ups are possible in rare cases for all types of financial transactions. However, on such occasions, you can rest assured that our team is always here to help whenever you have any questions.

Should you need further assistance, please don't hesitate to reach out to us anytime.

Kind regards,
OctaFX Rep.

Show more

15 Feb 2022Mallesh
I requested my withdrawal W5289891 on Feb 8th, which has not yet been completed so far. I contacted Support on the reason for delay. They keep on saying that some maintenance issue at payment provider end. I don't understand why maintenance issue has been going on for such a long time, and they didn't complete my payment. They are not giving any clear time frame for the issue to get resolved. I got frustrated with all such replies from them. I am not sure whether I would get my payment or not.

21 Feb 2022Official reply
Dear Mallesh,

Thank you for bringing this issue to our attention.

Upon following your review, we've found that at the time of processing your withdrawal, unfortunately, technical maintenance was in place on the payment provider end, and it took longer to process your withdrawal. However, we can see that it's been completed on February 17, and you have already confirmed receiving funds with our Customer Support team.

We wish to express our regret and apologise for the delay. It doesn't sound like the services we aim to provide at OctaFX, and we will make sure to improve our payment workflow. Usually, our Financial Department ensures that payments take only a few hours and such cases are rare.

We genuinely hope that this incident won't overweight your overall experience with OctaFX, and you'll continue enjoying our trading services years ahead.

Should you have further questions, please get in touch with our Customer Support team at support@octafx.com.

Kind regards,
OctaFX Rep.

15 Feb 2022YH
Octafx said they send the fund twice to my account by mistake two months ago and when I made another withdrawal today, they declined my withdrawal but deduct my fund from my account to correct their "so-called" mistake. be careful trading with this broker!

24 Feb 2022Official reply
Dear YH,

Thank you for reaching out and bringing this issue to our attention. We're very sorry you had trouble withdrawing your funds.

After looking into your review, we've found that a technical issue occurred at the time of processing your payment, and it was sent to your account twice. In order to correct your balance, our Financial Department has deducted the doubled part of your funds. We can also see that our team has requested a bank statement from you upon your report of not receiving the doubled payment, but you haven't reached out to us yet.

By taking this opportunity, we were hoping you could email our team at support@octafx.com with your recent bank statement, and they will be happy to look into the matter for you.

That said, we're looking forward to hearing from you anytime soon, so please get in touch whenever possible.

Kind regards,
OctaFX Rep.

9 Feb 2022Shalini chauhan
My account ID is 26077483, I've been following up for my withdrawal from last 1 st February, being banker in same bank where my amount was to credit, I did not find any Inward Remittance hitted or rejected, but many times they gave me reason, which is not possible, I've sent my statements several times, mailed your customer care - no resolution at all, then I've asked if they are facing problem in this account, I can provide you another account, again no response, such pathetic, if I have to follow up this much for my own funds, how can I continue my trading with same, how can I trust even.

9 Feb 2022Official reply
Dear Shalini chauhan,

We're very sorry that your payment request took longer than expected.

After reviewing your complaint with our team, we've found that a technical issue occurred on the payment provider end at the time of processing and caused the hold-up. Our Financial Department closely investigated it, and we can see that your payment was completed on February 8. We sincerely hope that your funds have reached your account, but if not, or you have questions, please email our team at support@octafx.com, and they will be happy to help you out.

Once again, we wish to express our regret and apologise for the delay. What happened doesn't sound like the services we strive to provide, and we'll make sure to improve our payment processing workflow in the future. Meanwhile, we wish to note that our team usually completes payments within a few hours. Unfortunately, in rare cases, certain hold-ups are possible due to circumstances beyond our control, and we ask our customers to allow us extra time for investigation. However, you can rest assured that our team is always here for you and will be happy to address your questions anytime.

We genuinely hope that this incident won't overshadow your experience at OctaFX and you'll continue to enjoy our services.

Should you have any questions, please get in touch with us anytime.

Kind regards,
OctaFX Rep.

6 Feb 2022Julianah
Does Octafx pays if you deposit USD1000 and would like to withdraw USD 15000? Why withdrawal is always decline and octafx finace mention card have reach limit. Does octafx think people are so stupid? There will be no limit for incoming fund through VISA but yes there is limit for outgoing funds. Even customer service not able to explain what is card have reach limit.

9 Feb 2022Official reply
Dear Julianah,

Thank you for reaching out and bringing this issue to our attention. We're very sorry that you had trouble withdrawing your funds.

Upon looking into your complaint, we've found that the system declined your payment via Visa card due to exceeding the card limit. Our team informed you and suggested an alternative payment method. We can see that you chose your local bank, and the following withdrawal was completed on February 2. You also placed a few more requests after that, and our team processed all of them. If your funds haven't arrived or you have questions, please reach out at support@octafx.com, and we will be happy to look into this for you.

Please note that our Financial Department ensures that most payments take only a few hours to complete. Regrettably, in rare cases, specific problems are possible for all financial transactions. On such occasions, our team may ask you to allow us extra time for investigation or use another payment method. You can rest assured that they're always here to help and will be happy to help and guide you whenever you need it.

We genuinely hope that the issue is resolved and this incident won't surpass your overall experience with OctaFX. You're an essential part of our traders' community, and we want to continue providing our services to you.

Should you have any questions, please get in touch with us anytime.

Kind regards,
OctaFX Rep.

20 Jan 2022Erwin Ronald Martin
I had an issue with withdrawal from OctaFx last Jan 6th, I thought it is because of DragonPay. Today I have requested for another withdrawal using VISA, They used to process VISA withdrawal within 1 to 3 hours. It's been more than 3hours now. I do not trust OCTAFX anymore. Find a different broker. Do not use OCTA. You will have problems I am telling you. Last time it took 5days. Now i am expecting huge delay for sure. I regret using this broker. Time to find a different broker. Review are correct. Octafx is getting worst now. Warning to do use this broker. Thank me later.

26 Jan 2022Official reply
Dear Erwin Ronald Martin,

We're very sorry to read about your dissatisfaction with our services.

Upon following your review with our team, we've found that the bank declined your Visa payment and our Financial Department suggested you use another card. As for the withdrawal via DragonPay, it was processed on January 10. We hope your funds have reached your account and the issue is resolved, but if you have further questions, please contact us at support@octafx.com. We'll be happy to look into this for you.

Once again, we wish to express our regret and apologize for the wait. Please note that our team ensures that most payments take only a couple of hours. Unfortunately, certain complications are possible for all financial transactions, and on such occasions, we ask our customers to allow us extra time for payment processing. Also, please don't forget that we request three business days for payments as per our Customer Agreement. You can read it in full here: https://www.octafx.com/company/customer-agreement/.

That said, we sincerely hope that this incident won't overshadow your overall experience at OctaFX and you'll continue to enjoy our services to the fullest.

Should you have any questions, please get in touch with us anytime. We're always here to help.

Kind regards,
OctaFX Rep.

19 Jan 2022Firdaus
I had made payment on 11th Jan and amount got deducted from my bank but till now amount is not credited to my trading account or bank account, the status said it is completed on 13 Jan but still havent received the money. when I reach out to customer care they keep on saying that they have not got update from Finance team as they are still under investigation and they are not giving tentative date so by that time they will get back, I think if there investigation takes 2 years or more then we need to wait until for there reply to know the status of my payment, very bad experience.

24 Jan 2022Official reply
Dear Firdaus,

Thank you for reaching out and bringing this issue to our attention. We're sorry that your deposit request arrived later than expected.

After reviewing your complaint with our team, we've found that a technical problem occurred on the payment processor end, and your payment got delayed. Our Financial Department carefully investigated the matter, and we can see that they managed to complete it manually on January 21. We hope that the issue is resolved, but if you have any questions, please reach out at support@octafx.com. Our team will be more than happy to help you.

Once again, we regret the matter and apologise for the inconvenience. We perfectly understand that the waiting could be extraordinarily frustrating, and what happened doesn't reflect the services we want to provide. Please note that our Financial Department usually ensures that payments only take a couple of hours, and hold-ups are rare. However, in such instances, we ask our traders to allow us extra time for investigation and encourage them to contact us directly with further questions.

We genuinely hope that this incident won't outweigh your experience at OctaFX, and you'll continue to enjoy our services.

Should you have any questions, please get in touch with us anytime.

Kind regards,
OctaFX Rep.

19 Jan 2022Aquib javed
I have deposited for the first time and the payment was successful from my side. The amount didn't reflect in my account I contacted the help and they said your payment failed you may get your payment back in 48h then they will help me. This is extremely unprofessional. They don't even try to help you.

24 Jan 2022Official reply
Dear Aquib javed,

We sincerely regret your payment request took longer than expected.

After following your case, we've found that a technical issue occurred at the time of processing, and your deposit got delayed. However, we can see that it was completed the following day. With that being said, we hope that your funds have arrived and the issue is resolved.

Please note that our Financial Department ensures to process most of the payments within a few hours. Unfortunately, certain hold-ups are possible in rare cases, and we ask for extra time for investigation in such instances. You can rest assured, though, that our team is always here to help whenever you have any questions.

Once again, we regret your first expereince at OctaFX was somewhat overshadowed, but we hope you can give us a second chance. Please get in touch with us at support@octafx.com if you have any questions. We'd love to hear from you and help anytime.

Kind regards,
OctaFX Rep.

18 Jan 2022Ivica S.
Good thing that I came to this site, was trying to deposit through skrill, but link no longer works, it looks like they've been cut off by skrill. When talk to their departm., first they play damm, than you see they are lying. Now since I see reviews about pulling money out, more and more smells like end of them. I've never had issues with them till this day. Wish them luck, hopefully they'll come arround, but this seems to be serious issuess.

25 Jan 2022Official reply
Dear Ivica S.,

Thank you for letting us know that the issue is resolved. We're very sorry that you had trouble depositing via Skrill.

After reviewing your case with our team, we can see that our Financial Department is still investigating the problem with the payment provider and we expect a resolution soon. If you reencounter the same behaviour, we highly encourage you to contact our team at support@octafx.com and share more information. They will be happy to look into it for you and suggest alternative payment options.

Please note that our team usually processes most payments within a few hours. Unfortunately, specific complications are possible for all financial transactions, and on such occasions, we ask our traders to reach out immediately and allow us extra time for investigation. You can rest assured that our team is always here to help, and they will be happy to assist you with any questions.

We sincerely hope that this incident won't exceed your previous experience at OctaFX and you'll continue to enjoy trading with us.

Should you have any questions, please get in touch with our team anytime.

Kind regards,
OctaFX Rep.

17 Jan 2022Wendy Searle
Deposit still not reflecting, I paid it in on Friday 14 January. Mt4 37456559. I keep asking them and I'm told they busy with maintenance. I think it's highly unacceptable all the agents reply the same sorry be patient my first deposit was in immediately that's why I stuck with this broker now I'm struggling how is this even. I want my funds credited into my octafx account immediately.

24 Jan 2022Official reply
Dear Wendy Searle,

We're very sorry that it took slightly longer to process your payment.

Upon reviewing your case, we've found that the payment provider was undergoing technical problems at the time of processing, and the deposit got delayed. Regrettably, it took some time to fix them and complete your payment. We can see that it's done now and genuinely hope that the issue is resolved consequently.

Once again, we wish to express our regret and apologize for the wait. We understand that it's highly frustrating and doesn't sound like the services we aim to offer. We'll carefully look into what happened with our team and improve our payment processing workflow. In the meantime, you can reach out to us anytime at support@octafx.com with any questions, and we'll be more than happy to help!

Please don't forget that we're always here for you.

Kind regards,
OctaFX Rep.

14 Jan 2022Priscilla koay xiao yun
I have made 2 withdrawal request which is W4988276 and W4992849 and octafx have no response with it keep saying financial department have review and now is up to our payment provider to send us the money! Octafx is getting worst and very slow withdrawal nowadays! Do not trade with octafx!

20 Jan 2022Official reply
Dear Priscilla koay xiao yun,

Thank you for sharing your concern. We are saddened to hear that you experienced a hold-up with your payment.

After reviewing the case, we've found that both withdrawals were completed on January 16. Regrettably, the payment provider was undergoing technical issues at the time of processing, and it took slightly longer than expected. We hope that you've received your funds by now, but if not, or you have questions, please email our team at support@octafx.com. They're always here to help.

Once again, we regret any inconvenience it might have brought. It's not how our services usually work, and we'll do our best to improve the payments workflow in the future and make sure that such issues never happen again. However, please don't forget that we ask our customers to allow us three business days for payment processing, and if your payment is taking longer, we encourage you to contact us directly.

We hope that this incident won't jeopardise your overall experience with OctaFX. Please feel free to reach out to us anytime whenever you need assistance. We are always happy to help our clients.

Kind regards,
OctaFX Rep.

12 Jan 2022Parameshwari Suresh
I joined Octafx after quit trading in other exchanges as one of my friends referred it. I am in GOLD status, but as mentioned in the features, I'm not getting withdrawals and is still pending. My account is 42424062 and the request ID is W4871723. Really don't know what is the issue. Neither reverted back to my trading account nor credited to my bank account. I placed the request on Jan 5, but still no clear status.

18 Jan 2022Official reply
Dear Parameshwari Suresh,

Thank you for bringing this issue to our attention. We're very sorry your withdrawal is taking longer than expected.

After reviewing your case, we've found that the payment provider was undergoing technical issues at the time of processing, and your payment got delayed. Following its recent updates, we've found that, unfortunately, the problems are still in place, and withdrawals will be processed next week. If your funds don't arrive by Friday, please reach out to us at support@octafx.com, and we'll be happy to look into it and help.

We wish to state our regret and apologise one more time. Please note that we perfectly understand that waiting could be highly frustrating, and what happened doesn't reflect the services we want to deliver. You can rest assured that we'll look into the issue closely with our team and do our best to improve our payment processing workflow moving ahead.

Hopefully, your funds will reach your account soon, and this incident won't overshadow your overall experience with OctaFX.

You can get in touch with us whenever you have questions, and we'll be happy to assist you.

Kind regards,
OctaFX Rep.

9 Jan 2022Jayavel
I had made payment on December 20th and amount got deducted from my bank but till now amount is not credited to my trading account or bank account, when I reach out to customer care they keep on saying that they have not got update from Finance team as they are still under investigation and they are not giving tentative date so by that time they will get back, I think if there investigation takes 2 years or more then we need to wait until for there reply to know the status of my payment, very bad experience.

13 Jan 2022Official reply
Dear Jayavel,

Thank you for reaching out to us and bringing this issue to our attention.

We're very sorry your deposit took longer than expected. After looking into your case, we've found that, unfortunately, a technical issue occurred on the payment provider end at the time of processing, and your payment didn't reach our account promptly. Our team carefully investigated the matter, and we can see that your deposit was processed on January 11. Our team has sent you a notification via email, and if you have any questions, please get back to them anytime. Our team is always here to help.

Once again, we wish to state our regret and apologise for the delay. We understand that such a long waiting could be highly frustrating, and it doesn't reflect the services we aim to provide. That said, we're going to look into what happened with our team and improve our payment processing in the future. Please note that regularly our Financial Department ensures that most payments take only a couple of hours to complete. However, in rare cases, certain delays are possible due to reasons beyond our control, and we ask to allow us extra time.

You can rest assured that our team is always here for you whenever you have questions and will be happy to assist anytime.

Kind regards,
OctaFX Rep.

7 Jan 2022Erwin Ronald Martin
Warning: Do not use OctaFX. I used to have my withdrawals completed within just an hour. But now they are trying to hold withdrawals on purpose. I tried dragonpay because it a new feature in the philippines local bank. It will take days! Customer services are just robots and they don't listen to customer. OctaFx is not a reliable company when you need the money urgently. I regret using this broker. You'll have a lot of inconvenience with this company for sure so please choose another trading company. This is a warning for everyone. Thanks

12 Jan 2022Official reply
Dear Erwin Ronald Martin,

We sincerely regret that your withdrawal took longer than you expected.

After reviewing your case, we've found that you placed this request on January 6, and our team processed it on January 10. Please note that we ask to allow up to 24 hours for a completed payment to reach your account. That being said, we genuinely hope your funds have arrived by now and the issue is resolved. If you have any further questions, please get in touch with us at support@octafx.com, and we will be happy to assist you.

Once again, we wish to express our regret and apologize for the wait. What happened doesn't reflect the services we aim to provide, and we'll do our best to improve our payment processing workflow in the future. Meanwhile, please note that our Financial Department ensures that most payments take only a couple of hours. However, certain hold-ups are possible in extraordinary situations, and we ask our customers to allow up to three business days for payment processing on such occasions. It's absolutely in line with our Customer Agreement, and you can check it in full on our website here: https://www.octafx.com/company/customer-agreement/.

Also, we're sorry if you feel like your conversation with our agents was inadequate. You can rest assured that we'll look into this communication aspect with our team, and we hope that this incident won't overshadow your overall experience with OctaFX and you could give us a second chance.

Should you have other questions, please reach out anytime. Our team is always here for you.

Kind regards,
OctaFX Rep.

3 Jan 2022Julius
I cannot deposit, I tried many times, using my card, at first deposit it went thru, but the second deposit just keeps loading in deposit area.

7 Jan 2022Official reply
Dear Julius,

We're sorry you had trouble depositing your funds.

After looking into your review, we've found that you made a few attempts to top up your account via your Mastercard. Unfortunately, none of them has reached our end. Our team carefully investigated what happened, and it appears that you have a few issues with your card. Please check your inbox as our team has sent you the guideline on fixing these problems. We hope you'll find it helpful and the matter will be resolved shortly. If you have questions, please reach out to our team at support@octafx.com. They're always here to help.

Please note that our Financial Department ensures to process most payments within a couple of hours. Unfortunately, certain hold-ups are possible in rare cases, and we always ask our customers to get back to us for further investigation as soon as possible. You can rest assured that our team will be happy to hear from you and help whenever you needed.

Should you have other questions, please get in touch with us anytime.

Kind regards,
OctaFX Rep.

22 Dec 2021Atta
Withdrawal still pending, whenever I ask they say, it will take bit longer, finance dept approved, 3 business day, technical issues, we released bank payments bank need to approve. All are fake, people stay away from them. Is there authority I need to inform them about this fraud. How can I withdraw my money, any idea guys?

31 Dec 2021Official reply
Dear Atta,

We're sorry your withdrawal took longer than you expected.

After reviewing your case, we've found that you placed it on December 18, and our Financial Department processed it on the same day within three hours. Unfortunately, it took longer for the payment processor to complete it on its end, and the funds were sent on December 23. We can see that you have already confirmed receiving them and genuinely hope that the issue is resolved. If you have any questions, please get in touch with our team at support@octafx.com We'd love to help.

Once again, we regret that you experienced such a delay and apologize for the inconvenience. What happened doesn't reflect the services we aim to deliver, and we promise to look into it carefully and improve our payment processing workflow. Meanwhile, we wish to note that our Financial Department ensures to process everything on time. Still, certain hols-ups are possible in rare cases, and we ask our customers to allow us extra time for investigation. You can rest assured that our team is always here to help whenever you need it.

We hope that this incident won't overshadow your experience with OctaFX, and you'll continue to enjoy trading with us.

If there's anything else we can do for you, please reach out directly. We'd love to hear from you.

Kind regards,
OctaFX Rep.

21 Dec 2021Abdul Rehman
I have tried to deposit my money in Octafx through jazz cash account 17 Dec, but until now still show me the deposit is pending, kindly help me solve it, my request id is D10133642.

24 Dec 2021Official reply
Dear Abdul Rehman,

We highly regret you experienced trouble depositing your funds.

Upon looking into your case, we've found that, unfortunately, your bank was undergoing technical issues when you placed the deposit request, and your payment failed to reach our end. You can rest assured that the deposit will be refunded shortly, and in the meantime, please get in touch with our team at support@octafx.com, and they will be happy to update you with the latest and address your questions.

Once again, we're very sorry that you had to go through such a delay. What happened doesn't sound like the services we aim to provide, and we promise to do our best to improve our payment workflow in the future and mitigate the possibility of hold-ups. We genuinely hope that this incident won't overshadow your experience with OctaFX, and you could give us a second chance. We wish to note that our Financial Department works hard to ensure that most payments take only a couple of hours. Regrettably, in rare cases, specific delays are possible for all financial transactions. In such cases, we ask our customers to allow us extra time for investigation and resolving the matter.

If you have any further questions, please reach out to us whenever possible. We're always here to help.

Kind regards,
OctaFX Rep.

17 Dec 2021Adnan Zahid
I have a issue with octafx from today as their bank alfalah account doesn't receiving payments through internet banking, i reached chat their agents always teach me how to deposit , i told them many time that i am not depositing first time , please send my complaint to account department so they can verify their alfalah bank issue , but they are not accepting my complaint other hand they are said use another method we choosed octafx as they offered local deposit and withdrawal, not what i have to do as octafx take u turn from their commitment?

23 Dec 2021Official reply
Dear Adnan Zahid,

We regret you had trouble depositing your funds.

After reviewing your case with our team, we've found that, unfortunately, the bank you used at the time was switched off due to technical issues. Our team informed you and sent a follow-up email with alternative payment methods that you could have used instead. We can see that you managed to deposit via Skrill right after, so we hope that the issue is resolved. If you have any further questions, please get in touch with us at support@octafx.com. We'll be more than happy to help.

Please note that our Financial Department ensures to process most payments within a few hours. However, in extraordinary cases, when a payment method is temporarily unavailable, we may ask to allow extra time for payment processing or use alternative payment options. On such occasions, you can rest assured that our team is always here for you, and they will be happy to suggest to you possible solutions to the problem.

We genuinely hope that our reply gives you a bit more clarity about what happened.

Kind regards,
OctaFX Rep.

17 Dec 2021Muhammad Afzal
From last 48 hours my deposit is being retained by the OCTA FX. and support@octafx.com all the time responding that we are facing technical issue and your deposit will be process shortly. D10085458, Pending 614094, ?7,400.00 Pakistan local banks JS Bank (JSBL), 354724. They hold our deposit amount for days and they trade themselves and earn huge amount and they keep us in dark and hold our successfully deposit amount. The company and service provider are playing big game. Something is very big fishy. I think ED department should interfere and investigate what is going on with clients deposit amount. Even RBI don't hold amount more than 24hrs. This people are playing with customer amount. Deposit Request No. D10085458, Account No. 614094. I created deposit 48 hours ago and still showing pending.

23 Dec 2021Official reply
Dear Muhammad Afzal,

We're very sorry that your deposit took longer than you expected.

Following your review, we've found that you placed your request on December 15 and our Financial Department processed it on December 18. Our Customer Support team informed you about possible delays as the payment provider was undergoing maintenance at the time. As you haven't contacted us since the deposit was completed, we assume that your funds arrived in your account, and the issue was consequently resolved. If you have any questions, please get in touch with our team at support@octafx.com. They will be happy to help you.

Please note that our Financial Department is doing their best to process most payments within a couple of hours. Unfortunately, specific hold-ups are possible in rare cases, such as yours, due to consequences beyond our control. That's why we ask our customers to allow us up to three business days for payment processing. Our Customer Agreement highlights it, and you're welcome to check it in full here: https://www.octafx.com/company/customer-agreement/.

We genuinely hope we addressed the concerns you brought in. Also, we wish to assure you that OctaFX is a reliable international Forex broker with over ten years of experience. We aim to provide the most convenient trading experience to our customers and ensure their funds' safety at all times. There's no place for any kind of malpractice.

If there's anything else you'd like to ask our team, please reach out to us anytime soon.

Kind regards,
OctaFX Rep.

17 Dec 2021Pius Amakor
My account no is 17510586. Octafx is holding back withdrawals. They are using maintenance and technical issues as an excuse but for how long.

24 Dec 2021Official reply
Dear Pius Amakor,

We're very sorry you felt you needed to share with us your feedback twice.

As mentioned in our other reply, we've looked into your case and found that you placed your payment request when we were undergoing technical maintenance. Our Customer Support team informed you about possible delays and said that your request would be completed the following day. They offered you a 100% deposit bonus as compensation for waiting, which you accepted. Yet, you cancelled your request after 19 hours passed.

Once again, we're sorry about the hold-up with your payment. However, we wish to remind you that we ask our customers to allow us up to three business days for payment processing. We shared this information before when you raised previous complaints and want to bring your attention to this fact again. It's absolutely in line with our Customer Agreement, and you're welcome to check it in full here: https://www.octafx.com/company/customer-agreement/.

We genuinely hope that our reply gives you more clarity about our payment processing workflow. If you have any questions, please email us at support@octafx.com. We'd love to help.

Kind regards,
OctaFX Rep.

16 Dec 2021Mohit Pandita
My deposit has been deducted of 25 dollars yet it is not reflecting in Octa fx application. Could you let me know the reason?

23 Dec 2021Official reply
Dear Mohit Pandita,

We're sorry your payment took longer than you expected.

After checking the case with our team, we've found that your deposit was processed within half an hour. As you haven't contacted us since then, we can assume that the issue is resolved consequently. Yet, if you have any other questions, please email us at support@octafx.com We'd love to help.

We wish to bring to your attention that we ask our customers to allow up to three hours for automatic payment methods. It's a regular timeline for such transactions, and if you've placed a payment and it's not reflected right away, there's nothing to worry about as it will be completed within the said period. You can also get in touch with our team, and they will be happy to update you on the payment shortly.

Kind regards,
OctaFX Rep.

Show more

15 Dec 2021Prakash Chand
All fraud case. They hold our deposit amount for 15 days and they trade themselves and earn huge amount and they keep us in dark and hold our successfully deposit amount. The company and service provider are playing big game. Something is very big fishy. I think ED department should interfere and investigate what is going on with clients deposit amount. Even RBI don't hold amount more than 24hrs. This people are playing with customer amount

23 Dec 2021Official reply
Dear Prakash Chand,

We're very sorry you had trouble depositing your funds.

Upon consulting our team about your case, we've found that you made a deposit on November 30, and at the time of processing, a technical issue occurred and caused the delay. Our Financial Department investigated the matter carefully and processed your payment on December 16. We apologize for the wait and genuinely hope that your funds have reached you and the issue is resolved. If you have any questions, please get in touch with our team at support@octafx.com. They will be more than happy to help you accordingly.

Once again, we regret that you had to wait for your deposit longer than you expected. Please note that our team puts in hard work to process most payments within a few hours. Unfortunately, in rare cases, certain hold-ups are possible, and on such occasions, we ask our customers to allow us extra time for investigation. You can rest assured, though, that our team is always here to help, and they will be happy to assist and update you with the latest whenever you need it.

Also, we wish to assure you that we'll take into consideration what happened. It doesn't sound like the services we aim to provide, and we'll do our best to improve our payment processing workflow in the future.

Should you have anything else to bring to our attention, please let us know. We're always here to help.

Kind regards,
OctaFX Rep.

13 Dec 2021Akram Mustafa
Hello, I have a problem with the trading account. I cannot trade or withdraw the amount. Please help. It is very annoying.

24 Dec 2021Official reply
Dear Akram Mustafa,

We're sorry to read about your experience with OctaFX. We understand how frustrating this must be for you.

Unfortunately, we couldn't identify your case with our team because you did not provide your OctaFX trading account details. Therefore, we'd like to request you please share your trading account number along with all these issues through email at support@octafx.com. With this information, our team could inspect your account in detail and determine why this problem occurred in the first place.

We're looking forward to hearing from you anytime soon.

Kind regards,
OctaFX Rep.

7 Dec 2021Prakash Chand
Fraud platform. If we ask about withdraw or deposit problem. Simply they says sorry this is happened by technical issues from payment provider side. Than what is the use of this Octafx? Simply blaming others. Without your knowledge nothing will happen.

1 Nov 2023Official reply
Dear Prakash Chand!

We apologize for the delayed response and understand that you may be feeling frustrated. However, we assure you that we are committed to resolving this issue as quickly as possible. To proceed, we kindly request you to provide us with your trading account number, deposit ID, and withdrawal ID through email at support@octafx.com. Our dedicated team will investigate the matter thoroughly and provide you with an update as soon as possible. Thank you for your patience and understanding.

Kind regards.
Octa Rep.

29 Nov 2021Sankar
Fraud platform. If we ask about withdraw or deposit problem. Simply they says sorry this is happened by technical issues from payment provider side. Than what is the use of this Octafx? Simply blaming others. Without your knowledge nothing will happen.

13 Dec 2021Official reply
Dear Sankar,

We're very sorry to read about your discontent with our services.

Unfortunately, we couldn't verify your complaint with our team and check what happened since you didn't share your account details. That said, we would highly appreciate it if you could email us at support@octafx.com and provide this information. Our team will be happy to investigate the matter shortly and do their best to help you.

Please note that OctaFX is a reliable international Forex broker with over ten years of experience. We strive to deliver the most convenient trading services to our clients and always comply with our obligations regarding withdrawals. Our Financial Department ensures to process most of the payments promptly. However, certain hold-ups are possible in extraordinary cases due to circumstances beyond our control. We ask our customers to contact us directly for further investigation on such occasions, and you can rest assured that our team will help you and provide you with the latest.

We're looking forward to hearing from you soon, so please don't hesitate to reach out whenever possible.

Kind regards,
OctaFX Rep.

24 Nov 2021Farezatul Natasya
I tried to deposit through Malaysia local banks, instant bank transfer and visacard, all are declined, I don't know what happened cause I have sufficient amount in my bank account for transfer.

7 Dec 2021Official reply
Dear Farezatul Natasya,

We're sorry you had trouble depositing your funds, and we apologise for not reaching out promptly.

After investigating your case with our team, we've found that you used the wrong credentials while trying to pay via your Visa card. There's also been a technical issue with the instant bank transfer, and that's why you couldn't proceed with the payment. However, we can see that your next deposit was successful and reached your account on November 25.

Please note that it's crucial to review your payment details before submitting a deposit request. We highly encourage our customers to double-check their credentials to avoid such issues. On top of that, we ask you to contact us directly if you're having trouble with your payment method. Our team is always here to help, and they will be happy to provide you with guidance whenever you need it.

We genuinely hope that we addressed your concern and the issue has been resolved. If you have any other questions, please get in touch with our team at support@octafx.com, and they would love to help you.

Kind regards,
OctaFX Rep.

19 Nov 2021Muhammad Zaid
Octafx is a scam. Where you choose buy position or sell position market always against you and all money within seconds.

19 Nov 2021Official reply
Dear Muhammad Zaid,

We're very sorry to read about your discontent with our services.

Unfortunately, we couldn't verify your complaint since you didn't share your OctaFX account details. That said, we'd appreciate it if you could get in touch with our team directly at support@octafx.com and provide this information. They're always here for you and will be happy to investigate the matter and help you.

We wish to state that OctaFX is a reliable international Forex broker with over ten years of experience. We offer our services closely following international laws and standards to ensure our customers' funds safety at all times. We regret that your experience with us fell short of expectations, but you can rest assured that there's no place for malpractice. OctaFX is an ECN broker and merely an intermediary between a trader and the Forex market, so we'd never engage in the practices you've described in your posting.

Please get in touch with us directly anytime soon. We'll be happy to look into this for you.

Kind regards,
OctaFX Rep.

17 Nov 2021Johnny
If I use different deposit methods like Local banks, Cryptocurrencies and Master card. Which withdrawal methods should I use? I was told deposit methods must be same as withdrawal methods but in this case how can I go about it.

19 Nov 2021Official reply
Dear Johnny,

Thank you for bringing this question to our attention.

We wish to confirm that at OctaFX, your payment methods for deposits and withdrawals must match.

Although if you used different options to deposit, you would need to withdraw your funds proportionally following the deposited amount and using each option. Please get in touch with us directly for more information, and our team will be happy to guide you through the payment methods available for you.

You can email us at support@octafx.com or write on on social media whenever possible. We'd love to help!

Kind regards,
OctaFX Rep.

14 Nov 2021M.Rizwan ali
I have a good exprience with Octa and I have no issuea in widrawal. But only support team is not much knowledge to resolve issues, in some matter it's needed to imporve your support team to work with knowledge. Otherwise I feel that we are on right platform and Octa gives us good opportunities, also live wining prizes and bonuses.

19 Nov 2021Official reply
Dear M.Rizwan ali,

Thank you for sharing your positive experience with OctaFX.

We appreciate you taking the time to send us praise and mention the processing times and promotions. Our team is putting in hard work to deliver one of the most competitive brokerage services and meet our traders' needs, and we're glad that your review reflects that.

However, we're saddened to read about your dissatisfaction with our Customer Support team. As it's not clear what exactly you're referring to and since you didn't provide your account information, we'd really appreciate it if you could contact us directly and share this information. Please note that OctaFX is expanding rapidly, and to ensure the best services, we've recently onboarded more agents, and some are still in the learning process. If you could share your thoughts with us on what should be improved, we'll make sure to note it carefully.

Please feel free to message us on social media anytime, as we're always here to help.

Kind regards,
OctaFX Rep.

10 Nov 2021Priyanka Rajput
I raised complaint regarding suspicious activity where 5 order were placed automatically without me even knowing and all my money was gone. I raised multiple complaints but no resolution.

15 Nov 2021Official reply
Dear Priyanka Rajput,

We're sorry to read about your dissatisfaction with our services.

Following your complaint, we've found that our TCD department has already investigated your case and sent you a complete account of what happened via email. However, we wish to touch upon the details for our trading community here.

The orders you're referring to were open manually from the MT5 Mobile App and eventually closed automatically by Stop Out. Our team couldn't find any security breaches or unusual login attempts in your account. That being said, these orders were opened from the same terminal, same IP address and same mobile device that you use for trading. Also, we wish to remind you that OctaFX is not responsible for unauthorized access by third parties, and our Customer Agreement underlines it in paragraphs 21.7 and 21.8.

We genuinely hope that our response gives you a bit more clarity about the matter. If there's anything else you'd like to mention, please get in touch with us at support@octafx.com or social media. We'll be more than happy to hear from you and help.

Kind regards,
OctaFX Rep.

5 Nov 2021Kashyap
Octafx is a fraud company. I was trading with it and suddenly one day all my money was gone inspite me adding capital to it when the balance was low. When asked they say the system will opt out automatically sometimes. Now all my capital is gone and they have stopped replying for my queries. Do not go for it.

10 Nov 2021Official reply
Dear Kashyap,

We're very sorry to read about your trading experience with OctaFX.

Unfortunately, we couldn't identify you on our system and verify your complaint. That said, we'd appreciate it if you could get in touch with us directly and share your account information. You can contact us on our social media channels, and we'll be more than happy to look into this for you and help as much as possible.

Meanwhile, we wish to mention that OctaFX is a reliable international Forex broker with over ten years of experience. We operate closely following international laws and regulations to ensure our customers' funds safety at all times and don't engage in malpractice. Our Financial Department ensures that most payments are processed on time. However, if you've made a payment and it's taking longer or shows declined, please inform us on the spot as it could be crucial to start an investigation at the earliest.

We're looking forward to hearing from you anytime soon, so please don't hesitate to send a message.

Kind regards,
OctaFX Rep.

2 Nov 2021Sahar
My Octafx app is not responding as there is some connectivity or server issue from last night (I live in Pakistan).

3 Nov 2021Official reply
Dear Sahar,

We're sorry to hear you experienced a connection issue with our application.

Indeed, we underwent technical problems with some of the servers on November 1. However, we wish to inform you that our team has fixed these issues quickly. If any of your orders were affected by these difficulties, please get in touch with our team at support@octafx.com. They will be happy to look into this for you and help.

Once again, we apologize for putting you in this situation. This doesn't reflect the services we aim to deliver, and we promise to prevent such cases in the future.

Please don't hesitate to reach out anytime soon. We're always here for you.

Kind regards,
OctaFX Rep.

2 Nov 2021Patrick
My withdrawal has a lot of issues and these guys are so slow. It's been 3 days since I contacted them first and my issue has not been resolved. In the past they had skrill and I used it to deposit before. For some reason they removed it and I couldn't use skrill to deposit so I used visa. Now I want to withdraw my profits and they keep rejecting my request and ask me to use skrill since I had past withdrawals. They are slow in resolving my problem.

3 Nov 2021Official reply
Dear Patrick,

We're sorry to read about your dissatisfaction with our services.

Regrettably, we couldn't follow your complaint as you didn't provide your account details. That said, we'd appreciate it if you could get in touch with us directly at support@octafx.com and share this information. Our team is always here to help, and they will be happy to investigate what could go wrong and guide you through the payment options available for you.

Meanwhile, please note that while our Financial Department ensures that most payments don't exceed 24 hours, certain hold-ups are possible in rare cases. That's why we ask our customers to allow us three days for payment processing and always contact our team first if your payment is taking longer than expected. It's crucial to start looking into such matters immediately.

We're looking forward to hearing from you soon, so please reach out whenever possible.

Kind regards,
OctaFX Rep.

29 Oct 2021Yogesh Kumar Agarwal
Octafx didn't have secure payment system, so guys please try to avoid joining octafx if you love your money, because 90% times when ever you deposit your money through their mentioned method it will show failed transaction and then once you ask them abt the same they will ask to wait for 48 hrs which is there customer service and then after waiting for 48 hrs they will say they have forwarded the request to designated department and then they will ask you to wait becoz untill they get any confirmation without any time frame. Please guys don't join them.

1 Nov 2021Official reply
Dear Yogesh Kumar Agarwal,

We're very sorry to read about your dissatisfaction with our services.

Following your complaint, we've found that you deposited on October 7, and due to a technical issue, the system declined the payment. Our team suggested you wait a couple of days for the payment to bounce back as it's a regular timeline for such cases. Since then, you haven't contacted us and placed a few deposit requests that were completed on time, and we believe the issue is resolved.

Please note that our Financial Department ensures that most payments take only a couple of hours. However, while they aim to provide fast processing times, certain transactions could get cancelled or held due to a number of reasons. It's absolutely normal for financial operations, and we always ask our customers to contact our team right away and allow extra time for investigation on such occasions.

We genuinely hope that our explanation clarifies the matter for you and this incident won't overshadow your overall experience with OctaFX.

If you have any other questions, please get in touch with our team at support@octafx.com. They're always happy to hear from you.

Kind regards,
OctaFX Rep.

15 Oct 2021Akansha
I have tried to withdraw my money from Octafx copy trading, but until now still show me the process is pending, kindly help me solve it, my request id is W4046183.

27 Oct 2021Official reply
Dear Akansha,

We're sorry your withdrawal request took longer than you expected.

After looking into your review with our team, we've found that our Financial Department completed your payment on October 16. As you haven't contacted us since then, we can assume that the issue has been resolved and your funds have reached your account. If you have any questions, please get in touch with our team at support@octafx.com or social media, and they will be happy to help you.

We wish to note that our Financial Department ensures that most payment requests don't exceed 24 hours. However, in rare cases, certain hold-ups are possible due to different circumstances. That's why we ask our customers to allow us up to three business days for payment processing. Our Customer Agreement underlines it, and you can read it in full on our website here: https://www.octafx.com/company/customer-agreement/.

Also, we highly encourage you to reach out to our Customer Support team directly if your payment is taking longer. They're always here to help, and we'll be more than happy to look into this for you and update you with the latest.

Please don't hesitate to get in touch with us whenever you need it. We'd love to hear from you and help.

Kind regards,
OctaFX Rep.

15 Oct 2021Akhil
I have a copy trading account, I need emergency funds to protect my investment, so I deposited 15000 through UPI, and the money got debited in my account, and then it showed Transaction cancelled, and then again I deposited 17000 from UPI and again my money got debited but my money didn't get credited to octafx, it showed transaction cancelled. where is my money?

26 Oct 2021Official reply
Dear Akhil,

We're very sorry to read about your experience depositing funds.

Unfortunately, we couldn't review your case with our team as you didn't provide your OctaFX account details. That said, we'd really appreciate it if you could contact us directly at support@octafx.com and share this information with our team. They're always here to help and will be happy to look into what happened and investigate the matter.

Please note that our Financial Department works hard to ensure that most payment requests are processed on time. However, in rare cases, specific transactions may take longer due to a wide range of reasons beyond our control. On such occasions, we highly encourage our customers to contact us directly to investigate the problem immediately. Our team is always here to for you, and they will be happy to help you anytime you need it.

We're looking forward to hearing from you soon so please don't hesitate to get in touch whenever possible.

Kind regards,
OctaFX Rep.

14 Oct 2021Rimamsitseti Shamaki
Good day, I have been sending mails concerning the same issue over and over again and it seems from your end you are not following up with what i am saying. I opened a trading account 40696148 yesterday and tried making a deposit of (N50,000), i was sent an email and told that because i have another account the new account will be blocked. I however requested that the money be transferred to the old account and i was sent another mail that i have to make a deposit request without necessarily making a deposit, since my initial deposit on the new account wasn't accepted. I also requested that if its too complicated for you guys, the money should be transferred back to my account so that i can initiate a fresh transaction. None of these has happened and you keep sending me the same email of declining my deposit even when you told me to initiate a deposit without making a deposit since my money is at your ends. For the benefit of doubt i made a transfer to your account yesterday with account number (0025647012) with the name Shamaki Rimamsitseti Moses of N50,000 (Fifty thousand naira only). Verify this transaction from your ends and transfer it back to my account please. I am not expecting to get another mail telling me to make a deposit, as it is now i want the money transferred back to my account so i can initiate a fresh transaction. Thank you.

26 Oct 2021Official reply
Dear Rimamsitseti Shamaki,

We're very sorry you had trouble depositing your funds.

After reviewing your case with our team, we've found that our Financial Department refunded your deposit on October 25. That said, your funds should reach you within a couple of days. If you don't receive them this week, please get in touch with our team at support@octafx.com, and they will be happy to look into this for you.

Once again, we wish to state our regret and apologise that your deposit took longer than you expected. Please note that our Financial Department ensures that most payment requests are processed within a couple of hours. However, in extraordinary cases, such as yours, certain hold-ups are possible, and the payment investigation may take longer. You can rest assured that our team is always here to help, and they will be happy to hear from you and update you with the latest.

In light of this, we promise you to analyse what happened and improve our payment processing workflow to prevent any payment delays in the future.

We also encourage you to get in touch with us directly if you have any questions.

Our team will be happy to help whenever you may need it.

Kind regards,
OctaFX Rep.

8 Oct 2021Chong
I have try to withdraw 150usd but until now the status still in pending, is that any problem? My request id is W4001405. Kindly help me to solve it please.

1 Nov 2023Official reply
Dear Chong!

We apologize for our delayed response and understand that you may be feeling frustrated. We appreciate you bringing this matter to our attention and hope to resolve the issue as soon as possible. To do so, we require more information from you. Could you please provide us with your trading account number and withdrawal ID? You can email us these details at support@octafx.com. Once we receive your information, our dedicated team will carefully investigate the matter and provide you with an update promptly. Thank you for your patience and understanding.

Kind regards,
Octa Rep.

8 Oct 2021Chong
I have tried to withdraw my money from Octafx copy trading, but until now still show me the process is pending, kindly help me solve it, my request if is W4001405.

14 Oct 2021Official reply
Dear Chong,

We're sorry your withdrawal took longer than you expected.

After checking your case with our team, we've found that our Financial Department completed the payment on the same day you requested it. It's important to remember that you should allow up to twenty-four hours for a completed transaction to reach your bank account. That said, we hope that you have received your funds by now and the issue has been resolved. If you have any other questions, please reach out at support@octafx.com or social media, and our team will be happy to help.

Please note that in most cases, bank transactions take up to a couple of hours. However, while our Financial Department aims to provide our customers with these types of processing times, certain hold-ups are possible due to a wide range of reasons. If you've made a bank transfer and it's taking longer, it's no reason to panic and report it here right away. On such occasions, we ask our customers to allow up to three business days for bank payments, and to find out what's happening, always contact us directly.

We genuinely hope this information was helpful for you and it clarifies your question.

If there's anything else we can do for you, don't hesitate to get in touch.

Kind regards,
OctaFX Rep.

3 Oct 2021Mohammed Anwar
I make a deposit on 29 sep but my money is not come to my octafx account and they tells that they will refund the money to my bank account in 48 hours but it's not refunded and now they telling that the money will refund to my bank account in 5 to 14 and I also submitted all proofs make the refund soon.

5 Oct 2021Official reply
Dear Mohammed Anwar,

We're very sorry your refund took longer than you expected.

Unfortunately, we couldn't look into your case since you didn't share your OctaFX account information. That said, we'd really appreciate it if you could reach out to us directly at support@octafx.com or social media and share the details mentioned above. We'll be happy to review your complaint with our team, carefully investigate what could go wrong and help you as much as possible.

In the meantime, we'd like to remind you that our Financial Department processes most payment requests within a few hours. However, certain transactions, such as refunds, may take longer, and we ask our customers to allow us extra time on such occasions. You can rest assured that our team is always here for you, and they will be more than happy to help and update you with the latest whenever you need it.

We're looking forward to hearing from you anytime soon, so please don't hesitate to get in touch.

Kind regards,
OctaFX Rep.

1 Oct 2021Maryam
37235382 is my account number. I live in Pakistan. I want to deposit money for the first time and start trading, but local bank deposit option is not showing. I don't know what to do.

5 Oct 2021Official reply
Dear Maryam,

We're sorry you had trouble depositing your funds.

After looking into your review with our team, we've found that your account was not verified at the time you left this review. Please remember that you need to confirm your identity and verify your account first to be able to use your OctaFX account in full. We can see that you verified your account the following day, and we hope the issue was resolved simultaneously. If you have any questions, you're more than welcome to contact us at support@octafx.com, and we'll do our best to help.

We wish to outline the importance of verification for all our customers. It's a great security measure that adds another level of protection and gives our traders full access to specific features such as local payment methods and withdrawals. The procedure is straightforward and quick: you need to submit your identity document with the clearly visible required information and wait until our KYC team reviews it. More information and helpful tips are available on our website here: https://www.octafx.com/education/faq/category/account-verification/question/1/.

That said, we highly encourage everyone who's just getting started at OctaFX to take some time and verify their account before anything else. Our team is always happy to help, so you can reach out to us directly whenever needed and expect us to care for you with the utmost attention.

Our team is always here for you, and they will be happy to hear from you anytime.

Kind regards,
OctaFX Rep.

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1 Oct 2021Upendra vaishnav
I have created a withdrawal on octafx on 25th September 2021. But today on 1st oct 2021. I have not received any payment in my bank. Every time I chat with their executive they say we will investigate and email you and keep patience every time. They are not understanding what does withdrawal means for a trader. I have just tried the broker from small funds and I got the issue. This is the lesson. I will change the broker and publicly place my issue to everyone and ask them to stop using octafx.

4 Oct 2021Official reply
Dear Upendra vaishnav,

We're very sorry your withdrawal took longer than expected.

After reviewing your case with our team, we've found that you placed your request via Cashlesso on September 26. This payment system was experiencing technical issues at the time of processing, and regrettably, it delayed the payment. Our Financial Department initiated an investigation right after, and it took a few days to resolve the matter. Consequently, your payment was processed on October 1, and we hope that your funds have reached you by now. If you have any questions, please email us at support@octafx.com, and our team will do their best to assist you.

Once again, we wish to state our regret and apologize for the hold-up. We understand how frustrating it could be when your funds are not received on time, and what happened doesn't reflect the services we aim to provide. We genuinely promise you that we will look into the situation closely with our team and do our best to improve our payment processing workflow for future transactions.

Meanwhile, we'd like to note that our Financial Department processes most payments within a few hours. However, in extraordinary situations, certain hold-ups are possible due to reasons beyond our control. On such occasions, we may ask our customers to allow us extra time for investigation and processing. You can rest assured that our team is always here to help and update you with the latest whenever needed.

We sincerely hope that this incident will not overshadow your experience with OctaFX overall, and you could give us a second chance. Your support is vital for us, and we appreciate having you on board as part of our trading community.

If there's anything else we can do for you, please don't hesitate to get in touch with us anytime.

Kind regards,
OctaFX Rep.

26 Sep 2021Ompal
I made a withdrawal request on 16 september, but i have still not received funds in my bank account, the request got completed the next day,but its 11 days i have not received them in my bank account. I sent them the statements ,other images etc everything but they say inly one thing that they will do it soon. W3823471 is the reference number. I needed that money urgently but it has alredy been 11 days and i dont know how many more. People say right, only deposit are instant, not withdrawals.

1 Oct 2021Official reply
Dear Ompal,

We're very sorry you had trouble withdrawing your funds.

After reviewing your case with our team, we've found that you placed a withdrawal request via Cashlesso. Unfortunately, this payment provider was experiencing technical issues on their side at the time, and your payment was delayed. Our Financial Department initiated an investigation and subsequently reversed the payment back to your wallet. That said, your funds are now in your OctaFX account, and you're able to withdraw them anytime. If you have any questions, you can email us at support@octafx.com, and we'll do our best to help.

Once again, we want to state our regret and apologise for putting you in that situation. What happened doesn't reflect the services we aim to deliver, and it was unacceptable. We understand that waiting could be very frustrating, and it's disruptive when the funds are not received when you expected them.

Please note that Financial Department works hard to ensure that payment requests don't exceed 24 hours. Unfortunately, in extraordinary situations, certain hold-ups are possible, and on such occasions, we may ask you to allow us extra time for investigation. You can rest assured that our team is always here to help, and they will be happy to assist and update you with the latest whenever you need it.

Certainly, we'll be looking into what happened with our team, and we promise you to improve our payment processing workflow and regain your trust.

Remember that our team is always here for you, so please reach out anytime soon.

Kind regards,
OctaFX Rep.

25 Sep 2021Amit
I have deposited 50000 rs almost 6 days over but not received in wallet and bank account. Say given time 14 days.

28 Sep 2021Official reply
Dear Amit,

We regret you had trouble depositing your funds.

Unfortunately, we couldn't verify your complaint and look into it since you didn't provide your OctaFX account information. Could you please email us at support@octafx.com and share the details? Our team will be happy to investigate what could go wrong and help you resolve the issue.

Please note that our Financial Department ensures that most payments don't exceed 24 hours. However, in extraordinary cases, certain hold-ups are possible due to reasons beyond our control, and we ask our customers to allow us extra time for investigation on such occasions. Also, we highly encourage you to contact our team directly if your payment is taking longer than expected.

You can rest assured that they're always here to help and will be more than happy to assist you and update you with the latest.

We're looking forward to hearing from you anytime soon, so please message us whenever possible.

Kind regards,
OctaFX Rep.

23 Sep 2021Sim
My withdrawal case is completed in withdrawal history 3 days but I still haven�t receive in my bank account until now, customer service always ask me to wait and they will check with financial department, but the issue also cannot be solve. I like to trading use Octafx, but I very disappointed in this case. My withdrawal id is W3847160

24 Sep 2021Official reply
Dear Sim,

We're very sorry that your payment is taking longer than you expected.

After reviewing your case with our team, we've found that you placed your withdrawal on September 20, and our Financial Department processed it the following day. However, as some local Malaysian banks are experiencing technical problems, unfortunately, your payment was delayed. Our team is currently investigating the issue with the payment provider, and they will notify you once it's resolved. In the meantime, please feel free to reach out at support@octafx.com anytime. We'll be happy to hear from you and help as much as possible.

Once again, we wish to state our regret and apologize for the inconvenience. Please note that our Financial Department works hard to ensure that most payments don't exceed 24 hours. Unfortunately, in rare cases, certain hold-ups are possible with specific payment methods, and on such occasions, we may ask our customers to allow us extra time for investigation. You can rest assured, though, that our team is always here for you, and they will be happy to assist you whenever you need it.

We genuinely hope that your funds will reach you soon, and we promise to do everything that it takes from our side to help resolve the matter shortly and regain your trust.

Please feel free to get in touch with us anytime soon if there's anything else we can do for you.

Kind regards,
OctaFX Rep.

23 Sep 2021Asad Randhawa
I have withdrawal in btc since 8 hours and its pending, now btc is falling I also told support. please cancel withdrawal it's still in pending.

28 Sep 2021Official reply
Dear Asad Randhawa,

We're very sorry you had trouble withdrawing your funds.

After looking into your case with our team, we've found that you placed a withdrawal request via BTC on September 23, and our Financial Department processed it within a couple of hours. Unfortunately, when you decided to cancel it, the payment was already broadcasted to the blockchain and couldn't be undone. We regret that we were unable to cancel it, but we genuinely hope that you have received your funds by now. If you have any other questions, please let us know at support@octafx.com, and we'll do our best to help.

We wish to remind you that transactions done via specific payment methods such as Bitcoin cannot be cancelled once initiated. The nature of digital currency protocols protects merchants and allows them to accept digital currency without the risk of chargebacks. If you opt to request a withdrawal via Bitcoin, please be very careful and remember that such transactions cannot be undone.

Hopefully, this clarifies your situation a little bit, but please feel free to email us anytime if you have any other questions.

Our team is always here to help, and we'll be happy to assist whenever you need it.

Kind regards,
OctaFX Rep.

22 Sep 2021Jonathan
I ordered for a withdrawal about 20 hours ago. Though the transaction is showing completed but the money has not arrived my account. I contacted customer and I was told to wait but the waiting is getting frustrating. Here is my request number 17482455.

24 Sep 2021Official reply
Dear Jonathan,

We're sorry you experienced a hold-up with your payment.

After looking into your case with our team, we've found that your withdrawal was placed on September 21 and completed on the same day by our Financial Department. Please note that we ask to allow up to 24 hours for a completed payment to arrive in your bank account. That said, we genuinely hope that your funds have reached your account by now, but if not, or you have any other questions, please get in touch with our team at support@octafx.com, and they will do their best to assist you.

We wish to inform you that our Financial Department processes most payments within the first 24 hours, and we're proud to say that your withdrawal was completed in just one hour. However, please remember that certain payment methods may take longer, and that's why we always ask our customers to allow one business day for their completed bank transactions. Meanwhile, we highly encourage you to contact our Customer Support team directly as they're always here to help and will be happy to update you with the latest anytime.

If there's anything else we can do for you, please reach out whenever possible.

Kind regards,
OctaFX Rep.

16 Sep 2021Zia ullah
I had a withdrawal request from Octafx three days ago but the amount is still not credited in my bank account. Local bank transfer in Pakistan is almost instant but octafx support says me to keep wait for the amount to arrive. There customer service representatives have no interest in company's reputation they keep on dodging customers. I have a case escalated with their finance department but when I contacted support they said there is no such case pending. Very pathetic customer support I am much disappointed. Octafx please solve this issue at earliest. Thanks

16 Sep 2021Zia ullah
My withdrawal case is pending from octafx since 3 days my withdrawal request number is W3792534, and their customer support service is only asking me to wait. I am very disappointed from octafx behaviour regarding withdrawals. Hope they will fix this problem soon.

23 Sep 2021Official reply
Dear Zia ullah,

Please accept our sincere apology that your withdrawal took longer than you expected.

After reviewing your case with our team, we've found that our Financial Department created a payout on the same day you requested the payment. However, while processing it, a technical issue occurred on the payment provider's end and following it, our team initiated an investigation. Recently we've been notified that the issue is resolved, and your funds should be in your account by now. If you haven't received them yet, please get in touch with us directly at support@octafx.com or social media, and our team will be more than happy to assist you.

Once again, we wish to state our regret and apologise for the inconvenience caused. We understand the implications of expecting funds on a specific day and how disruptive it can be when those funds are not received. What happened doesn't reflect the services we commit to deliver, and the fact that your payment was late is completely unacceptable.

In light of this, please note that our Financial Department works hard to ensure most payments are processed within a few hours. Unfortunately, certain hold-ups are possible in rare circumstances due to reasons beyond our control, especially with specific payment methods. On such occasions, if your payment is taking longer, we may ask you to allow us extra time to look into what could go wrong and resolve the matter. Meanwhile, you can rest assured that our team is always here to help, and they will be happy to assist and update you with the latest.

We promise you that we will take all the necessary steps to ensure that such a delay won't happen in the future, and we'll do our best to improve our payment processing workflow.

Hopefully, as the issue is resolved, this incident won't overshadow your overall expereince with OctaFX and you'll continue to enjoy our services.

If there's anything else we can do for you, please reach out anytime soon.

Kind regards,
OctaFX Rep.

7 Sep 2021Mr Spank
I'm reviewing OctaFX to see if I can start trading with them. However, the comments I get shows they got issues with deposit and withdrawal which is discouraging.

10 Sep 2021Official reply
Dear Mr Spank,

Thank you for taking the time to share your feelings with us.

We wish to inform you that we receive both positive and negative feedback about our services, and we do our best to look into every review and help as much as possible.

As a prominent Forex broker, one of our goals is to provide fast and smooth payment processing. In fact, our Financial Department completes most payments within a couple of hours. On rare occasions, however, certain hold-ups may be possible due to different circumstances, but we always ensure to tackle such questions with utmost care and attention.

You can rest assured that our team works hard to provide the security of our clients' funds at all times. As a reputable brokerage, we closely follow international guidelines and rules, act as per our Customer Agreement and offer advanced protection measures. They include SSL-protected personal area, 3D secure Visa authorisation, verification, negative balance protection and more.

On top of that, we offer a wide range of free educational materials such as text articles, video tutorials, live webinar sessions, our demo platform and a trading course that cover all the basics. We always guide and support our traders, give them an edge, and make sure they enjoy their trading journey with us.

If you're curious to know more about OctaFX, we highly encourage you to get in touch with us at support@octafx.com or social media. Our team is always here to help, and they will be happy to introduce you to our services and help you get started.

Please don't hesitate to message us anytime soon. We'd love to talk to you.

Kind regards,
OctaFX Rep.

6 Sep 2021Shawn
I made a deposit of �50 last Saturday Sept 4 via Mastercard. After filling out my bank details it said that the transaction failed but my bank card was already deducted. I have raised this issue several times with the support team and provided the bank statement my bank has provided as proof but up until now the issue hasn't been resolved. They keep saying the same response that it's with the financial team being reviewed and will email a response (which they never do unless you send a follow up request). Please fix this.

10 Sep 2021Official reply
Dear Shawn,

We're very sorry to know you had trouble depositing your funds.

Unfortunately, we couldn't review your case as you didn't provide your OctaFX trading account number. That said, we ask you to get in touch with us via email at support@octafx.com or social media and share your account details. We'll be happy to look into the matter and investigate what could go wrong.

We wish to inform you that the system automatically refunds every deposit request that fails to be processed. There could be many reasons for such failure, and that's why we always ask our traders to contact our team immediately should it happen.

Please note that we also ask our customers to allow us extra time for investigation in such instances. You can rest assured, though, that our team is always here to help, and they will be happy to help you whenever you have any questions.

We're looking forward to hearing from you soon, so please, do not hesitate to send a message anytime.

Kind regards,
OctaFX Rep.

6 Sep 2021harsh
It's been 2 hour my withdrawal is showing completed on octafx but I didnt recieved it on my bank account, what is this? is it some kind of problem or fraud from octafx?

10 Sep 2021Official reply
Dear harsh,

We regret your decision to leave a message to us here instead of reaching out to our Customer Support team first, as they surely would have updated you quicker.

Unfortunately, we couldn't identify you on our system since you hadn't shared your OctaFX account details. Therefore we'd really appreciate it if you could get in touch with us directly at support@octafx.com or social media and provide this information. We'll be happy to look into your request and help.

Please note that our Financial Department usually processes most payments within a few hours. However, we ask our customers to allow up to 24 hours for a completed payment to show up in their bank account. If your payment is taking longer, you can always let us know directly, and our team will be happy to look into it and update you with the latest.

We genuinely hope that your funds have already reached you but if not, or you have other questions, please message us whenever you can.

We're looking forward to hearing from you soon and will be more than happy to help.

Kind regards,
OctaFX Rep.

4 Sep 2021Martin
When I joined Octa FX, I was happy, but I see they want to scam me, I cannot withdraw my funds not even 10$ I tried all witdrawal options Skrill, Neteller, bitcoin they don't work. I have been chatting with the customer service no one can tell me why can't I withdraw. I have screenshots all agents I spoke to till today I can't withdraw funds.

15 Sep 2021Official reply
Dear Martin,

We're very sorry that you had trouble withdrawing your funds.

After reviewing your case with our team, we've found that at the time you placed withdrawal requests, we were experiencing technical issues with some of the payment providers.

Consequently, as our Financial Department couldn't process your funds via them, they decided that the best option for you would be a cryptocurrency payment, and your last request was completed via BTC.

We genuinely hope that your funds have reached you for now, but if they have not yet, or you have other questions, please message us directly at support@octafx.com or social media, and we'll be more than happy to look into it and do our best to assist.

Once again, we wish to express our regret and apologise for putting you in that situation. We understand that waiting could be extremely frustrating, and what happened doesn't reflect the services we commit to deliver. We'll consider what happened with our team and try to improve our payment processing workflow for future transactions.

We also want to assure you that our Financial Department works really hard to process everything on time and tackle such issues as soon as possible. You can rest assured that our Customer Support team is always here for you, and if you're experiencing payment delays, they will always be happy to help and update you with the latest.

Hopefully, as the issue is resolved, it won't overshadow your overall experience with OctaFX and you'll continue to enjoy our services.

If there's anything else we can do for you, please do not hesitate to reach out anytime soon.

Kind regards,
OctaFX Rep.

3 Sep 2021Richard burhan
Hello, I made a deposit at 2 september via cryptocurrency, I always use this method but never had problem, but last night I make 2 transaction to deposit fund, and my fund still not arrived at my wallet, I already ask live chat, they always give the same answer, please help.

8 Sep 2021Official reply
Dear Richard burhan,

We're very sorry you had trouble depositing your funds.

After reviewing your case with our team, we've found that you made two Etherium transactions that didn't reach our account as you didn't follow the token requirements. Our team transferred the issue to our Financial Department for further investigation, and request D8459501 has been already completed. Regarding the second one, our team is still looking into it with the payment processor, and we'll update you as soon as we have any news.

In light of what happened, we want to point out that it's crucial to follow all the guidelines when you proceed with payment especially such complex as cryptocurrencies. We highly encourage our customers to read all the information in the deposit window, outlining that sending other tokens than ERC-20 may result in the loss of the deposit.

We want to assure you that our Financial Department is working really hard on your case and we genuinely hope that it will be resolved soon. However, please note that we ask you to allow us extra time for investigation and payment processing in such circumstances.

Meanwhile, you can rest assured that our team will email you immediately once the second payment is completed.

If you have any questions, please get in touch with us anytime soon. We'll do our best to help.

Kind regards,
OctaFX Rep.

27 Aug 2021Ashish Chande
I made a withdrawal request on 4th of Aug and today is 27th Aug. I still haven't recieved my refund. Whenever we chat on the customer support they always fail to give a concrete answer. They will hear you out and at the end they will say 'it is under process we will notify you via email'. That is it. I had a good experience with them in the past but lately their customer support is degrading drastically.

30 Aug 2021Official reply
Dear Ashish Chande,

We regret to read that your payment request took longer than expected.

After checking your case with our team, we've found that you deposited 15 000 INR, which the system rejected due to incorrect information in your deposit form. Our Customer Support team requested your bank details for a refund, but unfortunately, the document you provided lacked the required information, so we asked you for another one. Subsequently, your refund request was created once you submitted the right document.

We wish to inform you that our Financial Department has recently completed the refund, and your funds should reach you within five business days. If you don't have them in your bank account by the end of this week, please get in touch with us directly at support@octafx.com, and our team will be happy to look into it.

Once again, we want to state our regret and apologize that you had to wait longer. Please note that our Financial Department works hard to ensure that everything is processed on time. Yet certain transactions such as refunds could take longer, and we ask our customers to allow extra time on such occasions. You can rest assured, though, that our team will always be happy to help you and provide the latest information whenever you need it.

As your payment was completed, we genuinely hope that the issue was resolved simultaneously.

If you have any questions, please reach out anytime soon.

Kind regards,
OctaFX Rep.

20 Aug 2021Gerald Osagie Igbedion
I made a withdrawal request 3 days ago and I haven't received it into my bank account. I have contacted the customer service many times to notify them but they keep telling me that they have sent the money. I don't trust OCTAFX anymore. When you are depositing, it is swift but when it comes to withdrawal they are terrible and slouchy.

26 Aug 2021Official reply
Dear Gerald Osagie Igbedion,

We're very sorry that your payment took longer than you expected.

After reviewing your case with our team, we've found that our Financial Department completed your payment in less than half an hour. Typically, once your payment is completed, we ask to allow up to 24 hours for the funds to reach your bank account. Unfortunately, in your case, something went wrong on the bank end, and your funds didn't reach you. Our team has resent the payment afterwards, and we can see that you already emailed us to confirm receiving it.

We wish to apologize that you had to wait longer. One of our goals at OctaFX is to ensure that payment requests are processed on time, and what happened doesn't truly reflect our services. We'll definitely make sure to improve our procedures in future. Also, please note that our Financial Department works hard to process everything on time, but regrettably, certain holdups are possible in rare cases. On such matters, we ask our customers to allow us extra time for investigation. You can rest assured, though, that our team is always here for you, and they will be happy to help you whenever you need it.

We genuinely hope that since the issue was resolved, you'll continue to enjoy our services. Please remember that you're an essential part of our trading community, and your voice and support mean a lot to us.

If there's anything we can do for you, please contact us at support@octafx.com or social media. We're always happy to hear from you.

Kind regards,
OctaFX Rep.

17 Aug 2021Ritik Jain
Worst back-end support ever. Not at all trust worthy. Look for another option to trade. You will thank me later.

26 Aug 2021Official reply
Dear Ritik Jain,

We're very sorry to read about your dissatisfaction with our services.

After checking your review, we've found that you made a deposit that failed to reach our account. You reported the matter to our Customer Support team, and they requested a bank statement in PDF for further investigation. Since the document you sent to us was secured with a password and the fact that we accept only open documents, our team asked you to unlock yours and gave you instructions on how to do it. Much to our regret, you were unable to follow them.

We understand that specific procedures and requirements may feel frustrating, especially in your situation when you had to wait in uncertainty. However, it's crucial for us to have an unclocked document to be able to pass it to the relevant department for investigation freely.

Nevertheless, we wish to inform you that the payment was bounced back as a refund the next day, and you should expect it in your bank account soon. Our Customer Support team has sent you a follow-up email with further information, but please write back or reach out to us on social media if you have any questions. We're always here for you, and we'll be happy to hear from you and answer all your questions.

Once again, we wish to state our regret and apologize for what happened. Please note that we appreciate you being a part of our community and genuinely hope that you could give us a second chance.

If there's anything we can do for you, please message us anytime soon.

Kind regards,
OctaFX Rep.

12 Aug 2021Muhammad Ahsan Tariq
6987169. I deposited pkr 150,000 via local bank transfer and after waiting for long 4 hours it got rejected as their customer support said "we're having payment provider issues so we could not locate your payment" and asked me to make another request, which I did and it has been 11 hours and their customer support keeps on saying "finance department is working on it" and they do not provide any information but just generic messages. Please solve my issue asap.

13 Aug 2021Official reply
Dear Muhammad Ahsan Tariq,

We're very sorry to read you had trouble depositing your funds.

Looking into your review with our team, we've found that your first deposit was rejected as your funds didn't reach our account at the time of processing. Our team asked you to attach another payment proof and resubmit the request, which was completed on the same day. We hope that your funds have reached you and that the issue was resolved. If you have any questions, please get in touch with our team directly at support@octafx.com or social media, and they will be happy to help you out.

Our sincere apologies that you had to wait for so long. This indeed doesn't sound right, and we'll take action to prevent such situations in the future. In the meantime, we want to note that our Financial Department works hard to ensure everything is processed on time, but certain hold-ups are possible in extraordinary cases. We ask our customers to allow us more time to investigate what happened on such occasions. Nevertheless, you can rest assured that our team is always here to help, and they will be happy to assist and keep you up-to-date whenever you need it.

We hope you'll continue to enjoy our services, and if there's anything we can do for you, please, let us know. We'd love to help.

Kind regards,
OctaFX Rep.

9 Aug 2021himani patel
I had made a refund on 27th of july 2021 which they haven't credited in my bank account yet. They are scamming all of you by giving silly excuses and planning never to return your money. Don't trust octafx find a better broker. My amount is huge and that's why they are planning to scam me. My trading account number is 18352384. I wanted my own money for medical emergency but they don't care even though i had to beg everyday to get my own money back but OctaFx just plays with your emotions and give stupid lies. Do not trust OctaFx.

13 Aug 2021Official reply
Dear himani patel,

We regret to read about your payment delay.

After reviewing your case with our team, we've found that we've been experiencing technical issues with local banks while processing your refund. That is why a delay occurred, and your payment was completed only a couple of days ago. We wish to ensure you that your funds will be available during the next five business days. If they don't appear in your account after that, please contact our team at support@octafx.com or social media and provide a recent bank statement. They'll be happy to look into it and investigate the matter.

Please note that our Financial Department works really hard to process most payment requests on time. However, in rare cases, certain hold-ups are possible due to different circumstances, and we ask our customers to allow us extra time to investigate what could go wrong. You can rest assured, though, that our team is always here for you, and whenever you have questions or need assistance, they will be glad to help you as much as possible and provide you with the recent updates.

We wish you well and genuinely hope your funds will reach you soon, and this incident won't overshadow your overall experience with OctaFX. Don't forget that you're an important part of our trading community, and we're happy to have you on board.

If there's anything else we can do for you, please feel free to contact us anytime soon.

Kind regards,
OctaFX Rep.

8 Aug 2021Akbar Ali
Before depositing money in OctaFX read my this review fully. I m trading through this App from last 10 motnhs. I found that withdrawal and deposit were not the issue. But later I noticed that this is a totally fake app they have their own Price. They are not even directly connected with real market. Their chart is always 2 minutes late than other broker (at the time of news) when their is a big change in market. 06, August 10:00 their charts H1 candle shows that XAUUSD hit 1795.00 but when I checked the charts of other platforms the price just hitted 1796.97 and went back to 1800. You know why OctaFX MT4 chart showing that it did hit 1795.00? Cause my Margin level did hit at 1795.00 where I lost $154 in that trade while I am sure it did hit many stop loss of others. How can be such a huge difference of 250Pips for that particular time. I do have whole proof of it with screen recording and screenshots. Their chart is still showing me that price in that particular time. Don't trade with this OctaFX App. When I logged in to the same MT4 app with a different broker account and checked the charts of other platforms, It's showing me that time price was 1796.97 and went back to 1800 which was actual price. So it means that OctaFX MT4 is having different price than all other brokers at that particular time. They can make a difference of 200 to 300 pips anytime to make u lose by hitting Ur stoploss or margin level. So still u will like to trade with someone who actually has it's own market, can control the price anytime and they want u to lose Ur money. Octafx is not ECN Broker. It's a Market Maker. Which means they are not directly connected with real Market. They Have their own Market and can make a fake change in Market at any time. Before Trading you must learn the difference between ESN Broker and a Market Maker. It's not About Deposit or Withdrawals only. They will Play with u to feel u like that u lost Ur money by Ur own mistake. So they can still Have their trust on us. If u don't believe me, Go and check OctaFX MT4 chart at that particular time which I mentioned above and compare it to chart of other platforms and brokers. You will notice a huge difference of price which is enough to give u a big loss. Also do Ur research on internet browser that can a broker manipulate the price of MT4. You will find the answer Yes and they will show u that How a Scam or Market Maker Broker play with u without even letting u know about it. Then learn the difference between (Real broker) ESN Broker and (Scam) Market Makers through Ur internet browser. After that you can chose a Broker. About OctaFX it's totally a (scam) Market Maker.

11 Aug 2021Official reply
Dear Akbar Ali,

We're very sorry to read about your dissatisfaction with our services.

Looking into your review, we've found that you previously exchanged with our team about the matter, and they gave you a complete account of what happened. Please, let us share this with our community. In brief, you opened a few XAUUSD orders, and they were all closed by a stop out after your account margin couldn't maintain the positions. We do regret that your orders were unprofitable, but they were all executed correctly from our side.

As for the price difference, please note that brokers have a different pool of liquidity providers, and quotes don't always match tick by tick. That is why you may encounter dissimilarity in charts of certain brokers. We wish to state that we receive all the quotes from our liquidity providers and pass your orders directly to them instead of executing them on our end. This is explained in our Customer Agreement which you are welcome to read on our website here: https://www.octafx.com/company/customer-agreement/.

We hope this helps and clarifies things, but please message us directly at support@octafx.com or on social media if you have any questions.

Our team is always here to help, and they will be happy to hear from you anytime.

Kind regards,
OctaFX Rep.

3 Aug 2021Mr. Wong
My 1st withdrawing was fine. It only took 40mins to withdraw successfully. My second withdrawing was happened on 03 Aug 2021, and it's been 2 hours and the withdrawing still not yet completed. Request ID is W3400952, please kindly check. It starts to worry me to continue trading with OctaFx platform.

9 Aug 2021Official reply
Dear Mr. Wong,

We regret that your withdrawal took longer than you expected.

After reviewing your complaint with our team, we've found that your payment was successfully processed on the same day when requested - August 3rd. We want to remind you that we ask our customers to allow up to 24 hours for a completed payment to appear in their bank account. As you haven't contacted us since then, we can assume that your funds have reached your account and the issue was resolved. However, if you have any questions, please get in touch with us at support@octafx.com or on our social media accounts, and we'll be happy to assist you.

Please note that our Financial Department works really hard to ensure that all payment requests don't exceed 24 hours. But unfortunately, certain hold-ups are possible in rare cases, and we ask our customers to allow us up to 3 business days on such instances. If your payment is taking longer, we highly encourage you to contact our team first as they're always here to help and will be happy to provide you with the latest updates.

Also, we want to ask you to reach out to us on forums only if your payment exceeds the abovementioned threshold, as, for other instances, you can always message our team directly and rest assured that they will help you out.

Our team is always here for you, so please don't hesitate to contact them whenever you need it. They would love to help!

Kind regards,
OctaFX Rep.

Show more

23 Jul 2021Sankar
I request to withdraw my profit yesterday morning. They accept my request and amount debited in trade account immediately. But the debited amount not credited to my bank account. W3366480.

27 Jul 2021Official reply
Dear Sankar,

We regret that you haven't contacted our Customer Support team directly first as they certainly would have updated you quicker. Looking into your review, we've found that your withdrawal was processed on July 26, and we hope the issue was resolved simultaneously. In case you have any questions, please contact us at support@octafx.com or on social media. We'd love to help!

We wish to note that our Financial Department handles most of the payment requests within the first 24 hours. However, due to different circumstances, specific hold-ups could be possible in rare cases. In such instances, we ask our customers to allow us extra time for investigation and processing. If your payment is taking longer, you can rest assured that our team will always be happy to help you as much as possible while we're looking into the matter.

Please don't forget that our team is always here if you need anything, and they will be happy to hear from you anytime.

Kind regards,
OctaFX Rep.

21 Jul 2021Temitope
My dad join this platform after selling a piece of land and your teams talked him into investing in this octafx, as am speaking, all of the money gotten from the sales of the land, his pension and even the house rent his tenant paid him was diverted into this so called online business, since then till date he hasn't cashed out. Today he came to meet me at my place of work saying "He was asked to pay 10k so he can cash out". when the disturbance was too much, I did transfer to the person but now we his children are praying he shouldn't be duped cos now he doesn't have anything. Am giving your team this week, else all hell would be loosed.

22 Jul 2021Official reply
Dear Temitope,

We're very sorry to read about the experience your father had.

Unfortunately, we couldn't verify your complaint as you didn't provide any account information. On top of that, it appears to us that your father was dealing with people who are not affiliated with OctaFX. We wish to note that we don't ask for investments and neither guarantee any profit as Forex trading involves a certain degree of risk, and losses are possible for everyone. Could you please ask your father to contact our team directly at support@octafx.com or on our social media accounts and share all the relevant details? Our team will look into the matter and investigate what happened at the earliest.

In the meantime, we want to point out that if you run into someone who offers you financial packages, quick profit or an investment plan, it's definitely a fraud. Much to our regret, we've witnessed a surge of fake social media pages and fishy websites that use our brand name to deceive people. As part of our preventive measures, we keep warning our customers about imposters. We also wrote this article on how to recognize and avoid fraud. Please read it through and share it with your father. https://www.octafx.com/company/news/how-to-spot-fraud/.

We're looking forward to hearing from your father soon, so please ask him to contact us whenever he can.

Kind regards,
OctaFX Rep.

19 Jul 2021Cheated
I tried to withdraw from the wallet since one month. Every time their highly trained fraud members will answer you and a ready made reply is ready that finance department is working on it. I find out I am just a drop in the ocean. No one should do business with them.

22 Jul 2021Official reply
Dear Cheated,

We regret to read about your dissatisfaction with our services.

Unfortunately, we couldn't identify you on our system and verify your complaint since you haven't provided your trading account information in your review. Please, message us directly via email at support@octafx.com or our social media accounts, and provide the relevant details so we could investigate your case.

We wish to point out that our Financial Department process most payments within the first 24 hours. However, certain hold-ups are possible in rare cases, and we ask our customers to allow us extra time for investigation if their payment request is taking longer. That said, we understand that waiting could be very frustrating, but you could rest assured that our team is committed to helping those affected by such circumstances as much as possible.

Please get in touch with us whenever possible, and we'll be happy to look into what happened. Our team is always here to help, and they will be happy to hear from you anytime.

Kind regards,
OctaFX Rep.

15 Jul 2021Yasin
I deposited 10000 rs still not added. Customer support telling tomorrow will add, but tomorrow never come, to day 5 day.

22 Jul 2021Official reply
Dear Yasin,

We've very sorry to learn that your deposit request was delayed.

After looking into your review, we've found that the bank was undergoing maintenance at the time, and your payment was processed on July 17. As you haven't contacted us since then, we can assume that your funds have successfully reached your account and the issue was resolved. However, if you have any questions, please contact our team at support@octafx.com or on our social media channels. They're always here to help and will be more than happy to assist you.

We wish to state our regret and apologize that your deposit took longer than expected. Please note that our Financial Department works hard to ensure most payment requests don't exceed 24 hours. Yet, hold-ups could be possible in rare cases due to various reasons, and that is why we ask our customers to allow us extra time in such instances. You can rest assured, though, that our team is always here to help, and if your payment is taking longer, you can message us anytime and expect to receive the best possible help and the latest updates.

We hope that this incident won't affect your experience with OctaFX, and you'll remain an important part of our community.

Please don't forget that we're always happy to hear from you.

Kind regards,
OctaFX Rep.

14 Jul 2021Aditya Sharma
I deposited Rs 2500 from my bank account to the Octa FX wallet on 12 th July, 2021. But the status is still pending. I told the Octa FX team several times but they told me that it will be deposited soon everytime.The money has been deducted from my bank account. I am really disappointed by the service of Octa FX team and request you to transfer the money as soon as possible.

15 Jul 2021Aditya Sharma
Thank you, issue has been resolved.

14 Jul 2021Randip Kumar dey
I am using octafx trading app since 2018 and it's really a great place to earn money if one can predict the market. And present day I have 6 active client who are trading and one of them Rani Kumari dutta (18561568) withdrew 1408$ from her account on 9th July 2021 (Friday) but still amount was not credited in her account. Live chat and support asked about bank statement, she sent PDF copy to them. But still nothing was happened even they didn't give any update about this issue. It really hurts me , I thought octafx is a great app and they have a great management team so I suggested to others for open an account. I requested to you please solve this problem as soon as possible. If it will be resolved soon , I will suggest others further and again write a comment here. Client account - 18561568, requested I'd - W3260907.

23 Jul 2021Randip Kumar dey
Thanks a lot, issue has been resolved.

6 Jul 2021guest
I don't know if you guys are just scammers, you play with peoples hard earned money, to deposite is very sweet but to withdraw is hell. Now I place a withdrawal last week Wednesday 30/06/2021, time 11:12, you guys said 1-3 hrs and if nothing happened then wait till 3 working days, today is Tuesday 6/07/2021 I have not seen anything in my account, the wrote complete in the status while is not completed in my account, I have talk to customer care online by chatting with them, they said the bank is on maintenance, and this week the are not,the said the have send it to the bank is now left for them to process it, where on earth is this happening,there is no how u will send money and I wont process automatically, I know you guys have not send anything even up till now, I asked for 30 digit session ID, they said the have fowarded it to the financial team, and until the give them feedback that is when the will send to me via email since last week. Octafx, you guys are scammers,and the worst is that I still have small money there, I can't use it to trade and i can't withdraw it cause am afriad I doing so, the one I did have not gotten it. Now this my acount Id 37001192, and this my request id w3176195. Give me my money $36.

13 Jul 2021Official reply
Dear guest,

We've very sorry to read about your dissatisfaction with our services.

After checking it with our team, we've found that your payment was processed slightly longer due to the bank maintenance. However, we can see that you already contacted and informed us that your funds have successfully reached your account. Consequently, we hope that the issue was resolved, but if you have questions, please reach out to us at support@octafx.com or on social media, and we'll be happy to assist you.

Once again, we wish to state our regret and apologize for the delay. Please be informed that while our Financial Department is trying to ensure the processing time doesn't exceed 24 hours, certain hold-ups are possible in rare cases. In such instances, we ask our customers to allow us extra time for investigation. It goes without saying that waiting could be very frustrating, but you can always rely on our team and rest assured that they will be happy to assist you anytime.

We genuinely hope that this incident won't affect your trading experience and you'll continue to enjoy our services. Also, we'd really appreciate it if you could leave a note under your review for our community that your case was resolved.

And if there's anything we can do for you, don't hesitate to get in touch with us.

Kind regards,
OctaFX Rep.

5 Jul 2021Vishal
I deposited 2000 in my wallet. Still it not reflected. How much time it take to reflect in my account?

12 Jul 2021Official reply
Dear Vishal,

We regret that you didn't reach out to our Customer Support team first, as they surely would have updated you quicker. Unfortunately, we couldn't look into your case since you didn't provide your trading account information. Please, contact us directly at support@octafx.com or on social media, share your account details, and we'll be happy to check what happened.

Please note that our Financial Department is trying its best to ensure most payment requests don't exceed 24 hours. But in rare cases, certain hold-ups are possible due to many reasons, and on such occasions we ask our customers to allow us more time to understand what went wrong. Please, if your payment is taking longer, we encourage you to contact our team right away and provide the relevant information as it's crucial to start looking into it as early as possible.

We're looking forward to hearing from you, so please message us anytime soon.

Kind regards,
OctaFX Rep.

2 Jul 2021Rajath K R
I placed a deposit request yesterday, it's been a day and yet there is no success, account still shows a pending transaction.

12 Jul 2021Official reply
Dear Rajath K R,

We regret to read that your deposit request took longer than you expected.

After looking into your review, we've found that the bank was undergoing maintenance at the time, which influenced the processing interval. That said, your request was processed slightly later, on July 5, and since you haven't contacted us since then, we can assume that your funds have successfully reached your account, and the issue was resolved too. If you have any other questions, please get in touch with our team at support@octafx.com or social media accounts. We'd love to help!

Once again, we wish to state our regret and apologise for the delay. Please note that our Financial Department is working really hard to ensure all payment requests are processed within the first 24 hours. However, in extraordinary situations, certain hold-ups are possible due to specific reasons, and in such cases, we ask our customers to allow us extra time to investigate what could go wrong. You can rest assured, though, that we're trying to provide the best possible help for those affected by such circumstances; our team is always happy to address your questions and provide the latest updates.

We sincerely hope that you'll continue to enjoy our services and remain an important part of our community despite the incident.

If there's anything we can help you with, please message us anytime soon.

Kind regards,
OctaFX Rep.

25 Jun 2021Bibhav Pandey
I have deposited 8000 INR in my account on 23rd June and amount is also deducted from my bank account and also have receipt of successful transaction on net banking but amount not credited in my octafx account. Customer representative said wait for 24 hrs and it will be credited back to your bank account but it is now more than 48 hrs amount also not credited in my account. And now they are saying we have forwarded your request to finance team. when I ask them to provide atleast correct time and dare when I will get my amount back. they didn't have any answer. I have asked about the escalation matrix, so I will escalate it further so they also not provided any escalation email id's and numbers.I have also asked them to give me finance team email if I will ask about my case .so they told me finance team doesn't have emails. What kind of company it is. they don't have proper escalation matrix, they are not providing relevant information. they don't have any TAT (turn around time) for solving customer queries. My account nr. Is 12119761. I will also update my next review in next couple of days. let's see if they can resolve it or not.

6 Jul 2021Official reply
Dear Bibhav Pandey,

We're very sorry that your payment requests took longer than you expected.

After checking your case with our team, we've found that there's been a technical issue while processing your payment, and the transaction wasn't confirmed on the bank side. Our financial Department initiated an investigation, and once it was completed, your withdrawal was processed on June 29, and our team notified you about it right after. As we haven't heard from you since then, we hope that the issue has been resolved simultaneously, but if you have any questions, please let us know via our website live chat or social media. Our team will be more than happy to help.

Once again, we wish to state our regret and apologise for the delay. We understand that waiting could be extremely frustrating, but you can rest assure that our Financial Department is doing everything possible to avoid hold-ups and ensure all payment requests don't exceed 24 hours. Regrettably, certain hold-ups are possible in rare situations, and we ask our customers to allow us extra time for investigation if such matters occur. We also encourage you to contact our team straight away as they will be happy to answer your questions and provide you with the latest updates.

We hope you'll continue to enjoy our services, and if we can do anything for you, please, let us know. We'd love to help.

Kind regards,
OctaFX Rep.

24 Jun 2021Rajesh Kumar
I had placed withdrawal request (W3120727) on 23 Jun, 7:47 Am more than 24 hours gone still in pending only and there is no proper response from support team. They keep saying funds already sent and waiting for local bank approval, to my knowledge as long as funds sent which will automatically get credited in indian bank electronically. If so any other process also I'm ready to take in my own for that i asked UTR number for the sent money, for that they replied don't have those information and only provide successful completion, Again today 24 Jun @4:43AM marked another withdrawal request (W3128675) which is also crossed 5 hours still pending and no progress. The commitment was instantly 1-3 hours and maximum of 24 hours, both the commitment is wrong and doing worst business and support. My ID: 12473404.

5 Jul 2021Official reply
Dear Rajesh Kumar,

We deeply regret to learn about your dissatisfaction with our services and that your withdrawal requests took longer than expected.

After checking your case with our team, we've found that both payment requests have been successfully processed. In view of that, we hope that the issue was resolved simultaneously. Although if you have other questions, please reach out to us directly on our website live chat or social media, and our team will be more than happy to assist you.

Please note that our Financial Department is trying its best to process all payment requests within the first 24 hours. Yet, in extraordinary cases, certain hold-ups are possible due to specific reasons, especially with bank transactions that are processed manually. In such instances, we ask our customers to allow us up to 3 business days to complete a payment which is absolutely in line with our Customer Agreement. You can rest assured, though, that our team provides the best help possible for those affected by such delays. In fact, you can always get in touch with them, and they will be happy to help and provide you with the latest updates.

We sincerely hope that this incident won't affect your overall enjoyment of our services, and you'll remain an important part of our trading community.

Please remember that our team is always happy to hear from you, so don't hesitate to contact us whenever you need it.

Kind regards,
OctaFX Rep.

23 Jun 2021Rajesh Kumar
I'm from india and I have started trading in forex market through OctaFX, the trading platform and the commission & spread all are good, but the withdrawal process was not so smoth as committed. I placed withdrawal request and more than 12 hours it's in pending only, i contact live support but useless, they are saying withdrawal processed however waiting for receiving bank approval. Which bank in india has provide approval for credit the incoming money? There is no such a process, all transfer are processed electronically no manual intervention. I also asked UTR number for my withdrawal but they said after successful completion only they provide, which clearly mean that they did nothing, without processing my withdrawal they keep commenting wrong response. My id is 12473404. Withdrawal request:W3120727.

25 Jun 2021sourav
Did you get your money? As I am planing to open an account with these guys.

20 Jun 2021 A Rehman
On 16 june I made a request for withdrawal which system accepted with a caution that it will take 3 working days. However the same amount deposited in my trading account. When i asked to the customer support. Reply was that first of all I have cancel the request and latef on again a withdrawal request with digital currency. At the time of deposits it was strictly directed that withdrawal will be made which source customer deposited. Now what is this.

24 Jun 2021Official reply
Dear A Rehman,

We're very sorry to read about your dissatisfaction with our services.

Regrettably, we couldn't verify your complaint since you didn't provide your trading account number. Therefore, we'd really appreciate it if you could contact us directly on our official website or social media accounts and share your account information. That way, we'll be able to look into the matter and understand why you had to switch to another payment method.

We wish to clarify that it's indeed one of our requirements that your deposit and withdrawal payment methods must match. However, in rare cases, our Financial Department may ask you to use alternative payment options. On such occasions, we act completely in line with our Customer Agreement, paragraph 13.8, in particular, which states that: 'In exceptional cases (such as Force Majeure circumstances, termination of payment system operation, etc.) Company is entitled to decline Client's funds withdrawal in this payment system. Such cases shall be considered on a case by case basis.'

Please contact us whenever possible, and we'll be happy to investigate your case and offer you the best solution that would work for you.

Kind regards,
OctaFX Rep.

19 Jun 2021Javiad
My deposit of 15000ONR was not credited, customer support provided 24 hours deadline. Amount was credited back to my account. Thanks Octafx team for your support.

23 Jun 2021Official reply
Dear Javiad,

Thank you very much for letting us know that your issue was successfully resolved. We sincerely appreciate your voice and support and the effort you made for sharing your satisfaction with our services. It truly means a world to us. Our Financial Department is working really hard to ensure that all payment requests don't exceed 24 hours, and we're absolutely certain that they will be happy to hear your review, too.

If you have anything else to share with us, please don't hesitate to send a message directly via our live chat or social media. We'd love to hear from you anytime.

Kind regards,
OctaFX Rep.

18 Jun 2021Nwankwo Ifeanyi
Why all the hate. Octafx is actually the best broker I've ever used. Decent spread. No commission. Fast deposit and withdrawal.

23 Jun 2021Official reply
Dear Nwankwo Ifeanyi,

We appreciate you taking the time to share your positive feedback with our community. We're happy to know that you're enjoying trading at OctaFX and you're satisfied with our trading conditions. That said, we'll definitely show your message to our team as it's a great encouragement and reminder that we're doing things right.

If you have any other feedback or questions, you're always welcome to send them to us directly via live chat or social media. Our team is always here for you, and we'll be happy to hear from you anytime.

Kind regards,
OctaFX Rep.

17 Jun 2021Ketut Sunarta
Octa Copytrading platform some times got delays. and transaction not directly update from master to copier. also this delay cause big different closing point from master event time close was same with master. this make us got loss. OctaFX should immediately fix this for being fair to members.

22 Jun 2021Official reply
Dear Ketut Sunarta,

Thank you for bringing this question to our attention.

We're very sorry to read about the delays you experienced. Unfortunately, we couldn't look into your review since you didn't provide your OctaFX account number. Could you please contact us directly and provide more info about the delays, such as the orders' numbers and the error message? You can even send us screenshots via live chat on our website or our social media accounts, and our team will happy to help and look into what happened.

Please be aware that if you're having a connection issue, we highly recommend the following measures first: clearing your cash and cookies, reinstalling the app, and checking your Internet connection. If nothing helps, the issue needs a more careful examination, so please contact our team directly and provide all the relevant details. Don't forget that if you want to address your question on forums, you need to provide your account information; otherwise, we won't be able to check the matter and help you with it.

We're looking forward to hearing from you soon, so please message us whenever possible.

Kind regards,
OctaFX Rep.

17 Jun 2021Ajmair
Suddenly disappear deposit option in pakistan local bank and withdrawal option is also not working please try to solve this matter otherwise you lose your clients. we believe on you that's why work with you so please try to end this problem as early as you can.

23 Jun 2021Official reply
Dear Ajmair,

Thank you for taking the time to bring this question to our attention.

Please be informed that, unfortunately, Pakistan's local bank payment option has been temporarily switched off as we're currently experiencing technical issues with this payment system. Our team is working on fixing it, although it takes longer than we expected, and we ask you to allow us extra time. Meanwhile, please use instant payment options such as Skrill, Neteller and Perfect Money as an alternative. If you're not very familiar with them, contact our team directly via our live chat, and they will be happy to guide you through it all and address your questions.

Once more, we wish to state our regret and apologise for the inconvenience caused. We understand that switching to other payment options from the one you already used could be very frustrating. However, please note that it's only temporary, and once we reintroduce the option, we will notify our customers via email. Also, while our team is on it, we'd like to let you know that we're trying to provide the best assistance possible for those affected by the maintenance, so if you have any questions, please contact us, and we'll be more than happy to help.

Don't forget that we're always here for you, so please message us anytime soon.

Kind regards,
OctaFX Rep.

16 Jun 2021Gillani
Local deposit/withdrawal option has suddenly vanished from website. If Octafx is doing legit business in Pakistan why this option keeps disappearing. I am thinking to switch to other Broker.

22 Jun 2021Official reply
Dear Gillani,

We're very sorry to read about your dissatisfaction with our services.

Regrettably, the local bank option for Pakistan has been temporarily switched off due to emergence maintenance. Our team is currently working on bringing this option back, and we hope we will be able to reintroduce it very soon. In the meantime, consider using alternative payment options such as Skrill, Neteller, Perfect Money, Bitcoin, and Binpay. If you need guidance on how to use any of them, or you have other questions, be sure to text us directly via live chat available on our website or our social media accounts. Our team will be happy to guide you through it all and assist whenever needed.

That said, we sincerely apologise for any inconvenience caused and hope the local bank option will be reestablished soon. If we can help you with anything else, please do not hesitate to contact us anytime as we're always happy to hear from you.

Kind regards,
OctaFX Rep.

11 Jun 2021Abdulateef Abdulazeez
They are pretty much feedbacks here and to be honest my level of satisfaction is just50/50. I recently just join the Octa fx platform and about to make deposit then got scared about this withdrawal problem. I'm scared to put in my money here. I hope they solve this issue so that I don't waste time and money here in the octa fx platform.

22 Jun 2021Official reply
Dear Abdulateef Abdulazeez,

Thank you for reaching out and sharing your concerns with us. We wish to state that we receive both positive and negative feedback, and we try our best to address every question and help our traders as much as possible. In fact, we truly appreciate that our customers take the time to share their feedback with us, as their thoughts help us build a better application and improve their experience. Regarding those messages that tackle specific problems, you can rest assured that we handle them with utmost care and priority.

Please note that our Financial Department is working hard to ensure that all payment requests are processed on time and don't exceed 24 hours. However, in rare cases, certain delays with bank transactions could be possible, especially when our team handles a high number of requests. In such situations, when payment is taking longer, we encourage our customers to contact our team directly via our website live chat. They're always here for you, and we'll be more than happy to help you and provide the latest updates.

That said, we'd love to get in touch with you and dispel your doubts about our brokerage. We believe that for the last 9 years that OctaFX has been on the market, we've managed to build reliable and highly competitive trading services that accessible for everyone interested in Forex trading.

We're looking forward to hearing from you soon.

Kind regards,
OctaFX Rep.

9 Jun 2021Mar Khan
I am done with octafx. Octa Fx Being a market maker hedge against our positions which stops us from taking good profits. It's like 8 to 10 times that i have faced this problem. Most of the times when my trades are running in good profits. market reverses and my SL gets hit and from the exact same point the market gets reversed on back on the same track. if this thing is happening most of the time then it's not our issue of holding wrong position but its your issue of hedging against our positions to clear out. I mostly enter the market after the stop hunt. Even after that my SL gets hit and the market reverses just a second after my SL hits. This is not a coincidence if happening again and again.

15 Jun 2021Official reply
Dear Mar Khan,

We're very sorry to read about your dissatisfaction with our services.

Unfortunately, we couldn't look into your review since you didn't provide your trading account number. Please, reach out to us directly on our website live chat or message us on social media, share your trading account details and the orders you're referring to, and our team will be happy to investigate your case.

Meanwhile, we would like to point out that OctaFX is an ECN Forex broker, so please let us remind you about the differences between ECN and MM brokers. An ECN broker executes all orders through liquidity providers, whereas a MM broker does this in-house. OctaFX is an ECN broker as we earn from commissions, and all our transactions are passed through our liquidity providers. You're welcome to check our Customer Agreement, where it's clearly stated that we're an ECN/STP broker.

We hope you will get in touch with our Customer Support team soon, and they will be happy to resolve your case.

Kind regards,
OctaFX Rep.

Show more

9 Jun 2021Mur Khan
Why bitcoin trading is not available on Saturday and Sunday on octafx. Same is available on other platforms.

15 Jun 2021Official reply
Dear Mur Khan,

Thank you for taking the time to bring this question to our attention. Please keep in mind that Forex trading is unavailable on weekends, and retail traders can only access it during the trading hours, which start at 00:00 on Monday and close at 23:59 on Friday server time (EET/EST).

For more information about trading sessions, we highly encourage you to visit our website here: https://www.octafx.com/education/article/forex-trading-sessions/.

We'll also be happy to answer your questions directly, so please message us anytime. We'd love to hear from you.

Kind regards,
OctaFX Rep.

7 Jun 2021Huzaifa Ashfaq
Hi, I have made a withdrawal request on 28th may and its till today I haven't received my funds all they say on customer support is that i have to wait as the finance dept. is working on it.

15 Jun 2021Official reply
Dear Huzaifa Ashfaq,

We highly regret the inconvenience. However, we couldn't identify you on our system and look into your review since you didn't provide your trading account information. Could you please contact us directly via our website live chat or send us the details on social media? Our Customer Support team will be more than happy to assist you.

In the meantime, we wish to note that our Financial Department is working really hard to ensure that all payment requests don't exceed 24 hours. However, in rare cases, certain delays are possible, and if such matters occur, we ask our customers to allow us extra time for investigation. If your payment is taking longer than you expect, we encourage you to contact our team right away as it could be crucial to start looking into it once it happened.

Please feel free to contact our team anytime as they will be happy to help and update you with the latest about your requests.

We're looking forward to hearing from you soon.

Kind regards,
OctaFX Rep.

7 Jun 2021Nilu Devi
I had 4 withdrawals. One of 346$ (request id:W2937188). 2nd of 400$ (request id:W2950997). 3rd of 350$ (request id:W2958076) And other of 200$ (request id:W2969973). I spoke to your customer service they said that they have processed and waiting for bank approval but bank said they didn't had any request to approve, where is my money? I want my withdrawal, help me.

15 Jun 2021Official reply
Dear Nilu Devi,

We're very sorry to read about your experience.

After looking into your review, we've found that the transactions you mentioned were delayed due to the occurrence of a technical issue on the payment processor side. Our Financial Department cancelled these requests right after you contacted our team, and they processed your subsequent withdrawal requests within a few hours. We sincerely hope that the issue was resolved simultaneously, but if you have any questions, please contact us directly on live chat or via social media, and our team will be more than happy to help.

Once again, we wish to state our regret and apologize for all the inconvenience that this may have caused you. We understand that waiting could be extremely frustrating, and what happened doesn't sound like the services we aim to provide. In regards to the processing time, please note that Our Financial Department is working really hard to ensure all payment requests are processed during the first 24 hours. However, in rare cases, specific hold-ups are possible for bank transactions, and we ask our customers to allows us extra time to look into such matters.

We truly appreciate you being our customer, and we hope that this experience won't affect your satisfaction with our services.

Remember that we're always here for you, so please don't hesitate to message us whenever needed it.

Kind regards,
OctaFX Rep.

7 Jun 2021Ajay Kumawat
octafx is a scam company, everything will be fine with you, but when you withdraw your money, you will not receive money.

15 Jun 2021Official reply
Dear Ajay Kumawat,

We're very sorry to read your review.

Unfortunately, we were unable to identify your trading account on our system and look into your review. Could you please contact us directly on our live chat or via social media and share your trading account details with us? We want to verify your review and investigate what exactly happened.

Please note that our Financial Department is trying its best to ensure that payment requests don't exceed 24 hours. And you can rest assured that we have no interest in holding your funds. However, in extraordinary cases, certain hold-ups are possible with transactions, and it's crucial to contact our Customer Support team right away and provide the relevant details for further investigation. That said, we hope you could get in touch with us soon and share the abovementioned details.

Don't forget that we're always happy to hear from you.

Kind regards,
OctaFX Rep.

5 Jun 2021Girish
Why bitcoin trading is not available on Saturday and Sunday on octafx. Same is available on other platforms like pepperstone.

14 Jun 2021Official reply
Dear Girish,

Thank you for reaching out and bringing this question to our attention. Unfortunately, we're not aware of the broker you mentioned and the way it operates. Please keep in mind that Forex trading is unavailable on weekends, and retail traders can only access it during the trading hours, which start at 00:00 on Monday and close at 23:59 on Friday server time (EET/EST).

If you need more information about the trading sessions, please visit our website following this link: https://www.octafx.com/education/article/forex-trading-sessions/.

We'll also be happy to answer your questions directly on our live chat or social media, so please contact us whenever needed. We'd love to hear from you!

Kind regards,
OctaFX Rep.

4 Jun 2021Vinay M
I deposited INR 50000 and not received yet. The failed trascations are taking 14 days, be careful.

14 Jun 2021Official reply
Dear Vinay M,

We regret that you haven't contacted our Customer Support team first as they surely would have helped you with your question quicker. Unfortunately, we couldn't identify you on our system and look into your review since you didn't provide your account number. Please, contact us on our live chat or via our social media accounts and send us your trading account details. Our team will be more than happy to look into it and investigate the matter.

Please note that our Financial Department is doing its best to ensure that all transactions are processed during the first 24 hours. However, certain hold-ups could be possible for bank payments, and in such cases, we ask our customers to allow us extra time for investigation. That is why we highly encourage you to contact our team right away if your payment is taking longer as it's crucial to look into such matters immediately.

We're looking forward to hearing from you soon, so please message us whenever possible. We'd love to help.

Kind regards,
OctaFX Rep.

4 Jun 2021Sindhi Zafar
After 6 days, still not paying.

14 Jun 2021Official reply
Dear Sindhi Zafar,

We regret that you haven't contacted our Customer Support team first as they certainly would have updated you on your payment request quicker. Regrettably, we couldn't look into your review since you didn't leave any information about your account.

Please contact us on live chat or social media, provide more information about the matter, and share your account number. Our team will be more than happy to look into it and investigate what happened as soon as possible.

We're looking forward to hearing from you.

Kind regards,
OctaFX Rep.

2 Jun 2021Mur Khan
Octafx Rates are not real time, each is less 1~3 dollars from real time Internet rates, please check.

4 Jun 2021Official reply
Dear Mur Khan,

Unfortunately, we couldn't address the question you raised as it's not clear what exactly you keep in mind. Could you please contact us directly on live chat or social media and clarify the issue you mentioned? Our team will be more than happy to look into it and tell you more about our trading advantages.

Meanwhile, we wish to point out that Forex brokers have a different pool of trading conditions, and there's no industry standard according to which everyone should operate.

We're looking forward to hearing from you, so please contact us anytime soon. We'd love to assist you and clarify the matter.

Kind regards,
OctaFX Rep.

1 Jun 2021J S Anand Rao Bedre
I have deposited 27000 rupees on 23 April by phone pe and it was not updated or refunded. In live chat the informed that transfer failed and submit the Bank statement. I have submitted on 3 May and continuesly contacting the Support team and now they are telling they expecting a bank update. It's already 5 weeks over I don't know when I will get back my money. Please refund the amount.

4 Jun 2021Official reply
Dear J S Anand Rao Bedre,

We're very sorry to read about the experience you had while depositing funds. Looking into your review, we've found that a technical issue occurred while processing your payment, and our Financial Department is currently investigating it along with the payment processor. Unfortunately, the work is still in progress, but our Customer Support team will inform you about any news as soon as they come up. In the meantime, please message our team directly whenever you have questions, as they will be more than happy to help and keep you up-to-date.

Once again, we wish to state our regret that such an issue took place and you have to wait for your payment so long. Indeed, it doesn't sound like the services we aim to provide, and we apologize for all the inconvenience you may have had because of this. It's important to note that our Financial Department works hard to ensure that all payment requests are processed on time and don't exceed 24 hours. However, in extraordinary cases, certain hold-ups are possible with bank transactions. If such an issue occurs, we ask our customers to allow us extra time for investigation as it takes time to look into such matters.

We sincerely hope that the issue will be resolved very soon and it won't affect your experience with our brokerage. If you need any assistance, please do not hesitate to contact us directly on live chat or social media.

Our team is always here for you and will be happy to assist you whenever needed.

Kind regards,
OctaFX Rep.

29 May 2021Lutfur
From Friday I am trying to deposit in OctaFX.

4 Jun 2021Official reply
Dear Lutfur,

We regret to see you haven't reached out to our team directly on our website first, as they surely would have helped you with your question quicker. Unfortunately, we couldn't address the issue as you didn't provide any information about your trading account or what exactly happened. Please send us these details on our live chat or through our social media accounts, and our team will be happy to look into the matter and help you with it.

In the meantime, please remember that if you have any questions, we encourage our customers to contact our team first. They're always here for you and will be happy to assist you whenever needed.

Kind regards,
OctaFX Rep.

24 May 2021bakhile batakathi
One of the best customers services with live immediate responses to queries.

26 May 2021Official reply
Dear bakhile batakathi,

Thank you for taking out time to share your kind feedback. We're happy to know you're enjoying our services. Reading such positive words about our work is the best encouragement for our team and a reminder that we're doing everything right.

Should you have any questions, please contact us anytime and remember that we're always here to help.

Kind regards,
OctaFX Rep.

21 May 2021jyoti lakhwani
I want to open an account in OctaFx but there are so many bad reviews regarding withdrawal of money, what do I do? I cant understand when we deposit money it takes few movement so why not for withdrawal after all its our money?

26 May 2021Official reply
Dear jyoti lakhwani,

Thank you for bringing this question to our attention. Please note that we receive both positive and negative feedback about our services. We actually try our best to look into everyone's experience and see how we can improve our services based on our customers' suggestions and recommendations. So if you have anything specific in mind, you can always address it to our team directly, and rest assured that we'll read and consider it.

Regarding the issue you mentioned, we wish to clarify that our Financial Department is doing its best to ensure that all payment requests, whether it's a deposit or withdrawal, are processed quickly and don't exceed 24 hours. However, in extraordinary cases, certain hold-ups are possible with bank transactions, and these are probably the reviews you're referring to. Let us repeat ourselves and tell you that our team works really hard to investigate such problems and ensure they're fixed as soon as possible.

If you have other questions, please don't hesitate to send us a message directly.

Our team is always here to help, and we'll be happy to hear from you.

Kind regards,
OctaFX Rep.

20 May 2021Mur Khan
Octafx Bank Account stop working and we cant make deposits and withdraws?

26 May 2021Official reply
Dear Mur Khan,

We haven't experienced any issues with bank transactions recently. If you had trouble with such payments, please contact us directly and provide the necessary details, such as your trading account number and the error you may have. Our team will be more than happy to look into what's going on and help you fix it.

Keep in mind that if our traders found themselves having trouble with payments or have questions, we encourage them to address the problem with our Customer Support team in the first place. They're always here for you and will update you quicker than if you leave your question on forums. Please, come here to share your questions only if you haven't found a solution to your problem with our team, as such reviews could disturb our newcomers and anyone interested in trading with OctaFX.

We're looking forward to hearing from you, so please contact our team whenever possible. We would love to help.

Kind regards,
OctaFX Rep.

20 May 2021Choose Joy
The channel on Telegram OctaFX broker run by a person named Frederick *** is a great scam. The person offers bitcoin trading where within 24 hours you can earn 10 times your invested funds e.g. $200 gives $2000. The representative claims that he has a Bot that manipulates forex signal that gives profits. In reality he is manipulating people. The system works like this: you deposit for example $200 using bitcoin, you get a video in response as the company supposedly trades what you invested. After a few hours you get an email saying that you have $2000 to withdraw, but in order to receive it you have to pay the company $600 in commissions. This method is great for the naive because when you make the payment, the manager Frederick *** will tell you that unfortunately his company has not received the money even though your transaction has over 300 confirmations. Then he tells you that you have to make another deposit. I am writing this to warn others.

26 May 2021Official reply
Dear Choose Joy,

We're very sorry to read about what you went through. Unfortunately, the people you engaged with are not the OctaFX representatives. Please beware that we don't offer any financial packages or guaranteed profit to anyone as Forex trading involves a certain degree of risk, and to some extent, losses are always possible. Also, we don't process payments outside of our official website either, and an invitation to text messangers may be a clear sign that you're dealing with a scam.

Our customers should pay attention that if you run into someone who promises you a quick profit and uses the OctaFX brand name, chances are it's a fraud. Please, don't send your personal data to them as it could be very dangerous for your time and money. To avoid imposters, make sure to do a little research on your future broker, double-check on the official website and social media accounts. You can also read this instruction on dealing with fraud and how to lower the likelihood of being scammed. https://www.octafx.com/company/news/how-to-spot-fraud/ The course of action after you come across such fake accounts is to report them to us immediately.

In your case, we want to encourage you to do the following: send us the contact information for the people you mentioned. That way, we'd able to take preventive actions against them and try to stop their illicit activity. Then report it to your local legal authorities and make sure to provide them with a full account of what happened. Hopefully, they will manage to track them down and help you return your funds.

We hope we managed to be a little bit of help about what happened and encourage everyone to be more careful in the future.

If you have any questions, remember that you're always welcome to contact us directly.

And please be vigilant and stay safe.

Kind regards,
OctaFX Rep.

19 May 2021Abhishek Meena
I have deposited Rs.2201 from upi on 3 march and it haven't credit in my octaxfx account neither credited back to my bank account. I have contacted and raised a complaint in my bank they have checked that amount has been credited to octafx account now I have applied request on 3 may and the till now there is no response. I have summited my bank pdf statment everything I asked but still no response when ever i ask them they keep saying same thing will contact you soon and tell you process. I request please refund my money back soon it's almost 3 months so much disappointing.

27 May 2021Official reply
Dear Abhishek Meena,

We highly regret the inconvenience, but looking into your review, we can see that our team is still waiting for your bank statement. They have sent you a few messages via email asking you to submit another statement with this transaction as we couldn't find it in the one you previously shared. Please send it to us whenever possible so that our team could investigate the issue and understand what happened with your payment.

We wish to apologize for all the inconvenience this waiting time may have caused you. It definitely doesn't sound like the service we aim to provide. Please note that our Financial Department does work really hard to process all payment requests on time. Still, in rare cases, specific errors may occur with bank transactions, and we ask you to allow us extra time for investigation in such cases. Also, our team may require specific documents such as bank statements from you since they're crucial when looking into payment issues.

We're looking forward to hearing from you, so please contact us anytime soon.

Kind regards,
OctaFX Rep.

17 May 2021Basil khan
I keep requesting verification through a pic of my ID card but it keeps getting declined since someone claims it to be photocopied. I have tried 5 times and still no solution.

21 May 2021Official reply
Dear Basil khan,

We regret to see you didn't reach out to our team first, as they surely would have helped you with the issue quicker. Unfortunately, looking into your review, we couldn't identify you on our system since you didn't provide your OctaFX account number. That said, please get in touch with us directly to share the details, and our team will be more than happy to look into it and help you with verification.

Please note that verification is one of our paramount security measures. We have certain provisions that our customers need to be followed, such as the fact that we only accept the original documents for identity confirmation. If you're having trouble submitting one of these, please feel free to text our KYC team anytime, and they will be happy to guide you through the process and help solve your document issues.

We're looking forward to hearing from you soon.

Kind regards,
OctaFX Rep.

15 May 2021Zain ul Abdien
I made a withdrawal request of $160 on octafx to bank account to pakistan. it's been 5 days but still no sign of money everytime I contact they read same script. Here's withdraw request number W2787549, and don't say I didn't contact you before I did almost 20 time but everytime same script here is the querry number #4598306, 4608493, 4589857, 4589437, 4588171. do you see how many times I have contacted. I'm not saying octafx is bad broker it's good broker and I know I will receive withdraw but should be effecient to withdraw via bank account. Regards.

21 May 2021Official reply
Dear Zain ul Abdien,

As we're already addressed your complaint in the thread you've created on the Forex Peace Army forum, please allow us to echo what we've said here.

Thank you for taking the time to share your feedback about OctaFX.

We're very sorry to read about your dissatisfaction with the payment processing times. After looking into your review, we've found that your payment was delayed due to the national holidays that took place around that time. Regrettably, that affected the bank's working hours, and your withdrawal was processed slightly later, on May 16, the day after you left this review. Since you already let us know via email that you received it, we believe that the issue was resolved simultaneously. If you have any questions, please contact us directly, and we'll be happy to help.

Taking this opportunity, we want to note that our Financial Department is doing their best to ensure that the processing time doesn't exceed 24 hours. However, in rare cases, certain hold-ups are possible, especially with bank transactions, as after such a transaction is sent, our team has to wait for a confirmation from the bank's end. Please, if your payment request is taking longer, we highly encourage you to contact our Customer Support team first. They're always here for you and will be more than happy to look into it and keep you up-to-date about your payment requests.

Speaking of your experience with our team, we will most certainly try to improve the communications aspect you brought to our attention and ensure the assistance you receive will be more sufficient.

If we can be of any assistance please, do not hesitate to contact us. We're always here to help.

Kind regards,
OctaFX Rep.

6 May 2021Mur Khan
From last 2 months facing software problem (Open of same Pair always) in OctaFX Mobile App, forwarded many many complaints to Suport & Live Chat but...

12 May 2021Official reply
Dear Mur Khan,

We regret that you haven't contacted our Customer Support team first as they surely would have helped you resolve the issue quicker. Unfortunately, we couldn't look into your review since you didn't provide your OctaFX account information. Please, send us a message directly and give details of the problem you're having, your Internet connection, and your Android phone. Our team will be more than happy to dive into the matter and find a solution that could work for you.

Please, if you're having trouble using the app, we highly encourage you to contact our team first and describe the issue in every detail. That would help us to look into the matter and investigate it further. If you want to mention the issue here on the forum, please don't forget to let us know your trading account number or the email you use at OctaFX. We're also here to help, and this information is crucial to identify you on our system and help us figure out how to fix the problem.

We're looking forward to hearing from you soon, so please message us anytime, and we'll be more than happy to help.

Kind regards,
OctaFX Rep.

3 May 2021Krishna Kant
I have also place my withdrawal request having no. W2719801 on 3 aril 2021 but till date now funds have been sent to me and every time they say it is in process.so kindly look into it.

5 May 2021Official reply
Dear Krishna Kant,

We regret to see you didn't contact our Customer Support team first as they would have updated you on your payment quicker. Looking into your review, we've found that it's been completed, and your funds should be in your bank account now. If you haven't received them yet, or have questions, please contact our team directly, and they will be more than happy to help.

Please note that our Financial Department is doing its best to process all payment requests within a few hours, but we ask you to allow up to 24 hours for bank transactions. It could also take up to one business day for a completed payment to be displayed in your account. We also couldn't help but notice that you left this message the same day as you placed a withdrawal. That said, we want to ask you to contact our team first next time if you need to get updates on your payment. They will inform you way faster than if you let us know here as it takes more time for us to get back to messages on forums.

We wish to remind you that our team is always here whenever you need assistance, so please don't hesitate to contact us directly.

Kind regards,
OctaFX Rep.

2 May 2021Michael Eluemunor
I can't deposit my money. I have tried up to 5 times but to no avail. Fix this.

5 May 2021Official reply
Dear Michael Eluemunor,

We regret you're having trouble depositing your funds. Unfortunately, we couldn't look into your review since you didn't provide your OctaFX account information. Please contact us directly, and our team will be more than happy to look into what went wrong and find a solution that will work for you.

Please note that there could be various reasons why your payment gets canceled, and in such cases, we need to know your account number and the exact error message to understand what seems to be the problem. If you're getting a payment issue, we encourage you to contact our team right away. They would love to look into the matter and help you resolve it as soon as possible.

We're looking forward to hearing from you, so please message us anytime soon.

Kind regards,
OctaFX Rep.

Show more

2 May 2021Alao Michael
I'm kinda confused and i need ur help on it. I actually make a withdraw on my Octafx wallet since Friday night till today Sunday have not seen any payment in my bank account and my wallet have been cleared.

5 May 2021Official reply
Dear Alao Michael,

Before we go on, we wish to point out that we addressed your question in our previous reply to you here. Please, look into it if you haven't yet. Let us remind you that your withdrawal request has been completed, and your funds should be already in your bank account. But if you haven't received them, please contact us directly with your recent bank statement, and our team will be happy to check it. Once again, we want to inform you that our Financial Department is not available on weekends, and if you place a withdrawal on Friday, which you, in fact, did, it could be processed the next business day, that is on Monday. We also ask our customers to allow up to 24 hours for a completed payment to be displayed in a bank account.

We understand that waiting could be frustrating, and that's why we encourage you to get in touch with our team first. They will be happy to help you right away, and it will be much faster than if you let us know here. Our team is always here to help, so please, whenever needed, reach out to them, and they would love to assist you.

Kind regards,
OctaFX Rep.

1 May 2021Alao Michael
Withdraw ID; W2713331. I actually make a withdraw from my octafx wallet on 30th of Friday and this is 2nd on Sunday I never receive payment of money in my account and my wallet have been clear.

5 May 2021Official reply
Dear Alao Michael,

We regret that you decided to leave a message on this forum instead of reaching out to our team directly first, as they certainly would have updated you on your withdrawal status faster. Looking into your review, we've found that it's been completed, and we hope you have received your funds by now. If not, or have questions, please contact our team straight away, and they will be happy to assist you.

Please note that our Financial Department is trying their best to ensure all payments are processed within 24 hours. However, in rare cases, certain holdups are possible. And if you place withdrawal on Friday, especially in the second part of the day, most likely it will be processed on Monday as our Financial Department is not available on weekends. We also ask to allow up to 24 hours for a completed payment to be displayed in your bank account.

We sincerely hope that the issue is resolved by now, but please message us anytime if needed. We'll be more than happy to help.

Kind regards,
OctaFX Rep.

24 Apr 2021Ajmal
I wanted to open account in OctaFx but here so many complaints, now I am confused for open account.

30 Apr 2021Official reply
Dear Ajmal,

Thank you for reaching out to us and sharing your concerns. Please note that we receive both positive and negative feedback from our customers, and we try our best to look into every review and help as much as we can. In fact, we really appreciate it that our traders take the time to share their feedback with us, as their suggestions and recommendations help us make our apps better and improve our clients' experience. Though, as you mention, some of these messages could address certain issues and negatively connotate them. You can rest assured that we handle them with the utmost care and priority.

If you're interested in learning more about OctaFX and our advantages as a Forex broker, we highly encourage you to get in touch with our team directly. They're always here to help and will gladly introduce you to our services and help you get started. We strongly believe that we've managed to build highly competitive trading services for over 9 years that we've been on the market, and it's accessible for everyone who wants to become a part of the Forex community and achieve their goals.

We're looking forward to seeing you on our live chat, so please message us anytime.

Kind regards,
OctaFX Rep.

22 Apr 2021Peer
I have two withdrawals pending w2626659 and w2658753. those are 153$ and 980$. still not credited. they are simply saying wait. but we have some other plans too.

28 Apr 2021Official reply
Dear Peer,

We regret that you haven't contacted our Customer Support team first as they surely would have updated you on your withdrawals quicker. After checking your review with our team, we've found that your first request, W2626659, was completed on April 23. And our Financial Department asked you to resubmit the second one, W2658753, into two separate requests, which you did, and they were completed on the same day, April 23. We sincerely hope you have received your funds by now, but if not or have questions, please contact us directly, and our team will be more than happy to help and look into the issue.

We wish to apologize that these payment requests took longer than you expected and for all the inconvenience this could have caused. Please understand that our Financial Department is really doing their best to ensure that all payment requests don't exceed 24 hours. However, in exceptional cases, certain transactions could take longer, and for such occasions, we ask you to allow us extra time. And please don't forget that it may take up to 24 hours for a completed payment to be reflected in your bank account.

We hope we managed to address your questions, but if anything, please message us anytime.

Our team is always here to assist you.

Kind regards,
OctaFX Rep.

21 Apr 2021Madhusudhan Reddy
I placed wIthdrawal request on 16th Apr request id is W2620586 but still it is pending. every time I contacted support team they are telling funds been sent to bank and waiting for bank approval. I could see many people are suffering from withdrawal issues. There are chances our money is being used somewhere else as there is no proof of real transfer request this could be a big scam. The bank says they never received a request and this guys say they have processed our withdrawal request. And they dust out there are is huge count of similar issues guys we need to spread this and not let other loose hard earned money.

28 Apr 2021Official reply
Dear Madhusudhan Reddy,

Thank you for sharing your experience at OctaFX with us. We regret that your withdrawal request took longer than you expected. Looking into your review, we've found that the bank canceled it due to invalid payment details in the first place. Our team has emailed you right after asking you to resubmit it with the correct information. We hope you have received this message and already placed another withdrawal. Once it's in progress, our Financial Department will process it as soon as possible. If you have any questions, please contact us directly as our team is always here for you, and they will be more than happy to help.

We wish to remind you that it's crucial to carefully check your payment details before submitting a withdrawal request. Unfortunately, inaccurate data may cause payment delays and cancelation on the bank side. We also want to inform you that the processing times for bank payments could be increased in cases of a heavy workload. On such occasions, we ask you to allow our Financial Department extra time for processing. If you notice that your payment is taking longer, please get in touch with us right away, and our team will be happy to assist you and provide the latest updates.

Don't forget that we're always here to help, so please reach out whenever needed.

Kind regards,
OctaFX Rep.

15 Apr 2021Pratibha
I placed wIthdrawal request on 13th Apr request id is 2594354 but still it is pending. every time I contacted support team they are telling funds been sent to bank and waiting for bank approval.

19 Apr 2021Official reply
Dear Pratibha,

Thank you for taking the time to share your concerns with us. We deeply regret that your withdrawal request took longer than you expected. After looking into your review, we've found that it was successfully processed on April 15, but please allow up to 24 hours for a completed payment to be displayed in your account. In case you haven't received your funds yet, please contact our team with your recent bank statement, and they will be happy to look into it and help.

We also want to ask our customers to directly contact our Customer Support team whenever they have any questions before writing a review on forums. Our team is always here to help, and they will be happy to assist you faster than if you leave a message here.

We really appreciate your feedback and support, so please don't hesitate to message us anytime.

Kind regards,
OctaFX Rep.

14 Apr 2021Baz
I placed wIthdrawal request on 5th Apr but still it is pending. every time I contacted support team they are telling funds been sent to bank and waiting for bank approval.

19 Apr 2021Official reply
Dear Baz,

We regret to see that you haven't contacted our team first as they surely would have helped you with the issue quicker. Looking into your review, we couldn't identify you on our system since you didn't provide your OctaFX account information. That said, we wish to encourage you to reach out to us directly, and our team will be more than happy to help you out.

Please note that our Financial Department is trying really hard to ensure that all payment requests don't exceed 24 hours. However, in rare cases, certain delays with bank transactions could be possible, especially when our team handles a high number of requests. If your payment is taking longer than you expect, we encourage you to contact our team directly. They're always here to help and would love to look into it immediately and update you with the latest.

We're looking forward to hearing from you soon.

Kind regards,
OctaFX Rep.

11 Apr 2021Olugbemi Gabriel
Please before you write or submit any reviews, endeavour to interact with their customer representative team and get some clearification so as not to rubbish the image of the company as well as discouraging others. You should only come out when you have gotten the facts about your query. I encounter similar things at times from my other brokers, but we often get it settled after interactions with the online customer care representative or my account manager. Just saying this.

8 Apr 2021vishal rajput
I created withdrawal 1st April I am not received withdrawal from last 8 day or 4 working days. withdrawal id W2516538.

14 Apr 2021Official reply
Dear Vishal Rajput,

Thank you for reporting the issue to us. We deeply regret that you had to wait longer than you expected for your withdrawal. After looking into your review, we've found that a technical problem occurred during processing, and it was delayed. On April 12, you asked us to cancel this payment, and right after cancelation, our Financial Department has successfully processed the following withdrawal requests. We hope that the issue was resolved and you have received your funds by this moment. If not, or if you have any questions, please send us a message directly, and our team will be happy to look into it and investigate the matter.

We wish to apologize for the hold-up with your payment in the first place. Please note that our Financial Department is doing its best to ensure that all deposits and withdrawals are processed within the 24-hour time period. However, in exceptional cases, certain issues could take place with bank payments. In such instances, we notify our customers and ask them to allow us extra time for further investigation from our side. Please, if your payment is getting delayed, contact us as early as possible since it's crucial to understand what happened from scratch.

We sincerely hope that this incident won't discourage you from our services, and you'll remain an important part of our community. We would also appreciate it if you could send us all your feedback about our services. OctaFX is growing rapidly nowadays, and your suggestions and recommendations could help us make the app better.

We're looking forward to hearing from you soon.

Kind regards,
OctaFX Rep.

7 Apr 2021Rejin
Withdrawal not completed pending more than 9 days. Hi, I have initiated a withdrawal request (#2491113) on 29th March 2021 is not completed its pending more than 9 days, still asking me to keep patience and wait for longer a bit, and they said, they don't have no time frame to complete the request. and saying different reasons as local bank holiday, financial year rollover,etc, but even bank holidays also here i'm doing online money transactions, but their attitude regarding withdrawal for last few months is making me to think that they are going to bankrupt.

14 Apr 2021Official reply
Dear Rejin,

Thank you for contacting us and bringing this question to our attention. We apologize that you experienced trouble while placing a withdrawal request. Looking into your review, we've found an ongoing technical issue that occurred with local Indian banks, which our Financial Department is aware of and working on solving. We can also see that you requested this withdrawal to get canceled and placed another one which our team successfully processed right after. Simultaneously, we hope that the issue was resolved, but if you have any questions, please contact our team directly.

Once again, we wish to state our regret that you had to wait longer for your withdrawal. We understand that waiting could be very irritating, and it indeed doesn't sound like the services we're trying to provide here at OctaFX. Unfortunately, certain issues are possible with bank payments, and although these instances are rare, they require some time for investigation from our side. In such extraordinary cases, we encourage you, our customers, to contact us immediately as it's essential to start looking into the matter as soon as possible.

Please remember that whenever you have questions, you can always address them to our team. They're here for you and will be more than happy to help anytime you need it.

Kind regards,
OctaFX Rep.

1 Apr 2021Ajay Ogale
On February 28th, I have deposited 6000 INR but it is not credited in my trading account #18065953. My all deposits before and after this was successful and credited in trading account. For this problem, I have contacted many times to support team but after a month they are keeping me on wait. No email, no refund or no amount credited to my trading account. I have given them screenshot of payment, bank statements many many times but still they are not willing to solve this and for refund. Why they need a month for solving such small issue?

14 Apr 2021Official reply
Dear Ajay Ogale,

Thank you for reaching out and reporting the issue. We're deeply sorry that you had trouble depositing your funds. Looking into your review, we've found that a technical problem occurred while processing the payment. Our Financial Department is still investigating it with the payment processor. We wish to apologize for all the inconvenience this has caused you and assure you that our team is working really hard to resolve the matter as soon as possible. You'll be notified immediately via email once it's settled, and you're absolutely welcome to message us whenever you have questions. Our team will be happy to help and update you with the latest.

We understand that waiting could be very frustrating, but we ask you to allow us extra time as such issues require a detailed investigation from our Financial Department. Unfortunately, there are several reasons why a transaction could get canceled, and it takes time to define a reason for the decline. We also want to ask you to contact us immediately if your payment is taking longer as it could be crucial in such cases to start looking into the problem at the earliest.

We genuinely hope that this incident will not affect your satisfaction with our services, and you'll remain an essential part of our traders' community. Once more, we encourage you to message us directly if you want to check on your payment status or have any questions. Our team is always here to help, and they will be happy to assist you.

Kind regards,
OctaFX Rep.

30 Mar 2021Akbar Ali
Thank U octafx, I received my withdraw. Sorry for being impatient.

1 Apr 2021Official reply
Dear Akbar Ali,

We really appreciate the fact that you took the time to update us about your withdrawal. Thank you so much for letting us know that you successfully received the funds. We're deeply sorry that it took longer to process it, and we absolutely understand your feelings as waiting could be very frustrating. Please rest assured that our Financial Department works really hard to reduce the processing time. However, due to India's banking holidays and a high number of requests, our technical capacity is temporarily limited, and it takes slightly longer to process bank payments.

Looking into your review, we've found that our Financial Department completed your request on the same day as you left your first review. We want to remind you that it may take up to 24 hours for such payment to be displayed in your bank account, which may be the case with your request as well. Since you already received your funds, we genuinely hope that the issue was resolved, but if you have any other questions, message us directly, and we'd love to assist you.

We wish to encourage you to contact us right away if your payment is taking longer. Our team is always here to help, and they will be more than happy to look into the issue and update you with the latest. Your feedback about our services is also welcome as it helps us make the app better.

Please don't hesitate to contact us directly whenever needed as we're always happy to hear from you.

Kind regards,
OctaFX Rep.

29 Mar 2021Akbar Ali
Withdraw W2483156. I didn't received my first withdraw. They said they already processed the amount. Now they are asking about bank statement. Why I need them to provide my bank statement. Why the withdraw as not so straight as deposit.

29 Mar 2021Akbar Ali
I didn't received my withdraw and now they are asking me for bank statement. What's wrong why it's not so straight like deposit. withdraw # W2483156.

28 Mar 2021Rodenley Darbel
No one can trust this broker. Withdrawal with them is like impossible. Very bad broker.

31 Mar 2021Official reply
Dear Rodenley Darbel,

Thank you for reaching out to share your feelings about our brokerage with us.

We regret to read about your dissatisfaction with our services. Looking into your review, we've found that our Financial Department successfully processed your withdrawal for less than half an hour, and we can't be more proud to share this information with the rest of our community here. Please, let us remind you once again, as you've probably already received this information from our support team that your BTC was sent to the address you provided to us. We can see that your transaction received many confirmations, which means that your BTC should have already reached your wallet. If you haven't received your funds, please check your Bitcoin address in your Personal area here: https://my.octafx.com/withdraw/ and contact us directly for further investigation.

Don't forget that our team is always here to help, and they will be happy to help you with any questions you may have.

Kind regards,
OctaFX Rep.

27 Mar 2021Pavan Kumar
Dear Traders, Please read forex brokers agreement, terms and conditions before join. you need to understand first what are their deposit and withdrawal terms procedures. If you find any problem with your transactions, first we need to send ticket to support department and chat with executives. If we still not find any response from any of them, then come here and report. This type of reviews and complaints will disturb new traders who want to join with this forex broker.

25 Mar 2021Ausaf Ahmad
My octafx account -18085779 I have made a withdrawal request. 1. On 22th March for 40$ it's been 3days and still I didn't recieve the money. 2.On 24th March for 15$. still I didn't recieve the money.

31 Mar 2021Official reply
Dear Ausaf Ahmad,

Thank you for letting us know about the withdrawal issue.

We deeply regret that you had to wait longer for your payment, and we want you to know that we're working really hard on reducing the processing times. However, due to India's banking holidays and a high number of requests, certain hold-ups are possible, and we ask you to allow us extra time. After looking into your review, we've found that both your payment were successfully processed on March 25 and 29. As you haven't contacted us since then, we can assume that you received both payments and the issue was successfully resolved, but please contact us directly if needed. Our team will be happy to assist you and help with your questions.

Please remember that our team is always here to help, and you can rest assured that they will provide you with the latest information and assist whenever you need it.

Kind regards,
OctaFX Rep.

23 Mar 2021Niketan Patel
I withdrew on 21 March 2021 and it almost three days gone but till today i am not getting my money into my bank. when i spock customer care they told me that our finance team is overwhelming of withdrawn request so it will dealy. again I ask when i recived money into my bank they told me that we dont have time frame. So all forex trading it is big scam. Please be carefull

26 Mar 2021Official reply
Dear Niketan Patel,

Thank you for reaching out and bringing this question to our attention.

We're deeply sorry to read that your withdrawal took longer than you expected. Looking into your review, we've found that your request was successfully processed on March 24. Please note that our Financial Department is indeed overloaded with requests at the moment, and even though they're doing their best to reduce the processing time, it still takes a bit longer. That said, we appreciate your patience and ask you to allows us extra time. As for your payment, we hope that your funds have successfully reached your account by now, and consequently, the issue was resolved. But if you have any questions, please message us directly, and we'll be happy to help.

We wish to apologize that you had to wait longer for your payment to be processed. Our team is working hard to ensure that the processing time doesn't exceed 24 hours, but certain holdups are possible for bank payments. If your withdrawal is taking longer, we actively encourage you to contact our support team right away, as they will be happy to update you on your payment status. They're always here to help, and we'll be happy to hear from you anytime.

We want you to know that your feedback is always welcome at OctaFX, so please don't hesitate to message us whenever needed.

Kind regards,
OctaFX Rep.

21 Mar 2021Selim
W2409433. withdrawal I have received today. Thank you Octafx TM. Octafx Is very trusted and legit broker. I was worried during my pending withdrawal because some fake youtuber reviewed octafx is scam. Most of them they only want views on their videos, they dont help other people so we should unsubscribe them. So I can say now Octafx is legit and trusted broker. I am very sorry for my previous review. Thank you Octafx TM

26 Mar 2021Official reply
Dear Selim,

We really appreciate that you took the time to let us know about your case being resolved. Thank you so much for sending us praise and sharing this significant feedback with the rest of our community. We'll make sure to show it to our team as well, as such positive messages are always a great reminder for them that they're doing everything right. Our Finance team is really trying their best to make sure that every request is processed on time, and there's no doubt they will be happy to read your review.

Please don't hesitate to send us a message directly whenever you have questions or feedback. We're always here to help and will be more than happy to hear from you anytime soon.

Kind regards,
OctaFX Rep.

19 Mar 2021Erraballi Hari krishna
My octafx account -6158115. I have made a withdrawal request. 1. W2416346 on 18th March for 758$ it's been 2days and still I didn't recieve the money. 2. W2423200 on 19th March for 158 $ .. still I didn't recieve the money. Previously I was very happy with octafx service but now because of this I lost hope in octafx.

26 Mar 2021Official reply
Dear Erraballi Hari krishna ,

We're sorry to read about your dissatisfaction with our services. Currently, our Financial Department is overloaded with payment requests, and it takes slightly longer to process them. We appreciate your patience and ask you to allow us extra time for processing. Looking into your review, we've found that both your withdrawal requests were completed on Monday, March 22. We sincerely apologize that it took longer and hope that your funds already reached your account. In case you're still waiting, please contact us as soon as you can, and our team will be happy to investigate the matter.

Once again, we wish to state our regret that you had to experience holdups in processing. This definitely doesn't sound like the services we're trying to provide here at OctaFX. We wish to state that our Financial Department is working really hard to ensure the processing time doesn't exceed 24 hours. However, certain delays are possible for bank payments, and some of them could take lightly longer than usual, especially if requested before the weekends.

We want to encourage you to contact us immediately if your request is being delayed. Our team is always here to help, and they will be more than happy to update you on your payment status and provide the latest.

We hope that this incident will not affect your overall experience with OctaFX, and you'll keep enjoying our services even more years ahead.

Please message us anytime whenever you have feedback or questions.

Kind regards,
OctaFX Rep.

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18 Mar 2021MOHAMMAD SELIM
I had withdrawals,of 50$ (request id:- W2409433). I spoke to your customer service they said that they have processed and waiting for bank approval but bank said they didn't had any request to approve, where is my money? I want my withdrawal, help me.

26 Mar 2021Official reply
Dear Mohammad Selim,

Thank you for reaching out and sharing your feelings about holdups.

We're sorry that it took longer than you expected to process your withdrawal. Our Financial Department is currently overloaded with requests, and we ask you to allows us extra time. Looking into your review, we've found that our team actually processed your request for less than half an hour, and we can't be more proud to mention it here. Please note that we also ask you to allow up to 24 hours for a completed payment to show up in your bank account after it's done on our side.

That said, we sincerely hope that your funds have reached your account by now, and as we can see from another review you left here afterward, they really did. Consequently, we believe the issue has been resolved, but you're welcome to contact us directly if you have any other questions.

We'll be more than happy to hear from you and help whenever you needed.

Kind regards,
OctaFX Rep.

17 Mar 2021Gautam Agrawal
I had 2 withdrawals. One of 69$ (request id:- W2399854). And other of 5$ (request id:- W2401736). I spoke to your customer service they said that they have processed and waiting for bank approval but bank said they didn't had any request to approve, where is my money? I want my withdrawal, help me.

25 Mar 2021Official reply
Dear Gautam Agrawal,

We apologize that you experienced delays with your withdrawals. Looking into your review, we've found that both your requests have been completed the following day after being requested. Please be informed that it may take up to 24 hours for a completed payment to be displayed in your bank account. We sincerely hope you have received them by now, but if not, please message us directly, and our team will be happy to look into it immediately.

We want to mention that OctaFX is growing rapidly, and we receive many payment requests. Our Financial Department is doing their best to ensure that everything is done on time and the processing time doesn't exceed 24 hours. However, as they handle a high number of requests, we ask you to allow us extra time. In such cases, if your payment request is taking longer, we strongly encourage you to contact our support team first. They're always here for you and will be more than happy to keep you up-to-date about your payments.

Please do not hesitate to message us anytime you need it, as we're always here to help.

Kind regards,
OctaFX Rep.

28 Feb 2021jugurtha kheloui
I don't understand when every broker offer 1 pip spread. here they are at 4. is that a fancy broker to lose money?

4 Mar 2021Official reply
Dear jugurtha kheloui,

Thank you for taking the time to bring this question to our attention. Please note that at OctaFX, we offer floating spreads which may vary depending on the current market status. Such spreads reflect the prices of trading instruments more accurately and clearly display how quickly they are changing. You can always visit our website and look at spreads in real-time, and you will see that our spreads start from 0.4 pip and vary for every trading instrument.

We also want to mention that we've decided to lower our spreads up to 14 points as part of our efforts to fight the current COVID-19 pandemic. And we want to keep them this low for as long as we can despite the market volatility. Consequently, our spreads are one of the most competitive on the market right now.

We hope this answers your question fully. However, if you have anything else to share with us, please don't hesitate to send a message. Our team is always here to help, and we'll be happy to hear from you anytime.

Kind regards,
OctaFX Rep.

26 Feb 2021Pranav
I have 42$ in my account. But I can't withdraw. Rejected when withdrawn when it seems that ''you have no free fund''. Please give me a reply.

4 Mar 2021Official reply
Dear Pranav,

We regret to see you didn't reach out to our team before writing this message, as they surely would have helped you with the issue quicker. Unfortunately, looking into your review, we couldn't identify you on our system since you didn't provide your OctaFX account information. That said, please get in touch with us directly, and our team will be more than happy to help you resolve the matter.

We also want to inform you that you need to close all your open orders before requesting a withdrawal, as your free margin has to exceed the amount you requested. Otherwise, our Financial Department won't be able to process it due to insufficient funds. In such issues, we always suggest you contact us immediately and let our team investigate what exactly is happening with your account. Please don't forget that they're always here for you and will be happy to help.

We're looking forward to hearing from you soon.

Kind regards,
OctaFX Rep.

24 Feb 2021Pravin
Is Octafx real trading? I cannot receive my withdrawal amount but in octafx withrawal process is completed through icici bank and my withdrawal request id is w2268655. Pleas check this application for scam!

4 Mar 2021Official reply
Dear Pravin,

Thank you for reaching out to us and reporting the issue. We regret to see you didn't contact our team before and want to ask you to chat with them first if you encounter any problems while trading. They will help you quickly. After looking into your review, we've found that our Financial Department processed your withdrawal request the same day you left your review shortly after. Please note that it could take up to a few hours for bank payments to be reflected in your account. We sincerely hope that the funds reached you quickly, but please contact us immediately if you still have not received them.

We want to inform you that at OctaFX, bank payments are processed within a few hours by our Financial Department. Although in extraordinary cases, when our team handles a high number of requests, we ask you to allow us extra time to process your payment. Please, if your payment request is taking longer, send a message to our team for updates. They will be happy to keep you up to date on your request's status and help whenever you have questions.

Our team is always here to assist, so please don't hesitate to send us a message at any time.

Kind regards,
OctaFX Rep.

22 Feb 2021Karan Hinduja
Hi, someone please help me as octafx has holded my funds and not allowing to withdraw. At first they stated I did not trade but I gave them the screenshots of my daily trading now they are telling very few trades. Is this a joke or some kind of thing I want to withdraw my own money and I have given the justification for it. Please someone reading this provide me a escalation matrix or contact to consumer forum as I am in need of my money now due to personal emergency and this company is not releasing my funds. Please help.

22 Feb 2021Karan Hinduja
Reached out to customer team many times, everytime being told to wait. Gave all clarifications. someone reading this please provide me a way to raise this to consumer court as for my own money I have to wait for funds.

4 Mar 2021Official reply
Dear Karan Hinduja,

Thank you for letting us know about the issue. After looking into your review, we've found that our team was still looking into your case when you left your message here, and your withdrawal was processed the following day shortly after. We appreciate your patience, but we'd like to ask you to wait next time for our team's final decision if they are investigating the reported matter. As it's been successfully resolved, for now, we hope you don't have any questions, but if you do, please let us know. We would love to look into it and help.

Please note that as soon as you verify your account, you can withdraw your funds at any time. However, if you did not perform any trading and want to request a withdrawal, we can transfer the transaction fees onto you, and that's because we receive commissions for clients' trades, which we then use to cover all the deposit and withdrawal fees on their behalf. Our Financial Department could also request information about withdrawal reasons from you in a case like yours. It's done solely for security reasons and follows our AML policies and provisions.

We hope this message clarifies your question. However, if you have any other or feedback about our services, we'll be happy to hear from you directly.

Please don't hesitate to send us a message anytime soon.

Kind regards,
OctaFX Rep.

20 Feb 2021Sahil
I deposited money of 1000 using upi in the ID given to me that it was a successful transfer but in my octafx account it told me the transaction can not be processed since the amount is less than 1500 now I lost my 1000 to that account as mentioned, is there a way to get my money back?

3 Mar 2021Official reply
Dear Sahil,

Thank you for taking the time out to report the problem. Please let us remind you to contact our team first on a future occasion as they could have helped you with your question quicker. Unfortunately, we couldn't look into your inquiry since you didn't provide your trading account number in your review. Please contact us directly to provide this information, and our team will be more than happy to look into the matter and investigate what happened.

We want to point out that the minimum deposit amount for Indian banks is 1500 INR. You can find this information in your Personal Area, and regularly, if you're depositing from there, you won't be able to invest less than this. Your payment containing a lesser amount will be automatically refunded in most cases, but we strongly encourage you to get in touch with our team if you paid less. Such cases require in-depth investigation from our Financial Department, so please send us a message after reading this reply. Our team is always here for you, and they will be more than happy to look into the matter and guide you further.

We're looking forward to hearing from you soon.

Kind regards,
OctaFX Rep.

10 Feb 2021Sanu Samar Vir
How long does it take to get bank approval for withdrawal?

15 Feb 2021Kelvin
I received my money within 24 hours.

10 Feb 2021Sanu Samar Vir
I have deposited money through bhim upi but without using the deposit for trading I withdrew it. Will I get my withdrawal? if yes how much time? request id W2180223.

17 Feb 2021Official reply
Dear Sanu Samar Vir,

Thank you for reaching out and raising the question. We regret to see you hadn't contacted our support team before you left the review, as they would have helped you solve the problem sooner. After looking into your review, we've found that your first withdrawal request was rejected due to an incorrect IFSC code. However, the following request created shortly after was successfully processed. We'd also like to mention that it took less than five minutes for our team to handle the second one. Consequently, the issue has been entirely resolved.

Please note that at OctaFX, payment requests are processed within a few hours by our Financial Department. Although in extraordinary cases, when our team handles a high number of requests, we ask you to allow us extra time to process your payment. That said, we want to encourage you to contact us directly if your payment request is taking longer. Our team will be happy to keep you up to date on your request's status and help whenever you need it.

Please don't hesitate to send us a message anytime soon.

Kind regards,
OctaFX Rep.

3 Feb 2021Kanchana Narayanam Pillay
Withdrawal Id W2059291. OctaFx Account no. 11366372. please dont delay my payment. Please I have not receive my payment more than 1 week. I have been sending my bank statement pdf. but your customer service is replying I send link and keep repeating for few days with this reason. please look into it and its frustrating. Thank you

17 Feb 2021Official reply
Dear Kanchana Narayanam Pillay,

Thank you for taking the time to write to us about your experience. We're sincerely sorry that it took longer to handle your withdrawal. After reviewing your case, we've found that the first attempt to process it failed due to a technical issue involved, and it was sent again on February 4 and processed the following day. That said, we hope your funds have successfully reached your account, and consequently, the issue has been resolved.

We wish to apologize for the poor experience with our support team and the waiting time. This definitely doesn't sound like the type of service we're aiming to provide at OctaFX. Our team is doing its best to ensure the processing times don't exceed 24 hours. However, please note that certain holdups are possible for bank payments. We understand that it might be frustrating, and we ask for your understanding in such extraordinary cases. Our Financial Department needs extra time to look into the matter to understand what happened. They may also request a recent bank statement as it's one of the essential documents that help us investigate payment issues.

We hope that this incident will not affect your satisfaction with our services and you'll remain a part of our traders' community.

Please send us a message anytime soon if you have any questions. We'll be happy to hear from you and help.

Kind regards,
OctaFX Rep.

1 Feb 2021Roshel Naidoo
I have tried to withdraw via Visa on Octafx which is the payment method used to deposit. It declines and they say I must use either skrill or bitcoin, why I cant I use Mastercard then? None of the above is the same as the deposit method anyway? Both Skrill and bitcoin platforms are terrible and unusable. I need to get my money out please help.

17 Feb 2021Official reply
Dear Roshel Naidoo,

Thank you for letting us know about the issue. We deeply regret that you had difficulties withdrawing your funds. After looking into your review, we've found that the mentioned bank payment was declined as some technical issue took place, and our team asked you to use alternatives. The issue has been resolved shortly after as your payment was successfully sent to you via Neteller. However, please send us a message directly if you have any questions, and we'd love to help.

We wish to apologize that you had to change your payment method. One of our requirements is that your deposit and withdrawal payment means must match, but in exceptional cases, such as yours, we ask to use alternative options. Regrettably, some bank issues could occur sometimes, and although these instances are rare and our team is doing its best to prevent them, you may have been asked to use other payment ways.

We hope that this issue will not affect your overall experience and you'll keep enjoying trading with us. We also want to ensure you that we'll carefully investigate the case with our payment provider and do our best to protect our traders from such issues in the future.

Please contact us soon if you have any further questions. We're always happy to hear from you.

Kind regards,
OctaFX Rep.

30 Jan 2021Zee
I have a question: after investing with Octa, do you need to pay when you want to withdraw your profits and also pay commission to the broker?

3 Feb 2021Official reply
Dear Zee,

Thank you for getting in touch and sharing your question with us. OctaFX does not charge its clients any fees for deposits and withdrawals, as we cover them ourselves. Therefore, once you verify your account, you can withdraw your profit at any time.

We hope this answers your question fully. However, if you have further questions, please contact us via live chat on our website. Our team will be more than happy to hear from you and help.

Kind regards,
OctaFX Rep.

30 Jan 2021Roshel Naidoo
I used my Visa card to deposit money however trying to withdraw funds using the same method and octafx declines the request everytime. Consulted with my bank and nothing was rejected by them. Octafx is unable to give me a reason as to why my funds cannot be returned using the same method that they were deposited. Spoke to multiple consultants regarding this.

30 Jan 2021Mathew Joseph
If I funded my Octafx account and I didn't use to trade and maybe I changed my mind and decided I didn't want to trade can I withdraw back my funds without trading?

30 Jan 2021Mathew Joseph
And is it absolute that I always have to withdraw with the method of deposit all the time? What if I deposit through my bank card and withdraw through I Skrill for certain personAlly reason and that's the only I can deposit and withdraw would that be impossible?

3 Feb 2021Official reply
Dear Mathew Joseph,

Thank you for reaching out and drawing our attention to this question. Please note that as soon as you verify your account, you can withdraw your funds at any time. However, if you did not perform any trading and want to request a withdrawal, we can transfer the transaction fees onto you, and that's because we receive commissions for clients' trades, which we then use to cover all the deposit and withdrawal fees on their behalf.

Covering your second question, please pay attention that at OctaFX, your deposit and withdrawal payment methods must match. That said, if you deposit through your local bank, it also should be your withdrawal option. It's an important requirement that also follows our Customer Agreement and AML provisions to provide our clients financial security. Different payment options could be considered in exceptional circumstances and determined solely by our Financial Department, which might indicate the client's most appropriate withdrawal method.

We hope we managed to answer your question fully. However, if you still have any other feedback, we'll be happy to hear from you directly and assist you with it.

Kind regards,
OctaFX Rep.

27 Jan 2021John Bezeredi
I tried logging in today and all I got was "this site can't be reached" (www.octafx.com). The customer service rep, (who was in Malaysia for some reason), said that there was a problem with the platform (I am on the MT4 platform). What is happening and when will it be fixed?

2 Feb 2021Official reply
Dear John Bezeredi,

Thank you for reaching out and bringing this question to our attention. We're sorry to read you couldn't access our website at the time you posted your review. Unfortunately, we were going through unexpected maintenance on our site, and our team was working on fixing the issue, which was done the following day. It's in working order now, and you can access our website in full.

We wish to apologize for all the inconveniences that this may have caused you. We understand that it was very uncomfortable for you, our clients, not to access our website for some time. We also want to ensure you that we'll take any necessary actions to prevent this from happening in the future.

Please don't forget that you can also contact us through our official social media pages. Our team is always there for you, and we'll be happy to update you with the latest or help with any of your questions.

Kind regards,
OctaFX Rep.

17 Jan 2021Shaul Hameed Mohaideen
I am deposit in my copy trading wallet 1829/-rs (25.5 USD) via money transfer from IDFC bank to octafx account it was successful sent but in octafx it was got rejected bcoz of not mentioned octafx in Beneficiary name I mentioned some other name it was given in octafx. now where was my amount 25.6 USD how to get that back.

22 Jan 2021Official reply
Dear Shaul Hameed Mohaideen,

Thank you for reaching out and sharing your experience with us. We deeply regret that you had trouble depositing your funds. Unfortunately, we couldn't identify you on our system and look into what happened since you didn't provide your trading account number. Please send it to us directly over the live chat on our official website, and we'll be happy to investigate the issue.

Please don't forget that our team is always here to help, and we're looking forward to hearing from you soon.

Kind regards,
OctaFX Rep.

13 Jan 2021Pratyush Baral
I just tried to withdraw my money, it's still in pendimg list from 1 day. They said money is sent & bank is not responding. Today they say, they themselves didn't sent the money and have some problem with them. Please send my money today.

19 Jan 2021Official reply
Dear Pratyush Baral,

Thank you for reaching out and sharing your feelings with us. We deeply regret that your deposit request took longer than you expected. After looking into your review, we've found that it was processed on January 13, 13:15 server time GMT+2, shortly after this review was published. Consequently, we hope that the issue was completely resolved, but if you have any questions, please contact us anytime.

Please note that at OctaFX, withdrawal requests are processed within a couple of hours. In some cases, when our Financial Department handles a high number of requests, we ask you to allow us extra time to process your request. The holiday season is usually the busiest time of the year, and in light of what we just referred to, we'd like to ask for your understanding, as this may cause slight delays and holdups. Nevertheless, please rest assured that our team is doing its best to ensure that the processing time doesn't exceed 24 hours.

We also want to encourage you to contact us directly if your payment request is taking longer. Our team is always here to help, and they will be happy to keep you updated on your request's status. So, please don't hesitate to send us a message.

We'll be happy to hear from you anytime soon.

Kind regards,
OctaFX Rep.

9 Jan 2021Meet
If I deposit with my local bank, so can I take withdrawal from the same Octofx account. Can withdrawal transfer to my skrill account?

19 Jan 2021Official reply
Dear Meet,

Thank you for taking the time to contact us and bring this question to our attention.

Please note that at OctaFX, your deposit and withdrawal payment methods must match. That said, if you deposit through your local bank, it also should be your withdrawal option. It's an important requirement that follows our Customer Agreement and AML provisions to provide our clients funds' financial security. Different payment options could be considered in exceptional cases, but regularly, you won't be able to deposit via your local bank and withdraw to your Skrill account.

We hope this fully answers your question. However, if you still have any other feedback, we'll be happy to hear from you directly and assist you with it.

Kind regards,
OctaFX Rep.

Show more

7 Jan 2021John
I transferred $10 just for a start but I later discovered the minimum is $50 and I've been demanding for a refund but all to no avail. I've sent my bank statement, receipt but no help coming forth. They keep on saying their financial team can't find it. it's bad. first time first discouragement and disappointment.

19 Jan 2021Official reply
Dear John,

Thank you for letting us know about your experience. We're sorry to hear that you had trouble depositing your funds. Unfortunately, you didn't provide your trading account number, and we couldn't identify you on our system. If you could contact us directly and share your OctaFX account details, we'll be happy to look into what happened and investigate the matter with our Finance Department.

Please note that all deposit requests that weren't processed are sent back automatically as refunds. However, if your deposit did not reach your account for whatever reason, we always suggest contacting our team immediately to look up the payment. We also want to point out that you can always find the minimum deposit amount in your Personal Area when you're creating a deposit request. We strongly encourage you to follow these requirements as it could be crucial in cases like yours and help prevent them from happening.

We're looking forward to hearing from you soon. And we hope that it won't take much time to receive your funds back.

Kind regards,
OctaFX Rep.

4 Jan 2021Joshua
I transferred 10000 Naira to OctaFX, not knowing that the minimum amount is 15000 Naira. And I was debit 10000 Naria from my acc. Pls I need my money back.

19 Jan 2021Official reply
Dear Joshua,

Thank you for taking the time to reach out and share your experience with us. We regret to read that you had trouble depositing your funds. Unfortunately, we couldn't look into your inquiry since you didn't provide your trading account number in your review. Please contact us directly to provide this information, and our team will be more than happy to look into the matter and investigate what happened.

Please note that since the minimum deposit amount for Nigerian deposit options has been increased only recently, we made an exception to allow the first incoming payments with the old, lower required amount. For this, you need to submit a new deposit request. In this case, you need to create a deposit request in your Personal Area for 15 000 NGN and submit your payment proof. However, you should be aware that your next payment containing anything less than the minimum amount will be automatically refunded.

We're looking forward to hearing from you soon, so please don't hesitate to send us a message.

Kind regards,
OctaFX Rep.

3 Dec 2020Uloma Enyinnaya
I made a deposit to this trading account 17076833. it was rejected on the grounds of unverified account, please how do I get my money back?

10 Dec 2020Official reply
Dear Uloma Enyinnaya,

We regret to see that you hadn't contacted our support team before you left your review, as they would have helped you resolve your issue quicker. That said, after looking into it, we found that it has been resolved shortly after. And, if there's anything else we can do for you please, don't hesitate to get in touch with us.

Please note that at OctaFX, you have to verify your account to enjoy certain payment methods and withdraw your funds, as verification helps us secure and protect our traders.

If, for whatever reason, a payment was declined, a trader shouldn't be discouraged. We will still be able to locate a payment after they complete the verification. Consequently, the same happened in your case. In any case, if a trader doesn't want to proceed with the verification, they can always send us details for a refund, and our Financial Department will process it for them.

We're always happy to help, so please, do not hesitate to contact us whenever you need our assistance.

Kind regards,
OctaFX Rep.

30 Nov 2020Mitul Patel
when I deposited 100$, It deducted from my bank account but not credited in octafx trading account. Then, I contact via live chat and they told me that payment gateway decline this transaction so just give me pdf bank statement and your 100$ will be refunded (bounce back) to your bank account. It require minimum 3-5 days to maximum 14 days to complete this process. 4 days gone but nothing happen. still waiting. My ac id: 12255380

4 Dec 2020Official reply
Dear Mitul Patel,

We're sorry to read that something went wrong when you were trying to deposit, and your payment was declined. After looking into your review, we can see that your deposit couldn't go through the payment gateway and was automatically bounced back as a refund. Typically it takes up to 14 business days for the payment processor to refund a payment. However, please allow extra time as these timeframes are applied to simple refunds, and in some cases, it could take longer to process it.

We want to take a chance and apologize for all the trouble that it may have caused you. Our Financial Department is carefully investigating this issue, and our team will inform you as soon as they hear back from the payment processing company. Unfortunately, declines occur for many reasons, and it takes time to look into the matter and issue funds back to your account. We understand that the process may be frustrating, but we sincerely hope it won't take much longer to receive your funds.

Please remember that our team will always be happy to keep you updated, so please contact us whenever you have any questions.

Kind regards,
OctaFX Rep.

26 Nov 2020Mitul Patel
I have deposit first 108$ around 2 months ago and it successfully credited to my account instantly. then again i deposited of 60$ this week and it takes 2 to 3 hrs to credit in my account. But, today when i deposit of 100$ via same method of netbanking, still money not credited in my trading account and after I contact them then they told me that" unfortunately, your transaction is failed (payment gateway error) so kindly wait for 24hrs. If deposited amount not credited in your trading account within 24hrs or not refund your bank account then contact our financial department and submit your bank statement, your problem will be solved." I also contact my bank manager and he told me that transaction of 100$ is successfully happened today. so I am just waiting of my money either credited to my trading account or refund to my bank account in their 24 hrs. further update I will post here tomorrow about this issue.

23 Nov 2020Karin Marie Hugo
I've deposited Friday $200 into my account. Monday morning I've reviewed the spreads between 5 other brokers I'm using. Low and behold. Octa spreads is almost double that what the other brokers is. So Monday I've decided to withdraw my $200 to put into one of my other accounts. They've actually refused to give my money back because I have not traded with the $200. What a joke this is. People actually warned me about you guys. did I listen. No, that's why I'm sitting here typing this review. Bad. will never reccomend anyone to make use of them. Just because I did not trade does not mean you can keep MY money.

4 Dec 2020Official reply
Dear Karin Marie Hugo,

Thank you for reaching out and sharing your feelings with us. We're extremely sorry you had trouble withdrawing your funds. Looking into your previous inquiries, we can see that your withdrawal was on the same day you left your review. We hope that you didn't experience any other issues since, but please get in touch with us if needed.

Please note that when traders don't perform any trading and request a withdrawal, our Financial Department may request information purely for security reasons. That is why you were asked to provide such, and your withdrawal was processed the same day our team received the said information. We apologise for any troubles this scrutiny may have caused you. The requirement is an important part of our compliance with the AML policy.

In regards to the spreads, please note that brokers have a different pool of liquidity providers. That is why you may come across a slight difference in spreads between different brokerages. It's absolutely normal, and you should take many factors into account, such as commissions, for example, or whether the spreads displayed reflect those on the trading platforms. As regrettably, it is a common practice for some brokers to display lower spreads than those visible on their trading platforms. At OctaFX, we display all spread in real-time. Not to mention that as a part of our efforts to fight the current COVID-19 pandemic, we've decided to lower our spreads up to 14 points. And we want to keep them this low for as long as we can despite the market volatility. Consequently, our spreads are one of the most competitive on the market right now.

We truly hope that this incident will not affect your future enjoyment of our services and that after receiving our explanation of your concerns you'll remain a part of our traders' community.

Please send us a message anytime, should you have any questions. We'll be happy to hear from you.

Kind regards,
OctaFX Rep.

20 Nov 2020Ictlett
I deposited withdral fee and i want refund for that, they are saying i can't get it, i need my money back because i ddn't withdraw the profit

4 Dec 2020Official reply
Dear Ictlett,

Thank you for taking the time to reach out and share your experience with us. We regret to read that you had trouble withdrawing your funds. However, we couldn't look into your previous enquiries since you didn't provide your trading account number. Please send it to us, and we'll be happy to investigate the said issue.

Please note that at OctaFX, you can withdraw your funds once your account is verified. It's done for security reasons to protect our customers. We also encourage our traders to contact us immediately if they experience any trouble while requesting withdrawals. Our team is always here to assist you, and they would love to help whenever you need it.

We're looking forward to hearing from you soon, so don't hesitate to send us a message.

Kind regards,
OctaFX Rep.

16 Nov 2020Emma
I deposited using mastercard, then rejected but my bank account debited. how can i get my money back?

19 Nov 2020Official reply
Dear Emma,

Thank you for letting us know and sharing your experience with us. We're sorry to hear that your deposit request was rejected. Unfortunately, you didn't provide your trading account number, and we couldn't identify you on our system. If you could contact us and share your OctaFX account details, we'll be happy to look into what happened and investigate the matter with our Finance Department.

We also want to assure you that there's nothing to worry about. Please note that every deposit request that wasn't processed and rejected is automatically sent back by our payment system as a refund. There could be many reasons why declines occur, and that's why we need to know your account information to understand what happened better.

Please get in touch with us as soon as possible, and we'll be more than happy to help you out with this payment.

Kind regards,
OctaFX Rep.

5 Nov 2020Monica
i have been complaining about this issue of withdrawing for the longest time now and no help is forth coming. should we be worried?

11 Nov 2020Official reply
Dear Monica,

We're sorry to read you're experiencing holdups while requesting withdrawals. We couldn't look into your previous inquiries since you didn't provide your trading account number. Please share this information with us so we could investigate what a cause for the delay was.

Please note that payment requests are being processed within a couple of hours. However, we ask to allow us extra time when our Financial Department handles a high number of requests. And please remember that you can always check your request' status with our team. They will be more than happy to look at it and advise you further.

We're waiting to hear from you shortly, and if there's anything else we can do for you please, do not hesitate to send us a message.

Kind regards,
OctaFX Rep.

2 Nov 2020Shaziya
I deposited money into my octafx account but 2 tiles it failed. My account got debited twice and still they are struggling to get a reply from their finance team. They have even blocked me sonI can't chat with their customer support. They aren't really a-scam but they are not managed properly.

11 Nov 2020Official reply
Dear Shaziya,

Thank you for reaching out and sharing your feedback with us. We regret to hear that you were having trouble making a deposit. Unfortunately, we couldn't identify your account on our system. With that in mind, could you share your trading account number with us, as it will help us verify your complaint?

Please note that all deposit requests that weren't processed are sent back automatically as refunds. However, these declines may occur for many reasons, and we need to look into the problem with our Finance team to define what happened in your case.

We're looking forward to hearing from you soon. And we hope that it won't take much time to receive your funds back.

Kind regards,
OctaFX Rep.

2 Nov 2020Poonam narwaria
Octafx is a thief. I deposited rs 1500 to their account through sbi pay but they didn't credited to my account and they are saying that We didn't received any money . I hv provided them bank statements 6 times and and now it's more than 36 days they r not refunding nor crediting amount. Before they were saying that they didn't received money now they are saying that they have credited amount to my account. 36 days 6 times bank statements and almost more than 20 live chat but nothing solved. So plz guys not trust octafx they're just thieves.

29 Oct 2020Soli
Octafx must fix their problems with VISA please. or else we will report Octafx as a broker.

11 Nov 2020Official reply
Dear Soli,

Thank you for letting us know and bringing this question to our attention. We're sorry to read you're having trouble with Visa payments. Yet we couldn't identify your account on our system, and we're not sure what problem you're referring to. Please provide us with as many details as possible, and we'll look into the issue with our Financial Department to investigate it and understand what happened.

We would also like to encourage you to contact us immediately if you are having any issues or have questions. Our team is always here to assist, and they will be more than happy to help you out.

Kind regards,
OctaFX Rep.

7 Oct 2020Musa
Oktafx are big scammers. They would let you invest with them, once your money is in their hands,there's no way of getting it back. They took all my money I invested including my profits. I would never recommend them. If you want to throw your money down the drain, try them!

12 Nov 2020Official reply
Dear Musa,

Thank you for reaching out and sharing your feelings with us. We're extremely sorry you feel this way about OctaFX. We couldn't identify you on our system, and it's not clear what problem you faced on the app. Could you please provide your trading account number and any details about what happened? We'll be more than happy to look into the matter and investigate it.

Please note that OctaFX is a worldwide recognizable Forex brokerage. We've been on the market for years providing the most convenient trading experience to our clients. We operate in full compliance with international standards, and we offer an extensive set of measures designed to protect your funds. And our customers are always able to request a withdrawal once their account is verified.

We hope to receive a reply from you soon. Our team is more than eager to assist you and investigate what happened.

Kind regards,
OctaFX Rep.

4 Oct 2020Joseph B
I can tell you 100% if you follow the very clear format of Octa fx there is absolutely "No problem" with this broker. l trade there account every week, and l trade successfully and they are awesome for instant funding and withdrawals. I follow there trading numbers daily and they are a very accurate. No shady business. I would like too deposit 1M very soon that is the faith l have with this broker, they are extremely transparent.

12 Nov 2020Official reply
Dear Joseph B,

Thank you for choosing us as your broker and taking the time to share your feedback with us. We couldn't be more than happy to read that you enjoy using our services and wish to continue trading with us. It's also the best encouragement for our team to keep up the good work and a reminder that we're doing things right.

We highly appreciate traders like you, so please drop us a message if there's anything else you'd like to share with us. We'd be happy to hear from you anytime.

Kind regards,
OctaFX Rep.

4 Sep 2020Ebudon
I have the octafx copytrading app, but I fear they might scam me.

17 Nov 2020Official reply
Dear Ebudon,

Thank you for reaching out and sharing your feelings with us. Could you please tell us what made you think so about the OctaFX Copytrading application? We have thousands of traders who profit with the help of the app daily. Please send us a message, and our team will be happy to guide you through the app and help you get started.

Please note that Forex trading involves a certain degree of risk, and losses are possible. However, you can always manage your risks and reduce losses with the right approach. Setting up your Balance Keeper, knowing the basics of forex and risk management, as well as choosing your Master trader carefully by checking their statistics and determining if their profile is suitable for you as an investor, is key.

We're looking forward to hearing from you soon. We'd love to introduce you to the application and provide the guidance you may need.

Kind regards,
OctaFX Rep.

19 Aug 2020ZM
OctaFx will deposit your money within few minutes but they will not withdraw your money. Trying to make excuses all the time.

17 Nov 2020Official reply
Dear ZM,

Thank you for contacting us and sharing your concerns. It's unusual for our traders not to be able to withdraw their funds within a matter of hours, so if you'd be so kind as to share your trading account details, we'll be happy to look into it and investigate the matter.

Normally all withdrawal requests are processed within 1-3 hours. However, there could be hold-ups, especially when our team handles a lot of requests. In these cases, we ask our customers to allow us extra time to process their payments. You can always check on your request status with our team, and they will be happy to keep you updated.

We're looking forward to hearing from you soon. Please don't hesitate to send us a note and remember that we're always here to help.

Kind regards,
OctaFX Rep.

13 Aug 2020Aravindhasamy
I have a Account Octafx I deposited my money 1500INR to My Trading account due to some Octafx Internal name issue my money is not credited to my Octafx account. I am waiting for last two day till now my money is not refunded my bank account kindly refund my money.

17 Nov 2020Official reply
Dear Aravind Hasamy,

Thank you for sharing your feedback with us.

We regret that we couldn't respond to you when you posted your review, but we didn't work with forex-ratings reviews until now. Looking into your inquiry, we can see that you made two third-party deposit requests on August 12 and 17. Since we don't allow any third-party payments for security reasons, our team asked you to provide details for refunds. We can also see that the second payment was successfully refunded, but the details for the first you sent were incorrect. Our team has sent you another follow-up letter now asking you to provide refund details. We hope you received it and will get back to them as soon as possible.

Please note that according to our AML policy, third-party payments are not allowed at OctaFX. Any requests that were sent from accounts other than yours will be refunded. We ask our customers to pay close attention to this fact before signing up and creating a trading account. We also want to inform you that refunds could take up to 30 business days, but it could become an extended period of time in some cases. You should contact our team immediately if your payment were declined as a third-party transaction so that our team can process a refund and provide you with relevant information as to how long it might take.

We're looking forward to hearing from you soon. Please don't hesitate to contact us whenever you have any questions. Our team is always here to help, and they will be happy to assist you.

Kind regards,
OctaFX Rep.

24 Jul 2020Ali
Octafx broker is very trusted trading system. I prefer to you.

17 Nov 2020Official reply
Dear Ali,

Thank you for such a positive review about us. We appreciate you taking the time to share your feedback and being a loyal customer. Our team is always trying to improve our services and make your experience better, so we're sure it will be the best encouragement for them to read it too.

Please keep in mind that your feedback is vital to us. We strongly believe that the changes based on customer's suggestions and recommendations lead us on the right track.

We'll be happy to hear from you again soon. Don't forget that we're always here for you.

Kind regards,
OctaFX Rep.

23 Jul 2020JP
I placed a withdrawal using VISA and it was declined. They told me that they are having issues with VISA. When will this be resolved, I am not comfortable using a third party for payment?

17 Nov 2020Official reply
Dear JP,

Thank you for sharing your experience with us.

We regret that we couldn't respond to you when you posted your review. Unfortunately, we didn't work with forex-ratings reviews until now. We hope that this issue has been successfully resolved for now and you received proper assistance from our team. We also want to encourage you to contact us immediately if you have any issues or questions. Our team is always here to help and will be happy to hear from you.

Kind regards,
OctaFX Rep.

22 Jul 2020Uba Clinton Nzubechi
I am yet to receive my bitcoin withdrawal I placed hours ago. They have been telling me they are having issues with Bitcoin. Please get this resolved. Thanks.

17 Nov 2020Official reply
Dear Uba Clinton Nzubechi,

Thank you for reaching out and sharing your experience with us. We regret that we couldn't respond to you on time when you posted your review. Unfortunately, we didn't work with forex-ratings reviews before. Looking into it now, we can see that your withdrawal request was successfully processed on July 22, the day you left this review. We hope that the issue was also resolved, and you received your funds shortly.

Please note that payment requests are processed within a couple of hours. However, certain hold-ups may occur, and in these cases, we ask our customers to reach out to our team at the soonest. That way, you could check your request status and receive further guidance from our team. They will always be happy to hear from you and help.

Should you have any other questions, please don't hesitate to leave us a message.

Kind regards,
OctaFX Rep.

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8 Jun 2020Thabi
I tried to open a trade on XTIUSD several times but is still not opened. Is there any problem with this currency pair?

17 Nov 2020Official reply
Dear Thabi,

Thank you for taking the time to share your feedback with us. We regret that we couldn't respond to you when you posted your review, but we didn't work with forex-ratings reviews until now. Unfortunately, we couldn't look into your previous enquiry and identify you on our system since you didn't provide your trading account number. However, we sincerely hope that even though an extensive amount of time has passed, you received proper assistance from our team, and your issue was resolved.

Please note that trading instruments could be temporarily unavailable for various reasons, such as extreme volatility, illiquidity, underlying market suspensions, etc. In cases like this, we ask to wait for a while and allow extra time for the market to get back to its regular condition. You should also contact our team immediately whenever you come across an unavailable asset. They will be happy to navigate you through the recent market news and provide further guidance.

We hope that you continue using our services now. Remember that if you have any questions, you can always drop us a line, and our team will be more than eager to help you out.

Kind regards,
OctaFX Rep.

10 Apr 2020jack
i was useing their demo account to check regarding spread and their spreads are too high and during night its more than what they promise.

19 Nov 2020Official reply
Dear Jack,

Thank you for taking the time to share your feedback with us. We regret that we couldn't respond to you when you posted your review, but we didn't work with forex-ratings reviews until now. Unfortunately, we couldn't look into your previous enquiry and identify you on our system since you didn't provide your trading account number. However, we sincerely hope that even though an extensive amount of time has passed, you received proper assistance from our team, and your issue was resolved.

We want to take the opportunity to tell you that since we offer floating spreads, they'll vary depending on the market conditions. Limited liquidity periods, market opening, major news releases, or high volatility periods can all influence the lowering and widening of the spreads. In such cases, we recommend that our traders wait until the market situation stabilizes. You can also switch to the MT5 account or participate in our status program, and experience more tightened spreads. Please contact our team, and they will be more than happy to find the best solution that would work for you.

We hope you keep on using our services, and we would love to hear from you directly. You're always welcome on our live chat, so please don't hesitate to get in touch.


Kind regards,
OctaFX Rep.

19 Mar 2020Zaheer
In copy trading how many percentage is gose to broker

19 Nov 2020Official reply
Dear Zaheer,

Thank you for taking the time to share your feedback with us. We regret that we couldn't respond to you when you posted your review, but we didn't work with forex-ratings reviews until now. We sincerely hope that even though an extensive amount of time has passed, you received proper assistance from our team, and your issue was resolved.

Please note that OctaFX doesn't charge any additional commission for Copytrading. The only commission you pay is to your Master Trader. We also want to remind you that you can address your questions to our team directly over the live chat whenever you need it. They will be happy to see you there and help you with all the questions you may have.

We hope you continue using our services and make the best out of it.

Kind regards,
OctaFX Rep.

17 Dec 2019Daniel Santiago Becerra
$3000usd Fee for withdrawal! After making 12.5 lots and requesting a withdrawal request, they are charging me 3000USD of commission for deposit and withdrawal where their page is full of ads that are free.

5 Feb 2020Ahmed
hi, can pls share further, i am a new one and this point is alarming for me, what amount you spend and earn which contribute to pay them usd 3000 commission?

28 Nov 2019Abdul
Good broker. What I feel comfortable about OctaFX is their immediate response to any queries, that to me is the best thing you can expect from a broker. They offer various types of withdrawals and deposits which is also great. Cons would be their spread and commission. Huge spreads on nzd and cad. Careful when the market closes and opens as the spread could wipe away your stop loss ending a good trade. happened many times. Otherwise a broker I would trade with for a long time!

20 Nov 2020Official reply
Dear Abdul,

We're so happy to see such positive feedback about our brokerage. We regret we couldn't respond to you sooner, but we didn't work with forex-ratings.com regularly before. We hope you're still a happy OctaFX trader, and if there's anything we can do for you please, don't hesitate to get in touch with us.

Our traders' feedback is always welcome, and we'd be happy to hear from you again.

Kind regards,
OctaFX Rep.

19 Aug 2019Muhammad Jamil
octafx is a very good broker but the spread is very high. GBPNZD = 45 to 50, GBPJPY =28 to 33, gold = 28 to 33, can possible add one more option for standard account, same as in Exness. in Exness standard acc spread very low. thanks. consider please.

20 Nov 2020Official reply
Dear Muhammad Jamil,

We're so happy to see such positive feedback about our brokerage. We regret we couldn't respond to you sooner, but we didn't work with forex-ratings.com regularly before. We'd also like to take a chance and tell you that in our efforts to fight the current Covid-19 pandemic, we've decided to lower our spreads up to 14 points. We want to keep them this low for as long as we can despite the market volatility. That being so, our spreads are one of the most competitive on the market right now.

We hope you're still a happy OctaFX trader, and if there's anything we can do for you please, don't hesitate to get in touch with us.

Our traders' feedback is always welcome, and we'd be happy to hear from you again.

Kind regards,
OctaFX Rep.

13 Aug 2019George
I can call OctaFX a rather good broker. There are a couple of points that personally annoy me somewhat. First of all, this is a rather long withdrawal of profit. If we talk about the cons, this one for me it is the main. On the other hand, the company takes care of its customers, tries to make trading as comfortable and profitable as possible. With the right approach, you can get good profits with the help of their analytical channel. The terminal works well. All this speaks of a clear focus on the result in the provision of high-quality brokerage services. In any case, I want to believe it.

20 Nov 2020Official reply
Dear George,

We're so happy to see such fair and in-depth feedback about our brokerage. We regret we couldn't respond to you sooner, but we didn't work with forex-ratings.com regularly before. We hope you're still a happy OctaFX trader, and if there's anything we can do for you please, don't hesitate to get in touch with us.

We'd also like to mention that at OctaFX, payment requests are processed within a couple of hours. However, we ask our customers to allow us extra time when our Financial Department handles a high number of requests. In such a case, you can always get in touch with our team, and they will be more than happy to look into your request and provide further guidance.

Please remember that your feedback is always welcome, and we'd be happy to hear from you again.

Kind regards,
OctaFX Rep.

12 Jul 2019Theodor
I studied trading in several companies on competitive accounts. Speaking in general about trade, I will say that the profitability of this business has no limits, it all depends on many factors. But if you approach this issue correctly, then you can squeeze the maximum even from the sum of $1000. I managed to earn huge sums on demo accounts, but this is just a demo. You can't hold this profit in your hands, so you can't call it profit. In general, if you speak for real accounts, then earnings are possible, and very good. My last refuge is OctaFX. About this company I can say that they definitely know their business and are doing it well. According to the results of the work, I can call the company honest. For fans of freebies - there is nothing to do, you can not even rock the boat. Contests and bonuses will not help you much. But for those who want to work hard and earn there are comfortable conditions in OctaFX. I personally know several traders who, like me, invested in this company and did not regret it.

19 Nov 2020Official reply
Dear Theodor,

We're so happy to see such positive feedback about our brokerage. We regret we couldn't respond to you sooner, but we didn't work with forex-ratings.com regularly before. We agree with your statement, and always encourage our traders to learn and understand forex trading, analysis, and other trading factors that help one become a successful trader.

Since you’ve left your comment back in 2019, we'd like to invite you to revisit our website and social media profiles, should you be interested in getting a new perspective on our contests and promotions, as we've introduced a number of loyalty programs and promotions since.

Our traders' feedback is always welcome, and we'd be happy to hear from you again.

Kind regards,
OctaFX Rep.

10 Jul 2019Andrew
My trade with OctaFX became more productive not immediately, but after a few months. I have increased the number of successful transactions. And the losses have reduced to a reasonable minimum. If you do not succed from the beginning, do not worry, a month for a month is not necessary. Sometimes you need to wait and not hurry, and sometimes another month becomes better than the previous one.

11 Nov 2020Official reply
Dear Andrew,

We're so happy to see such positive feedback about our brokerage. We regret we couldn't respond to you sooner, but we didn't work with forex-ratings.com regularly before. We hope you're still a happy OctaFX trader and if there's anything we can do for you please, don't hesitate to get in touch with us.

Our traders' feedback is always welcome, and we'd be happy to hear from you again.

Kind regards,
OctaFX Rep.

9 Jul 2019Bart
OctaFX is a reliable broker, I've been with them for quite a long time, the obligations that they gave me at the very beginning are fulfilled, and I don't need more. Profits are coming, I withdraw funds regularly, orders are opened and closed instantly, and I consider these points to be an indicator of a good and reliable broker. After all, as somewhere they have already written, or maybe not, but I still say it again, my opinion is that stable earnings from closed deals with further withdrawal are important for a trader.

11 Nov 2020Official reply
Dear Bart,

We're so happy to see such positive feedback about our brokerage. We regret we couldn't respond to you sooner, but we didn't work with forex-ratings.com regularly before. We hope you're still a happy OctaFX trader and if there's anything we can do for you please, don't hesitate to get in touch with us.

Our traders' feedback is always welcome, and we'd be happy to hear from you again.

Kind regards,
OctaFX Rep.

15 Jun 2019Francis Udoh
They are scammers. They contest against their clients to take their money. I opened a ctrader account (2071835) them. They even know how to jump your protection just to take all your money

10 Jun 2019Pavel
OctaFX is surely not a bad broker. I have been trading with them for the past few months and so far I have only the best impressions from working with them. It seems that they succeeded in those things where many other major respected broker companies in the market do not reach. In particular, they provide very good execution, lack of requotes and slippings. Spreads and swaps still make me happy too, as they remain within normal limits even for the person with the most minimal deposit. We will continue to work and observe. Time will tell.

11 Nov 2020Official reply
Dear Pavel,

We're so happy to see such positive feedback about our brokerage. We regret we couldn't respond to you sooner, but we didn't work with forex-ratings.com regularly before. We hope you're still a happy OctaFX trader and if there's anything we can do for you please, don't hesitate to get in touch with us.

Our traders' feedback is always welcome, and we'd be happy to hear from you again.

Kind regards,
OctaFX Rep.

3 Jun 2019Dean
OctaFX is one of those companies with which you can trade both in forex and other markets with very favorable terms. Broker should be paid tribute, because they offer a fast execution, and good trading conditions, the spreads are exactly the most adequate on my experience, without extensions in a quiet market, and everything is decent on the news released. The platform still has a lot of different settings that only OctaFX could get acquainted with, since it used to work only on MT4. Now I can say that MT5 is much cooler, though, I am one of those who still biased about it at first, the demo version was not particularly convincing at first. I am pleased with the cooperation, I can't boast of outstanding successes, but I have already earned a little, and I am very pleased with these results.

11 Nov 2020Official reply
Dear Dean,

We're so happy to see such positive feedback about our brokerage. We regret we couldn't respond to you sooner, but we didn't work with forex-ratings.com regularly before. We hope you're still a happy OctaFX trader and if there's anything we can do for you please, don't hesitate to get in touch with us.

Our traders' feedback is always welcome, and we'd be happy to hear from you again.

Kind regards,
OctaFX Rep.

1 Aug 2018Ben
Day Light Robbery or Standard Practice by OctaFX? Submitted the following email to support twice so far with no response. Hello OCTAFX Support/Management, Following our multiple communications we recently joined OCTAFX with the intention of trading fundamentals. Today we had 10 precisely synchronised trades running across 5 global brokers including OCTAFX and found the most astonishing results! With precisely measured trades 0.1 LOTS and 5 PIPS SL we had a nice mix of profits averaging $10 USD per trade or losses averaging $7 USD per trade from all other ECN and NON ECN brokers - except yourselves which generated $78 USD in losses! The spreads measured at execution with OCTAFX were precisely EURCAD 3.4 PIPS and CADJPY 2.6 PIPS and yet with the 5 PIP Stop Losses we incurred losses of up to $35 on a single trade without any chart evidence whatsoever! Can you please explain clearly what is going on here?

31 Aug 2018OctaFX Rep.
Dear Ben, We have reviewed your complaint thoroughly, and our team has provided you with detailed results of their investigation, explaining what occurred during your news trading. We're sorry to hear about your discontent with our services and the fact that you do not wish to acknowledge that news trading involves higher risk and result in gaps which you've experienced. We would like to remind you that all rules concerning the execution of pending orders can be found in our Customer Agreement and in accordance with the said document we did not find any abnormalities in your trades.

6 Jun 2017Sean
I can see people make comments here that broker is regulated. Regulated doesn't mean well operated. Time after time, I face problems with order execution. Of course, broker doesn't violate any rules or standards but it makes me feel uncertain about broker itself. I can confirm from my statements that OctaFX has much higher spreads. Limited orders are not executed properly. 1 of 3 pending orders are canceled by broker due to price fluctuations or high volatility. These are all signs of bad broker.

19 Nov 2020Official reply
Dear Sean,

We regret that we couldn't respond to you when you posted your review, but we didn't work with forex-ratings reviews until now. We hope that you were able to receive the necessary assistance and have your doubts resolved.

Even though an extensive amount of time had passed, if you're still using our brokerage service, we would like to encourage you to send your inquiry to us if you encounter any problems during your trading activities with us, and we will gladly check it for you.

If there's anything we can do for you now, please, don't hesitate to get in touch with us.

Kind regards,
OctaFX Rep.

15 Jun 2016Darius
OctaFX is regulated broker and that is a proof of its reliability. I affirm that it is true. Mostly I am trading here with shares on CDF contracts. Gain profit with exotic currency pairs several times trading on forex market on the MetaTrader 4 platform. Here I get spread compensation or rather spread decrease due to an active trading. Have tried non-dealing desk with direct bank access. It really provides the fastest execution ever and the best pricing. Like this broker.

11 Nov 2020Official reply
Dear Darius,

We're so happy to see such positive feedback about our brokerage. We regret we couldn't respond to you sooner, but we didn't work with forex-ratings.com regularly before. We hope you're still a happy OctaFX trader and if there's anything we can do for you please, don't hesitate to get in touch with us.

Our traders' feedback is always welcome, and we'd be happy to hear from you again.

Kind regards,
OctaFX Rep.

11 Jun 2016Ed
I started a month ago and should confess that the things go not so well with this broker as I expected. It doesn’t mean it is bad, but the low spreads seem to be its only strong point. Perhaps one can be impressed by the fast execution but it is not a peculiarity - most brokers do their best to show the high speed. At the same time there is a lack of tools and bonuses. Yeah…they offer a deposit bonus for MT4 account but that is not enough. Within the periods of high volatility I face slippage. The same is observed during news release. So, I could not recommend it but still I would not recommend against it also. Take a try if you want to know more about brokers.

15 Dec 2015Dangerous
OctaFX is worth to trade with. Thank you for the German version (Danke schon!), it makes things easier. Their spreads grew only with news releases, because I traded with other brokers and their spreads grew for now reason, this is unfair I think. And withdrawals are really mean profit which you can get, not just a word, you know.

17 Sep 2015bdforext
Most of the instruments provided by this broker are no affordable spreads. No wonder many of the Forex traders never deal with them even once!

23 Nov 2015OctaFX_Hanna
Dear bdforext,
Thank you for your review. However, as an official representative of OctaFX, I would like to stress that we have the tightest spreads possible (0.2 minimum spread for EUR/USD). I hope you'll have a positive trading experience with us in the future.
Kind regards,
Hanna

3 Sep 2015Xian_wei
I'm testing OctaFx and first of all (OctaFX pay attention, please)) I am not very satisfied with the payment systems you provide, actually, I would prefer Paypal, but Ok, it is more a preference than a real demand or complaint. Speaking about pluses I would say that the withdrawal process and speed of their services on the whole make me return to OctaFX again and again, more than enough, I was prepared for the worst. Besides I had some issue with their verification process (documents were declined), but their customers service helped me without any delay and much words. I dare say that the withdrawal thing has really surprised me in a positive way, hope that the level of their services will remain the same, any way, I will keep you up to date.

19 Nov 2020Official reply
Dear Xian_wei,

Thank you for your feedback about our brokerage. We regret that we couldn't respond to you when you posted your review, but we didn't work with forex-ratings reviews until now. Even though an extensive amount of time had passed, we want you to know that we will be forwarding your feedback to the relevant team, as all traders' input matters to us.

We hope you're still a happy OctaFX trader now and manage to experience all the changes and the additional payment methods that we have now. If there's anything we can do for you now, please, don't hesitate to get in touch with us.

Kind regards,
OctaFX Rep.

Show more

25 Aug 2015Jack
As for me, I have quite a good experience trading with OctaFX. One of the major advantages for me, which I found while dealing with them, is a smooth and fast withdrawal process, better than expected. Many have some issues about their regulation and have doubts about their reliability, but if you trade legally and follow their terms and conditions, you would not be disappointed with their service, I suppose.

11 Nov 2020Official reply
Dear Jack,

We're so happy to see such positive feedback about our brokerage. We regret we couldn't respond to you sooner, but we didn't work with forex-ratings.com regularly before. We hope you're still a happy OctaFX trader and if there's anything we can do for you please, don't hesitate to get in touch with us.

Our traders' feedback is always welcome, and we'd be happy to hear from you again.

Kind regards,
OctaFX Rep.

24 Aug 2015Jack
The phrase "after i won a lot of money" is the first signal to bring this "scam" into a question). What about the details of your trade? Have you contacted with OctaFX, their support?

19 Nov 2020Official reply
Dear Jack,

Thank you so much for your trust and support. We always try to provide our clients with the best service and help them as much as possible. Therefore, yes, we agree that to check any problems we need as much information about the inquiry as possible. It will help us understand the issue in question, but also improve our services in the future. All constructive inputs from our clients are most welcome.

Kind regards,
OctaFX Rep.

10 Feb 2015LeoNam
Octafx was the best scambroker. Why is it here?
I used to open one account at Octafx. After I won alot of money,Octafx quickly delete transaction history. Then they challenged me to force me to withdraw the amount of money i deposit.

11 Nov 2020Official reply
Dear LeoNam,

We hope that you were able to receive the necessary assistance and have your case resolved. We regret that we couldn't respond to you when you posted your review, but we didn't work with forex-ratings reviews until now.

Since an extensive amount of time had passed we might not be able to verify your complaint, but if you have anything that could help us determine what was the issue you were facing please, feel free to share it with our team.

Kind regards,
OctaFX Rep.

8 Sep 2014j0gy
Good broker with tight spread and fast execution. They also held demo contest and weekly prediction contest regularly and from my experiences after participating and successfully withdrawal prize money from both contest without any problem I give them 5 out 5 stars.

9 Sep 2014Official reply
Dear j0gy,

We're so happy to see such positive feedback about our brokerage. We regret we couldn't respond to you sooner, but we didn't work with forex-ratings.com regularly before. We hope you're still a happy OctaFX trader and if there's anything we can do for you please, don't hesitate to get in touch with us.

Our traders' feedback is always welcome, and we'd be happy to hear from you again.

Kind regards,
OctaFX Rep.

8 May 2014psucho
How to review,
I dont receive my ib comission for 2 day ago and them also cannot confirm when will credited to my account.
Swap free. Yes swap free but they change to charges. Still got charges when you close your trade. But when you trade at demo account, no charges applied.
Client cannot transfer their account under ib now. They said got technical issue but that all nonsense.

11 Nov 2020Official reply
Dear psucho,

We hope that you were able to receive the necessary assistance and have your case resolved. We regret that we couldn't respond to you when you posted your review, but we didn't work with forex-ratings reviews until now.

We would like to inform you that during these years, we've been constantly improving our services and you're welcome to check them out again.
If there's anything we can do for you or if you have any questions, please, don't hesitate to get in touch with us anytime.

Kind regards,
OctaFX Rep.

11 Feb 2013sutrisman
octa fx is very good broker,no requote,low spread,etc

11 Nov 2020Official reply
Dear sutrisman,

We're so happy to see such positive feedback about our brokerage. We regret we couldn't respond to you sooner, but we didn't work with forex-ratings.com regularly before. We hope you're still a happy OctaFX trader and if there's anything we can do for you please, don't hesitate to get in touch with us.

Our traders' feedback is always welcome, and we'd be happy to hear from you again.

Kind regards,
OctaFX Rep.

6 Feb 2013Roman
Never heard about them. Where are they regulated? Anybody knows?

23 Nov 2015OctaFX_Hanna
Dear Roman,
OctaFX is regulated by FCA, UK. I hope it helps.
Kind regards,
Hanna,
OctaFX official representative