As the winter holiday season of 2023 approaches, Octa wishes to inform our valued clients about the adjusted schedules for our Customer Service and CTP teams. We are committed to ensuring that our services are available to you during the holiday period, with some changes to accommodate our staff's well-being.
Customer Service Operations:
- Sunday, 31 December: Our dedicated Customer Service team will be available until 9 p.m. UTC+3. You can reach out for any assistance or queries you may have until this time.
- Monday, 1 January: We will be observing New Year's Day, and our Customer Service team will not be available. We encourage our clients to plan their queries or service requests accordingly.
- Tuesday, 2 January: Our team will resume providing consultations via Live chats starting from 5 a.m. UTC+3. We are prepared to assist you with any inquiries or support needs as the new year commences.
CTP Team Schedule:
- Sunday, 31 December: The CTP team will be operational up to 10 p.m. UTC+1. Should you require any specialized services or support from this team, please ensure to make your requests known before this cut-off time.
- Monday, 1 January: The CTP team will commence operations at 10 a.m. UTC+1. This allows our team members to enjoy the New Year festivities and return to serve you with renewed vigor.
Operational Pause Duration
Due to these schedule adjustments, there will be a 12-hour period during which our teams will not be available. We have planned this downtime to minimize the impact on our services while acknowledging the importance of the holiday season for our staff.
Our Commitment
We understand that these changes may cause some inconvenience, and we extend our sincere apologies for any disruptions. Our goal is to balance the need for continuous service with the well-being of our team members during this special time of the year.
We appreciate your understanding and cooperation. As always, thank you for choosing us as your trusted broker. We wish you a joyful and prosperous holiday season!
