Dukascopy Customer Reviews and Comments

12 Oct 2023Rifat
For those who navigate the turbulent waters of Forex trading but haven't explored Dukascopy yet, you might be missing out on a stellar opportunity. Hailing from Switzerland - a nation renowned for its banking legacy - Dukascopy stands as a testament to the country's rich financial heritage, intertwining banking and currency in a seamless dance. Dukascopy isn't just any broker; it's a high-caliber Swiss establishment that offers a harmonious blend of reliability and accessibility. Impressively, they permit traders to initiate their journey with a modest deposit of merely $100, although this feature might not be available across all their branches. What sets Dukascopy apart in the crowded broker landscape? It's their esteemed banking pedigree coupled with a genuine Swiss license. This dual advantage assures traders that they're venturing into a secure and scam-free zone, which is an essential consideration in today's unpredictable financial terrains. Moreover, Dukascopy tailors its offerings, taking into account the unique nuances of European countries with advanced economies. Consequently, the broker's conditions are especially enticing for European traders, given their harmonization with the continent's financial frameworks. The company's robust accreditation further complements its appeal, offering a sense of security. Moreover, the safeguarding and insurance of client funds stand at an industry-leading level, further cementing its credibility. For budding traders from Europe, Dukascopy emerges as a particularly compelling choice. Contrary to common perceptions, the broker's conservative leverage approach can be a boon for newcomers. It inherently minimizes risk, making it more advantageous than restrictive. In essence, Dukascopy represents a union of Swiss financial excellence with adaptable trading solutions, making it an essential consideration for every serious Forex trader, especially those based in Europe.

14 Sep 2023Chris
My recent venture with Dukascopy turned out to be quite a mixed experience. On paper, the promise of insurance for deposits seemed like a lucrative proposal. However, it didn't quite resonate with me as a standout feature in practice. While I did find their approach to algorithmic trading (algotrading) commendable, there were aspects that detracted from the overall user experience. One notable drawback was the persistent issue of slippage, which didn't align with my trading aspirations. Moreover, the withdrawal processing time left much to be desired. It seemed as if the broker had erected an intricate labyrinth when it came to their verification process, demanding what felt like an endless stream of documentation. Such extensive requirements not only felt tedious but also consumed an exorbitant amount of time to fulfill. On the brighter side, Dukascopy boasts a versatile suite of trading platforms, catering to a broad spectrum of traders' needs. Moreover, their unwavering commitment to providing precise quotes is something I genuinely appreciate, as it offers a semblance of reliability in the ever-fluctuating world of trading. However, while these advantages did add value to my experience, they couldn't overshadow the glaring pain points I encountered. I've collaborated with various brokers in the past and have derived more substantial profits and a smoother user experience from them, making my choice evident. In essence, while Dukascopy has its merits, it might not be the best fit for everyone. It's vital to assess individual trading needs and past experiences before settling on a broker.

22 Aug 2023Dahlenburg
Having traded with numerous brokers, I can attest that Dukascopy offers a top-notch service. Their platform is one of the most stable I've used, which, in the volatile world of forex trading, is a considerable advantage. When it comes to funds withdrawal, Dukascopy is relatively swift. Although I've experienced faster withdrawals with other brokers, Dukascopy's processing times are still commendable, ensuring that traders can access their funds without unnecessary delays. Their customer support team is both knowledgeable and responsive. I had a technical issue once, and their team guided me through the resolution within a few hours. The multi-language support is also a great touch for international traders.

8 Aug 2023Derek
Having been exposed to considerable buzz about Dukascopy, a reputed European broker, I felt compelled to give it a try. What primarily piqued my interest was their assurance in safeguarding my deposit, a crucial aspect for any trader. From my initial exploration, the terms they offered seemed relatively favorable. A standout feature was the accuracy of their quotes. Many brokers have a propensity to misrepresent or skew their quotes, but with Dukascopy, I found them to be meticulously precise, which contributed to a hassle-free trading experience. Yes, there were instances of slippage. However, since scalping isn't a part of my trading strategy, these occurrences didn't overly concern me. Yet, it wasn't all smooth sailing. When it was time for me to withdraw my profits, the process became somewhat tedious. Awaiting over a week to access my earnings was a tad disappointing, to say the least. In summation, my journey with Dukascopy has been a mixed bag. While they excel in certain areas, there's room for improvement in others. As of now, I'd rate my overall experience as average, meriting a 'C' grade. I look forward to observing how they evolve and whether my impressions shift with more interactions.

3 Aug 2023Dynon
Dukascopy's JForex platform provides an extensive array of tools that cater to both novice and experienced traders. Their analysis tools, in particular, offer in-depth insights, which significantly aid in making informed trading decisions. In terms of fees, Dukascopy's commissions are competitive. However, it's essential to be aware of the overnight fees if you're considering holding positions for an extended period. One of Dukascopy's standout features is its robust regulation under the Swiss Financial Market Supervisory Authority (FINMA). This lends a high degree of reliability and trustworthiness to their operations. In the realm of order execution, Dukascopy is impeccable. Orders are executed swiftly with minimal slippage. Moreover, their transparent pricing model ensures traders are well-aware of the associated costs, promoting an atmosphere of trust.

26 Jul 2023Der Trader
The range of assets available for trading on Dukascopy is commendably diverse. From forex to precious metals and CFDs, there's a broad spectrum for traders to diversify their portfolios. Their partnership program is beneficial for those looking to earn a commission on referrals. While I've personally not delved deep into this, a colleague of mine speaks highly of the returns and support provided in this aspect. On the whole, Dukascopy offers a balanced trading experience. Their platform's stability, coupled with their rigorous regulation, makes them a favorite among many traders. However, as with all brokers, it's crucial to be aware of fees and ensure it aligns with your trading strategy. Always recommend conducting your own research before diving in!

21 Jul 2023Julia T.
Newcomers to trading often think that the basis of stable earnings is a bunch of diverse and complex strategies from different masters of this business. Yes, I agree, there is truth in this. But not everyone is suitable for someone else's strategy. All traders work a little in their own way, despite the fact that they can be guided by tactics that have been verified over the years. Each of the players has their own style of trading and it’s not a fact that it can suit you. For me, in order to earn $1000 a week, it was enough to figure out what candlestick and technical analysis are, what support and resistance levels are, experiment with vertical and horizontal volumes in combination with candlestick analysis from technical tools (if you prefer to use them on the chart, of course). And believe me, knowing the base, the result will not be long in coming. I have a stable withdrawal per week, at least $500, as a maximum (if there is such a goal) $1000 without using abstruse trading strategies. But, again, I have my own style, work on the Asian trading sessions and slightly aggressive actions. If you don’t have the opportunity to sit at the computer for hours, and the desire to try it is a place smeared with honey, then I would recommend using Dukascopy’s analytical support (I worked closely with a specialist at the beginning of the journey), or at least signals (they will give you a rough understanding of how to act in the market, such as watching TV shows and repeating lines after the actors when learning English). At the moment I am using a brief analytical summary from my analyst, which is enough for me to know exactly what points I should focus on in the market.

15 Jun 2023Renfield
I trade overnight and have no problems. Speaking specifically about Dukascopy, I’ll say that it seems to be very stable and safe, I would even say the most ordinary, you can find something more interesting, but I don’t focus on this, because the main thing for me is that their terminal works without bugs. In general, the speed and quality of the platform's work cause special gratitude. The server is running smoothly. And there is also a minus - the fact that the leverage is not large. But even here it is immediately a plus - there is an opportunity to trade the smallest lot of 0.01. By the way, as it turned out, not every company provides such an opportunity. Once I was already caught that way - I opened an account with a broker where minimum lot was 0.1.

3 May 2023Timur
I trade quite large volumes, and to come to this I had to look for a good company through which it would not be scary to work. Broker Dukascopy is suitable for large investments, I was convinced of this more than once. Instant execution of orders, which is very important for my investments, because every second you can lose your money. The Dukascopy support service causes only positive emotions in me, it is clear that good specialists work, who are savvy in any issue. All the problems that I had were resolved very quickly, and after that I was asked several times whether my emerging issue was resolved. Such moments are very pleasant for me, for this I appreciate them. It can be seen that they value their customers not just in a picture on the Internet somewhere, but in reality. For this broker my rating is 10!

28 Mar 2022Vladimir
Week ago I got notified from Dukascopy that my card is suspended due to decision of Corner Bank to stop issuance and support of all client's cards issued in frame of partnership with Dukascopy. They also stated that my money is safe in my account at Dukascopy Bank. What a lie! Money is cleared from my Dukascopy card on 24th March, it was not transferred to my Dukascopy account, I do not have any access to it, it simply disappeared and support is not replying at all.

20 Nov 2019JohnTrades
Below are some points about my experience with Dukascopy.
Positive: I found JForex3 better for charting and using indicators than other platforms that I tried out, but know that it was one of the first ones that I used. I might be just used to it. The support for it is also good, if one asks through the community chats. It is also possible to have indicators added to the platform, but it requires some persistence in the communication with their staff. Dukascopy Community page with contests, articles and chats about various topics. The community runs a YouTube channel with live stream training and sharing of methods. I prefer looking up content of other traders than a broker or education site that makes money from ads or turnover. Small spreads on the main pairs. A trade on EUR/USD costs a pip for me. Did not spot slippage in execution. The exceptions were economic calendar events, but they can be easily avoided as the calendar is available on the platform and their website. Visual JForex - one can automate trading rather easily with this program, but I am still getting into it.
Negative: Spreads on commodities and stock CFDs are not the best. I mostly stick to currencies on their platform. Investing in a stock and keeping it next to other positions is not a possibility there. I used another broker for that. Their replies to support e-mails take a rather long time. It is better to ask questions about even account related matters to other traders that use their services. They are good for trading top and exotic currencies, but not investment. I use Dukascopy for one to three day currency set ups with trailing stop losses.

9 Sep 2019Paul A.
Tried out the demo account. It somehow got shifted to a foreign language. There wasn't any timely response on how to correct the issue. Glad I didn't have a live account with them. It's been almost 24 hours with the issue. I'd look for a broker with a better help line.

4 Jul 2019Alexandr
In general, about trade and service, it can be said just as well, but alas, it is not excellent, a little bit is not enough to excellent. Jforex - works, does not hang, everything is smooth. Someone says that it hangs, brakes or something else, I do not know, I did not notice. Depositing from bank card is very fast - a couple of minutes and money in the account. Withdrawal only through the bank, but also quickly. Everything else Dukascopy keeps at the same level, everything is smooth, not much of a noticeable growth: contests, PAMM, news, everything as always and same as elsewhere.

3 Jul 2019Markus
Fast execution, commission + spread is more profitable than competitors, swissquote for example, adequate support (but not in chat!) Is a state-of-the-art trading platform. but reports look a bit like from the nineties. There is a feeling that the guys do not develop enough. In addition to the platform, which is constantly improving, all other technologies are lagging behind.

16 May 2019Nath
Dukascopy is a scam and here's why. Please see my request for intervention on behalf of the community to bring out this broker for the lawless and irresponsible actions experienced by the forex community. My account with Dukascopy is compromised by the numerous requests and unreasonable demands of the compliance and legal department which keep on asking questions regardless of whether they have been answered and have even frozen my funds. To look at the sequence of events, having received numerous emails from the compliance department requesting information in duplicate and even demanding without reason the format in which the information must be submitted on self-certification documents which means them taking in active role in targeting clients based on their own interests even if the information was up to date and submitted in the correct format. Here are the things that have been experienced thus far. 1) Dukascopy calls me at 11pm to ask me questions about my account 2) Dukascopy refuses to change my telephone number stating proof of address is requested for telephone number change. 3) Dukascopy takes an active role in investigating why my number is US even if it is said to be a voice, still it is not accepted and demands for information keep coming such as "What is your relationship with US" 4) Dukascopy bills me for account inactivity prior to this claim in a year or two before without notification for $100 USD 2 times. 5) Account manager becomes unavailable at will and at certain times does not respond to emails. 6) Requests for account modification or changes including but not limited to opening of trading accounts are ignored. 7) Withdrawal requests are met with more questions which pertain to account information even if the account information is up to date. 8) Dukascopy will not honor the agreement in terms of secrecy of information and exchange, first mentioning that they will, Report me to all countries that I MAY be a tax resident of, only to later change the tone to We will report you to Country X. 9) Dukascopy would like to close my account even though their claim is groundless and there is no information owed based on their self-certification claims for my lack of information. 10) The team at Dukascopy keeps asking questions that are beyond the scope of a bank as well as a broker. Questions like why do you need so many trading accounts and why do you have a US number. 11) The letter received from the bank which apparently comes from their legal department indicates they asumed information which is not my problem and their remedy is to ask me to correct this information. However the information is up to date and there is no information owed therefore they are blackmailing me. 12) Dukascopy have frozen my funds and plan to levy a maintenance fee based on inactivity. However it's not even possible to maintain the account because it's been frozen. My funds are frozen because Dukascopy refuses to honor their end of the agreement and chooses to ignore my request as well as submitted information. Please asist in retrieving my funds.

20 Nov 2019JohnTrades
@Andy He was just copy pasting it everywhere.
@Nath Did they reply to you on it?
It looks like you were cut off, as soon as it appeared to them that you might be a US tax resident. That is why the questions and proof of address.

11 Feb 2017Angel_MC
Been trading with Ducascopy for around 7 months and overall would say my experience with them has been improved dramatically. The master classes they hold are very informative, I just wish there were more open webinars on stock and futures markets. I also see how my trading style has changed over 7 months. Things like capital management and pattern recognition are heavily emphasized in all of their seminars and courses. I'm happy to trade with Ducas and see how my balance gradually growing over time. Probably the most recognizable and reliable forex broker in Europe!

22 Jun 2016Randall
Dukascopy is both broker and bank that is why it offers a lot of options and that is an advantage. The withdrawal is easy and fast here. The technique and feasibility are up to the mark. I appreciate transparent pricing environment here and stable server without any breaks. It allows reacting without delay under various market situations. At the same moment I can monitor the market, carry out the trading orders including Stop Loss, OCO, limit, take profit and others. Here I can take advantage of slippage control feature. The hedging mode is available.

5 Jun 2016E.G.
My account is with this broker for a year already. I am glad to start trading here as far as it is honest. Though they say Dukascopy suits experienced traders – I pick the things up. It is an ECN-type broker so I can carry-out client-to-bank trading without dealers and thus keep my trading strategy and open positions closed for those dealers. Besides, it is really important to have the prices just from leading banks. The broker does not re-quote and does not take positions against the clients. Here I am allowed scalping also. In general the execution is good here and the spreads are quite reasonable perhaps not the tightest one but it’s ok.

8 Aug 2020Jaime
Do you still trading at Dukascopy? Do they really allow you to do scalping?

1 Mar 2016Gregory
I am quite satisfied with the broker's services. Have been there client for a couple of years so far. Not experienced any major problems. Withdrawal is not extra fast but works eventually. They do not hamper trading. So going to stay with them.

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Dukascopy

Dukascopy Bank, a pioneering online Swiss bank, is strategically headquartered in Geneva, Switzerland. It holds the prestigious position of being the primary entity within the larger Dukascopy Group conglomerate. As the nerve center, Dukascopy Bank ensures that all its Group members maintain adequate liquidity, practice risk diversification, and uphold stringent capital adequacy protocols. For those wishing to delve deeper into the specifics of the bank, a comprehensive overview can be accessed...

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